if you punctured the sidewall of the tire, can you just replace it yourself?
Jun 2, 2018 | 11:51 am
#31
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,332
Hertz UK didn't remove the spare tyre, it was never there. Lots of new cars in Europe don't have a spare.
As for tread depth, the damage report email (when you collect in the UK you get a photo report of the car condition on pick up) includes tread depth on all tyres - all groups of car.
As for tread depth, the damage report email (when you collect in the UK you get a photo report of the car condition on pick up) includes tread depth on all tyres - all groups of car.
Regardless, I wonder why Hertz in the UK does such detailed damage report emails as opposed to US.
Mar 25, 2019 | 1:07 pm
#32
Join Date: Mar 2019
Posts: 1
They do gouge their customers. This actually just happened to me. I wanted to take care of it through Hertz. We clearly ran over something on the road. Our car was parked overnight & when we came out in the morning and it was completely flat. We found a small puncture on the tread but it was to close to the sidewall to repair with a patch or a plug. We called hertz & was told the estimated cost of repair would be $1000 because the car would need two tires replaced for balance. This car had 400 total miles on it. We went to a local tire repair shop, the EXACT tire we neede cost $168. The cost to replace both was $400 but the repair shop advised that since the tires had such limited miles & wear we could replace just the one compromised tire. That’s what we did, $188. My AMEX reimbursed me for my cost because it covered the rental. The rental company will definitely gouge you.