No ZE1 at Columbus Airport?
Dec 1, 2004, 11:29 am
#17
Join Date: Feb 2003
Location: Washington, DC
Programs: Used to be elite in UA, SPG and Hertz...now I'm just a regular guy
Posts: 384
Is there a handy list anywhere of locations that are franchisees (or those that aren't)? I sometimes rent from out of the way places and would be curious before I depart on these excursions if I'm renting from a franchisee.
Dec 1, 2004, 2:38 pm
#18
Join Date: Jan 2004
Location: GRR
Posts: 544
Originally Posted by raisin
Is there a handy list anywhere of locations that are franchisees (or those that aren't)? I sometimes rent from out of the way places and would be curious before I depart on these excursions if I'm renting from a franchisee.
This info will show up while making a reservation on the right hand side of the page under "Your Reservation So Far". It will say "Location Type" and "Corporate" or "Independent Licensee".
Dec 2, 2004, 11:40 am
#19
Join Date: Feb 2004
Posts: 1,658
CMH also doesn't participate in the guaranteed availability program for PC members. On the flip side, they have tons of VW cars at CMH, if you're into sporty German wheels. I was told the owner of that Hertz location is also a VW dealer...
Dec 10, 2004, 6:10 am
#20
Join Date: Jan 2002
Location: Tampa, FL
Programs: Delta Platinum;Delta 2MM;Marriott Lifetime Platinum Elite;Hertz 5*
Posts: 293
I hate renting Hertz cars at Columbus OH. Every time they do something out of the Hertz norm and are quick to tell you that they are NOT company owned and can do pretty muck what they want to. Frankly I have about had it with these rebels there.
Dec 14, 2004, 5:59 pm
#22
Join Date: Jan 2004
Location: GRR
Posts: 544
Originally Posted by DJMeatBall
The Hertz locations at Lansing, Flint (and maybe Kalamazoo) Michigan are franchises and don't take coupons. Should I assume they don't award ZE1 points either?
Also, add TVC to the list of Michigan Hertz independents.
Dec 21, 2004, 9:59 am
#23
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
I couldn't get ZE! points for a June rental in Paris (France.) Adding to the
frustration a little bit, I actually asked if I would get my points during the rental and was told yes. When I didn't get them, and I complained, I was told they weren't offered but I could get miles, which I did.
The lesson of this experience, and this thread, is that the ZE1 program has changed categories. I used to think of it as one more thing not to worry about. Now it is one more thing to worry about. I don't know if the
"non-participating" category is 4 locations out of 6000, or 40, or 400, or 1000.
No-one on this thread has offered an informed guess.
The added uncertainty is more frustrating than the missing points. IMHO, this
is how a "loyalty" program can turn into a "disloyalty" program.
frustration a little bit, I actually asked if I would get my points during the rental and was told yes. When I didn't get them, and I complained, I was told they weren't offered but I could get miles, which I did.
The lesson of this experience, and this thread, is that the ZE1 program has changed categories. I used to think of it as one more thing not to worry about. Now it is one more thing to worry about. I don't know if the
"non-participating" category is 4 locations out of 6000, or 40, or 400, or 1000.
No-one on this thread has offered an informed guess.
The added uncertainty is more frustrating than the missing points. IMHO, this
is how a "loyalty" program can turn into a "disloyalty" program.
Dec 22, 2004, 12:10 am
#24
Join Date: Oct 2000
Location: San Francisco, CA
Posts: 3,106
ZE1 points are only earnable in the USA. International rentals don't count.
I picked up my latest Hertz rental in FNT a couple days ago and this franchise location (the same francise company that owns LAN and TVC) insists they award ZE1 points, even though they continue to not accept coupons. I'm skeptical, but when I turn the car in I guess we'll see!
I picked up my latest Hertz rental in FNT a couple days ago and this franchise location (the same francise company that owns LAN and TVC) insists they award ZE1 points, even though they continue to not accept coupons. I'm skeptical, but when I turn the car in I guess we'll see!
Dec 22, 2004, 12:00 pm
#25
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,822
Originally Posted by SealBeach
CMH also doesn't participate in the guaranteed availability program for PC members. On the flip side, they have tons of VW cars at CMH, if you're into sporty German wheels. I was told the owner of that Hertz location is also a VW dealer...
Dec 23, 2004, 9:21 am
#26
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,239
Originally Posted by DJMeatBall
ZE1 points are only earnable in the USA. International rentals don't count.
Jan 10, 2005, 8:49 pm
#28
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
Originally Posted by misty1tk
I hate renting Hertz cars at Columbus OH. Every time they do something out of the Hertz norm and are quick to tell you that they are NOT company owned and can do pretty muck what they want to. Frankly I have about had it with these rebels there.
I never again have rented from Hertz in CMH. There are other car rental firms in CMH with perfectly good employees.
Jan 17, 2005, 8:04 am
#29
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
Agreed on the poor attitude at CMH! I still use these jokers since its the easiest w/ #1 Gold.
-Usually have to ask for the upgrade.
-No "can do" attitude that Hertz is known for.
-Cars are usually run a little on the ragged side
I wish Hertz corp. would see these postings on FlyerTalk or put some pressure on this location. Its just bad for Hertz' image.
Wtip
-Usually have to ask for the upgrade.
-No "can do" attitude that Hertz is known for.
-Cars are usually run a little on the ragged side
I wish Hertz corp. would see these postings on FlyerTalk or put some pressure on this location. Its just bad for Hertz' image.
Wtip
Jan 19, 2005, 11:43 am
#30
Join Date: May 2003
Location: MSP - NW Gold - PC Plat - Hertz Presidents Circle
Posts: 2,478
My company used to rent from National but then they p*ssed off the wrong person at the top and we have been with Hertz ever since. BTW we are a a 5 billion dollar company. National lost a lot of money!!