Random $50 Charge
Nov 30, 2014, 8:35 am
#1
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Join Date: May 2006
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Random $50 Charge
Long story short, I had a rental this week that was prepaid through Priceline Name Your Own Price. I dropped the car off before it was due back (it was due at 5:30, it was close to 5:15) and went to the terminal. Like every time I've rented from Hertz at MKE there hasn't been anyone there to check the car in, and there were about 6-8 people who had just dropped cars as well, and two more pulling in. Fair enough, wrote everything down and put it into the envelope drop. This morning I woke up to an email from Amex that there was a card not present charge for $50. It appears that Hertz' customer service is closed on the weekends, so I was wondering if anyone had any ideas what this random bill is for?
Nov 30, 2014, 9:44 am
#2
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
Long story short, I had a rental this week that was prepaid through Priceline Name Your Own Price. I dropped the car off before it was due back (it was due at 5:30, it was close to 5:15) and went to the terminal. Like every time I've rented from Hertz at MKE there hasn't been anyone there to check the car in, and there were about 6-8 people who had just dropped cars as well, and two more pulling in. Fair enough, wrote everything down and put it into the envelope drop. This morning I woke up to an email from Amex that there was a card not present charge for $50. It appears that Hertz' customer service is closed on the weekends, so I was wondering if anyone had any ideas what this random bill is for?
Dec 1, 2014, 1:17 am
#4
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,161
Check the website - is there a receipt for anything? You can search by either drivers license or credit card, so even though it was Priceline it might still show something...
How close were you to the end of the 24 hour period on return? Wouldn't be the first time I've had them check a car in several hours after I've actually returned it which could have pushed you over to an extra day.
How close were you to the end of the 24 hour period on return? Wouldn't be the first time I've had them check a car in several hours after I've actually returned it which could have pushed you over to an extra day.
Dec 1, 2014, 12:04 pm
#5
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The website doesn't work for searching because it has been too soon for the rental. I called customer service and the car was scanned in just before 6 PM (which was barely within their 29 minute grace period), and the rental wasn't "cleared" until the following day. So their system automatically put another hold on the card. I flagged it with Amex, and we'll see how long it takes to drop off.
I'm pretty much through with Hertz, every rental with them has been a hassle, and just not worth the effort to save a few bucks.
I'm pretty much through with Hertz, every rental with them has been a hassle, and just not worth the effort to save a few bucks.
Dec 12, 2014, 2:43 pm
#6
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
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The website doesn't work for searching because it has been too soon for the rental. I called customer service and the car was scanned in just before 6 PM (which was barely within their 29 minute grace period), and the rental wasn't "cleared" until the following day. So their system automatically put another hold on the card. I flagged it with Amex, and we'll see how long it takes to drop off.
I'm pretty much through with Hertz, every rental with them has been a hassle, and just not worth the effort to save a few bucks.
I'm pretty much through with Hertz, every rental with them has been a hassle, and just not worth the effort to save a few bucks.
Dec 12, 2014, 3:35 pm
#7
Join Date: May 2013
Location: TX
Posts: 240
Edit: i should have read the other threads to see all your posts before i replied. waste of my time!
Last edited by zhutch; Dec 12, 2014 at 3:47 pm