tony flynn

A couple of questions if you would,

1/ I've got a rental for a standard SUV at TPA next Wednesday, it says Chevy Traverse or similar.
I'd really like a Buick Enclave or failing that a GMC Acadia what are the chances or are they in a different class?

2/ It's my first trip to TPA for a few years, as a Gold member do I go to the counter or to the garage and if so which one?

Thanks!!

UAPremExecflyer

1. Try looking at this http://www.flyertalk.com/forum/hertz...9-suv-ewr.html
2. Yes. First rental, agent needs to see driver's licence.

tony flynn

Thanks for the answer to the first question, really useful link.

Second question though, it's quite a few years since my first rental so is it counter or garage?

TPA is listed as Gold Counter by the way

GW McLintock

Have you gotten a new (updated) license since your last Hertz rental, anywhere in the system? If so they will need to see it most likely. Otherwise go where the car-firmation text message or email tells you to go if you are subscribed to receive it.

-J.

tony flynn

Thanks again, no new licence and picked up a gold rental at ORD last month in the traditional way ie; car in spot and rental agreement handed over by the gate agent..

What seperates the TPA location from the usual is that there didn't used to be a gold service, you had to go to the counter to pick up the keys and then to the garage.
On my last visit there two years ago, I went to the gold counter only to be told to go to a particular floor in the garage where the car was waiting but there was no gold board such as the type you see when a location has a full gold service.

I have a UK mobile so I've never received a 'Carfirmation' text message nor an email despite these options being enabled in my profile.
What I'm wondering is that in the two years that have elapsed, what's the current procedure for a gold rental at TPA?

DJTim

It's the same as before. Gold counter to get keys to your car. There isn't a gold choice area. I rented there last week.

GW McLintock

Sounds like ROC

-J.

tony flynn

Thanks DJTim for that definitive answer and thanks to you all for your help, counter visit it is then - let's hope they have an Enclave, Acadia or something nice for me.

tony flynn

Update - LGW-TPA flight was delayed by over two hours and with a 140 mile journey ahead of us, I was concerned that we may no longer have a reservation.
Wandered out of the terminal to the Hertz rental office where a sign says 'Gold Renters Proceed To Garage'.
There are TWO GARAGES at TPA, BA customers with reservations will find their vehicle at the 'Red' garage, needless to say I went to the wrong one.

The gentleman who dealt with me can only be described as one of Hertz's most charming employees, he commented on the size of our suitcases and suggested we take a seat and a complimentary bottle of water while he arranged for the car to be brought around.

Chevy Traverse LTZ with air conditioned seats and Sirius is everything I could have asked for.

I will definitely fill in a positive Hertz post rental review when I get home.

Thanks to all here for their help and also to the team at TPA.

holodoc

I am glad you got your Traverse ^

I hope I get the same spec at ORF in 2 weeks time