Need a bit of help with Hawaiian Airlines and Covid Issue
Apr 28, 2020, 11:09 am
#1
Suspended
Original Poster
Join Date: Aug 2019
Posts: 200
Need a bit of help with Hawaiian Airlines and Covid Issue
Hi,
I wanted to book to fly to OGG with Hawaiian for middle of June hoping that Hawaii removes the self quarantine requirements. I'm guessing once this covid thing is over that people are going to rush and book tickets so I wanted to be ahead of the game.
If I book the flights and Hawaii does NOT remove the requirements I presume I will get a credit Is that right?
Is the credit administered as one big lump sump or will it be 4 indiviudal credits (one for each ticket) that can't be combined?
Any other restrictions on the presumptive refunds?
Thanks.
I wanted to book to fly to OGG with Hawaiian for middle of June hoping that Hawaii removes the self quarantine requirements. I'm guessing once this covid thing is over that people are going to rush and book tickets so I wanted to be ahead of the game.
If I book the flights and Hawaii does NOT remove the requirements I presume I will get a credit Is that right?
Is the credit administered as one big lump sump or will it be 4 indiviudal credits (one for each ticket) that can't be combined?
Any other restrictions on the presumptive refunds?
Thanks.
Apr 28, 2020, 6:06 pm
#2
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,252
You might want to contact Hawaiian Airlines to get accurate information about this, however, here is their stated policy:
https://www.hawaiianairlines.com/ale...el-information
Notice that there is no protection for tickets purchased now for use after 5/31.
https://www.hawaiianairlines.com/ale...el-information
Notice that there is no protection for tickets purchased now for use after 5/31.
May 2, 2020, 11:59 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,836
Is this correct? The COVID website on the website says, "Tickets purchased between March 1 and May 31, 2020: No change fees for any changes made within two (2) years of the original ticket purchase date. A fare difference may apply." Doesn't that mean that you at least have a waived change fee if you purchase a ticket now through the end of schedule?
May 7, 2020, 4:14 pm
#4
Join Date: Jun 2019
Location: Hawaii
Programs: AA EXP, HA PL, Hilton 💎, Marriott Ti, Wyndham/Caesars 💎, Hertz PC
Posts: 343
Hi,
I wanted to book to fly to OGG with Hawaiian for middle of June hoping that Hawaii removes the self quarantine requirements. I'm guessing once this covid thing is over that people are going to rush and book tickets so I wanted to be ahead of the game.
If I book the flights and Hawaii does NOT remove the requirements I presume I will get a credit Is that right?
Is the credit administered as one big lump sump or will it be 4 indiviudal credits (one for each ticket) that can't be combined?
Any other restrictions on the presumptive refunds?
Thanks.
I wanted to book to fly to OGG with Hawaiian for middle of June hoping that Hawaii removes the self quarantine requirements. I'm guessing once this covid thing is over that people are going to rush and book tickets so I wanted to be ahead of the game.
If I book the flights and Hawaii does NOT remove the requirements I presume I will get a credit Is that right?
Is the credit administered as one big lump sump or will it be 4 indiviudal credits (one for each ticket) that can't be combined?
Any other restrictions on the presumptive refunds?
Thanks.
So you can book, just know that if your flight isn't canceled you're going to spend the duration of your trip in your hotel room. "I thought the quarantine would be lifted by my travel date" will not be a valid reason for a refund.
May 8, 2020, 11:20 am
#5
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I wish this forum allowed downvotes. There's is virtually no chance that the quarantine gets lifted for mainland visitors by June, when we're going to have over 3k deaths per day.
So you can book, just know that if your flight isn't canceled you're going to spend the duration of your trip in your hotel room. "I thought the quarantine would be lifted by my travel date" will not be a valid reason for a refund.
So you can book, just know that if your flight isn't canceled you're going to spend the duration of your trip in your hotel room. "I thought the quarantine would be lifted by my travel date" will not be a valid reason for a refund.
And nobody anticipates "pent up demand"
May 13, 2020, 9:56 pm
#7
Join Date: Nov 2003
Posts: 187
Slippah's statement further up is the current and accurate information about tickets purchased between March 1 and May 31st. When I asked the OP's question to the call center, they told me it would be 4 individual credits (for each ticket/passenger) that cannot be combined when used for future travel.