HA refund for extra comfort seats- help, please
Feb 1, 2016, 6:19 pm
#1
Original Poster
Join Date: Dec 2014
Location: OGG
Programs: AA XPlat, UA 1K
Posts: 12
HA refund for extra comfort seats- help, please
I booked DEN-OGG thru AA. They partnered with HA for the LAX-OGG leg. I purchased the upgrade to extra comfort seats on the HA website. I was delayed on the AA flight into LAX and they switched me to a UA flight LAX-OGG.
Neither AA or HA will help me with a refund for the upgrade that I was unable to use. 2 seats were $140. Any suggestions? I have called and written to both customer service emails.
Neither AA or HA will help me with a refund for the upgrade that I was unable to use. 2 seats were $140. Any suggestions? I have called and written to both customer service emails.
Feb 2, 2016, 7:27 pm
#2
Join Date: Feb 2007
Location: NYC/HNL
Posts: 459
Disputing the credit card charge (if possible) may get their attention.
The EC refund language is somewhat ambiguous but doesn't seem to favor your situation-
Extra Comfort Seat purchases are non-refundable............
Customers who have purchased an Extra Comfort Seat that are impacted by a Hawaiian Airlines initiated flight and seat change, equipment change, routing change, or flight cancellation are eligible for a refund if Hawaiian Airlines is unable to accommodate the customer in another Extra Comfort Seat. The refund will be initiated by Hawaiian Airlines on the customer’s behalf.
In any case good luck and keep us posted.
The EC refund language is somewhat ambiguous but doesn't seem to favor your situation-
Extra Comfort Seat purchases are non-refundable............
Customers who have purchased an Extra Comfort Seat that are impacted by a Hawaiian Airlines initiated flight and seat change, equipment change, routing change, or flight cancellation are eligible for a refund if Hawaiian Airlines is unable to accommodate the customer in another Extra Comfort Seat. The refund will be initiated by Hawaiian Airlines on the customer’s behalf.
In any case good luck and keep us posted.