Sanifair and other pay for toilet - DB responsibility
Mar 16, 2019, 9:16 am
#1
Original Poster
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
Sanifair and other pay for toilet - DB responsibility
Just a shot in the dark, in case someone knows this:
Are the toilet outsources to Sanifair and co. at DB train station under DB responsibilities or one should contact the contracted company ?
I was a bit miffed to have to pay one euro for a dirty toilet, get 50 cents back as a voucher which is not accepted in any shop of the station. The nearest partner was 60 km away. I find it disingenuous that they implement this system without a partner at the station that accept vouchers. DB washed their hand of the complaint saying that the toilet owner is responsible. I have difficulty with this concept as the station is owned by DB.
On à related but separate note, is this correct shops and restaurants must provide free toilets to their customers by law ?
Are the toilet outsources to Sanifair and co. at DB train station under DB responsibilities or one should contact the contracted company ?
I was a bit miffed to have to pay one euro for a dirty toilet, get 50 cents back as a voucher which is not accepted in any shop of the station. The nearest partner was 60 km away. I find it disingenuous that they implement this system without a partner at the station that accept vouchers. DB washed their hand of the complaint saying that the toilet owner is responsible. I have difficulty with this concept as the station is owned by DB.
On à related but separate note, is this correct shops and restaurants must provide free toilets to their customers by law ?
Mar 16, 2019, 4:04 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,521
Not completely, it depends on the law of the individual Bundesland. In restaurants it must normally be free, but not always a toilet is needed. Shops may take a fee.
Mar 17, 2019, 2:40 pm
#4
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,178
The rule of thumb is that if there is seating available in a restaurant they have to provide a toilet for use by customers. The dense network of McD and other fast food outlets is wonderful in terms of toilets.... 
Mar 18, 2019, 2:00 am
#6
Original Poster
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
And it was dirty, as there was no cleaning staff.
Mar 20, 2019, 9:04 am
#9
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,521
Mar 20, 2019, 11:41 pm
#10
Join Date: Oct 2015
Location: next to HAM
Programs: LH M+M
Posts: 960
This was at Neustadt Weinstrasse, which is not Sanifair but one of their competitor: WC&Fresh. They have no partner there: https://www.wc-fresh.com/en/location...ntral-station/
And it was dirty, as there was no cleaning staff.
And it was dirty, as there was no cleaning staff.
Jul 28, 2019, 11:13 am
#11
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Oh very clever, I must remember that one. The only thing is, it could be a bit if a fiddle working out which train to choose.
Jul 29, 2019, 4:36 am
#12
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
The requirements are to my humble recollection limited for establisments not selling any alcohol and even more limited on railway stations' grounds.
Jul 29, 2019, 8:08 am
#13
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Yes, I thought so. I had always believed, without thinking too much about it, that if you consume food or whatever in any of the establishments in a station then you must use the facilities provided in the station.
Jul 30, 2019, 6:03 am
#15
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167