Flight change spam
#1
Original Poster
Moderator: Southwest Airlines, Capital One




Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,856
Flight change spam
Frontier moved a few of my flights by about 2 hours. They sent me an email offering cancellation (which I can always do as a Gold member) and saying "no action is required". I have gotten 3 or 4 of these emails, plus a few texts, for EACH of the schedule changes. It's as if "no action is required" really means "we will bug you until you click through and say that you are just fine with having the trip that you only bought because the time was ideal changed to a trip that you would not have bought because the time was bad".
#2



Join Date: Jan 2003
Location: California
Posts: 1,434
Frontier moved a few of my flights by about 2 hours. They sent me an email offering cancellation (which I can always do as a Gold member) and saying "no action is required". I have gotten 3 or 4 of these emails, plus a few texts, for EACH of the schedule changes. It's as if "no action is required" really means "we will bug you until you click through and say that you are just fine with having the trip that you only bought because the time was ideal changed to a trip that you would not have bought because the time was bad".
Any pros and cons to clicking? Will I lose my flight if I don't click through?
#4
Original Poster
Moderator: Southwest Airlines, Capital One




Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,856
I was wondering whether accepting the change would allow Frontier to make a second change of up to another 3 hours in the same direction without any need to compensate me. So I did not respond to the email. The schedule is already marginal, allowing only 1.5 to 2 hour' delay before I miss the last BART train of the day out of SFO.
#5




Join Date: Apr 2020
Posts: 223
I don't know what regulations they operate under for this but I got a bunch too from other airlines and of course Frontier. Some are for as little as 7 minute changes. Must be some time slot rules they had to conform to. Sometimes I don't accept them per se, but then I get new confirmation emails with the changes. I really can't see how it matters and this is normal for Frontier anytime you buy a flight with more than 45 days to go
#6
Original Poster
Moderator: Southwest Airlines, Capital One




Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,856
A 2 hour change to a time that I would not have bought feels like bait and switch. Yet I got a good enough price that I don't mind too much unless the time changes adversely again.
#7
Original Poster
Moderator: Southwest Airlines, Capital One




Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,856
Southwest's traditional Monday AM intra-CA reliability has been absent for me recently, with one outright cancellation (causing a 4 hour delay) and several delays of 20 minutes to 45 minutes. Southwest's current unreliability and its huge schedule gaps make me much more tolerant of Frontier's lower predictability. For me, travel value has been declining since 2020, other than the temporary bright spot of wide open award availability in mid-2021 as international travel began opening up. Every aspect of my intra-CA commute is now slower and more expensive than pre-2020. Even something as simple as getting a public bus to the edge of LAX from a mile away is no longer possible. It's all greed all the time. Low Frontier fares are the only refuge, and I don't expect those fares to continue past 2026.

