Row 13 was not an exit row

I recently booked a biz-fare from SFO to LAS which let me select the row 13. It definitely showed me as exit row during seat selection. Onboard, it seemed to be 4-5 rows behind me. I tried to check various maps in SeatGuru and none of them matched. I was super annoyed since I booked this flight only because I could select extra legroom seats.

Customer support gave me a 1x $50 voucher on 1-person name for 3x passengers after a lot of push back. They kept repeating I was seated in the the seat selected. They were annoying af with zero comprehension skills.. like which part of "Ihe seat I was seated was not extra legroom as shown in the website during seat selection" was confusing? Is this the best I can get since I explicitly did not pay for seat?

happens many times a day

some of their aircraft have exit rows on 13, some 18/19 . fleet swaps get done up to and including boarding time. with ZERO thought put into auto correcting pax into stretch exit row.

Yeah. You have to keep checking in the app to see if there was a plane change before boarding. Problem is if it's a connecting flight and you already flew the first leg, the app won't let you change the seat anymore. You might be able to call but I haven't actually tried it in that situation. I just noticed this was mentioned in a recent post and I had noticed it as well that I couldn't change sets on a DFW-ORD leg after I had flown LAS-DFW

This has happened to me twice this year already. They have 2 different versions of the A321. When there's an equipment swap they make no effort to move people, even if they paid for exit row seats.

BTW, seatguru is way out of date. Frontier has seat maps on their own site here: https://www.flyfrontier.com/about-us...-configuration

Thanks. Did think to check there for seat maps. I had noticed seat guru was not helpful with F9.

This has happened to me as well. DEN-ATL, IIRC. Was supposed to have an exit row but it was just a regular seat.

Experienced another 321 swap this past weekend. The gate agents moved people back into exit rows. It probably helped that there were plenty of empty seats on the plane so it wasn't too hard to puzzle out.

This is a major IT failure on Frontier's part. They basically do nothing to keep the Exit row passengers in the Exit rows, and it happens all the time. I much prefer the Exit row over the front rows (more legroom and more quiet), so I know to watch the seating charts like a hawk to make sure there's been no equipment change.

Happened to me with no warning on the LAS-ATL red-eye last night. At the 24-hour check-in window (am gold elite), changed from 4F to 27A, which the seatmap clearly showed as the back exit row. Made the selection & got the "willing & able" dialog box u get when selecting exit rows. Had no reason to think anything was wrong.

Well, in boarding and getting to the seat, it was just a normal cramped seat. The FA said they can't try to reseat back to the real exit seat (30A), because the flight was full.

Plane was an A321neo. Sound familiar?

Needless to say, I got no communication from Frontier about it. I wondered if paid upgrades to that row would be treated any better, or would have to get to their seat and then be surprised as well.

Yeah, looks like an IT issue they very much need to fix.

I got screwed LAS-ATL Dec 16. I neglected to check flight before boarding and then noticed the plane swap. I might not have been able to do anything as the premium seats were all full when i checked in: I had only a middle Row 3 or my exit row seat to choose from.

You should at least complain via chat, as they seem to issue vouchers for this.