Oversold flight results in IDB, lies and no compensation
Aug 11, 2023, 7:12 am
#1
Original Poster
Join Date: Aug 2023
Posts: 3
Oversold flight results in IDB, lies and no compensation
Last July 26 I had booked a flight from Miami to Puerto Rico.
I wanted to check at the airport as I could not do it on line.
I was told that they would charge me $ 25 to have it done there.
Thus I did it on my phone but I was not assigned a seat. The woman at the counter told me not to worry as I would be assigned a seat at the gate.
Once at the gate I brought the boarding pass to the attendant there who kept the boarding pass and told me thay would calll me shortly and assign me a seat. This was almos two hours befopre boarding time.
I relaxed and waited. About 30 minutes or so of boarding time I went to the attendant and she told me to wait again. But she remained there doing nothing so I asked het what did I have to wait for. She told me: to get your seat.
Suddenly I realized that there were like 20 people in the same situation.. They assigned seats to some of those but still thay would not give us any explanatio until thay said that the flight was closed !! Only then they said that the flight had been oversold and that we will not be able to fly. They gave us a sheet with instructions to get a refund 4 times higher that what we had paid., They would not offer to pay for my two way ttransportation ( about $ 80) and they told us they would send us an email with more instructions which I am still waiting for.
I tried to chat with them in two occasions.It took me one hour the first time and about 90 minutes the second time, They wear yo uout having you wait and wait. They also said thart they would not refund me 400%, that that did not exisst and that I had been given a voucher for $ 250 which was also a lie. So finally the offer to refund me what I had paid !!!
I lost transportation money, a two night reservation at a Hotel in PR plau the aggravation of not being able yto assist to a very importamt meeting.
They are thieves.
I wanted to check at the airport as I could not do it on line.
I was told that they would charge me $ 25 to have it done there.
Thus I did it on my phone but I was not assigned a seat. The woman at the counter told me not to worry as I would be assigned a seat at the gate.
Once at the gate I brought the boarding pass to the attendant there who kept the boarding pass and told me thay would calll me shortly and assign me a seat. This was almos two hours befopre boarding time.
I relaxed and waited. About 30 minutes or so of boarding time I went to the attendant and she told me to wait again. But she remained there doing nothing so I asked het what did I have to wait for. She told me: to get your seat.
Suddenly I realized that there were like 20 people in the same situation.. They assigned seats to some of those but still thay would not give us any explanatio until thay said that the flight was closed !! Only then they said that the flight had been oversold and that we will not be able to fly. They gave us a sheet with instructions to get a refund 4 times higher that what we had paid., They would not offer to pay for my two way ttransportation ( about $ 80) and they told us they would send us an email with more instructions which I am still waiting for.
I tried to chat with them in two occasions.It took me one hour the first time and about 90 minutes the second time, They wear yo uout having you wait and wait. They also said thart they would not refund me 400%, that that did not exisst and that I had been given a voucher for $ 250 which was also a lie. So finally the offer to refund me what I had paid !!!
I lost transportation money, a two night reservation at a Hotel in PR plau the aggravation of not being able yto assist to a very importamt meeting.
They are thieves.
Aug 11, 2023, 7:52 am
#2
Join Date: Apr 2006
Location: CO hublette
Programs: UA AU MM,HH Diamond,Hyatt Globalist , Marriott Gold
Posts: 2,281
You can always file a DOT complaint. They will respond to that.
https://secure.dot.gov/air-travel-complaint
https://secure.dot.gov/air-travel-complaint
Aug 15, 2023, 6:46 am
#3
Join Date: Apr 2011
Location: madrid
Posts: 66
I filed a dot complaint a week ago for a different issue and still haven’t heard back
You can always file a DOT complaint. They will respond to that.
https://secure.dot.gov/air-travel-complaint
https://secure.dot.gov/air-travel-complaint
