Frontier Website: Unable to complete booking
Aug 31, 2022 | 11:57 am
#1
Original Poster
Join Date: Dec 2002
Location: San Jose, CA
Programs: Hilton Gold; UA 3P; Cattle-Class on everything else.
Posts: 343
Frontier Website: Unable to complete booking
Hi all,
I've been trying to make a booking on Frontier's website. I go thru the step, put my credit-card in, and hit Buy / Finish (whatever that last button is). It give me that rotating icon (hourglass - types). And after a minute, it seems to timeout and comes back to the homepage.
I checked my credit-card - and there's pending charges. So basically nothing happens.
Tried over the last 24 hours using both Safari and Chrome on MacBook. Anyone experiencing the same behavior? Anything I can fix on my end to make this go thru?
TIA
-G
I've been trying to make a booking on Frontier's website. I go thru the step, put my credit-card in, and hit Buy / Finish (whatever that last button is). It give me that rotating icon (hourglass - types). And after a minute, it seems to timeout and comes back to the homepage.
I checked my credit-card - and there's pending charges. So basically nothing happens.
Tried over the last 24 hours using both Safari and Chrome on MacBook. Anyone experiencing the same behavior? Anything I can fix on my end to make this go thru?
TIA
-G
Sep 4, 2022 | 3:41 am
#2
Join Date: Dec 2015
Programs: AS Titanium, DL Diamond, Hilton Diamond, Hyatt Globalist, IHG Diamond, Marriott Platinum, AC35K
Posts: 335
One time my reservation got stuck during payment, no reservation locator generated.
I called to cancel, only to find out I could not use the $300 credit shell..
And no one understand why from Frontier, clearly.
I called to cancel, only to find out I could not use the $300 credit shell..
And no one understand why from Frontier, clearly.
Sep 6, 2022 | 7:56 am
#3
Join Date: Apr 2016
Location: Orlando, FL
Programs: Amex MR, Southwest RR
Posts: 57
This has happened to me several times, and it was always because there was a problem with the credit card. In my case, it was because my browser auto-populated it and it was missing a digit, but it's possible there was some other kind of error or problem with it. Their website seems to do that when everything isn't just perfect at checkout, so double and triple check everything... I would be willing to bet there's some tiny little thing that's off and their site doesn't know how to handle it.
Sep 8, 2022 | 4:32 pm
#4
Join Date: Dec 2015
Programs: AS Titanium, DL Diamond, Hilton Diamond, Hyatt Globalist, IHG Diamond, Marriott Platinum, AC35K
Posts: 335
In my case it has something to do with the voucher. Somehow the vouchers have some kind of conflict and then who knows what happened in their system that entire fund got stuck.
Sep 9, 2022 | 4:12 pm
#6
Join Date: Aug 1999
Location: Denver,CO, USA
Posts: 850
The site is a disaster. I am trying to book and the website doesn't recognize elite status and charges me for seats which should be free as a 50k elite.
update: completed booking and paid for seats. Called customer service (foreign call center), got past level one after 20 minutes and level two told me they will process a refund for the seats. Not a great experience.
update: completed booking and paid for seats. Called customer service (foreign call center), got past level one after 20 minutes and level two told me they will process a refund for the seats. Not a great experience.
Last edited by myleguy; Sep 9, 2022 at 4:32 pm Reason: update