Refund process when using the WORKS with 100K status
Jan 10, 2022 | 4:54 pm
#1
Original Poster
Join Date: Oct 2000
Location: ONT
Programs: Frontier Elite 100K, United Silver, Southwest A-List & Companion Pass
Posts: 100
Refund process when using the WORKS with 100K status
I just cancelled a flight I had booked for next week. I had heard that when you book a flight with the WORKS, that you get a full refund back to your credit card. But I was only given the option to cancel and et a credit I can use for the next year (similar to Southwest system). Not a huge deal but I had read you can get a full refund and not just a future flight credit. Do I need to call in to get an actual refund?
BTW, I cancelled because instead of the direct from ONT-SFO that I'd booked it changed to ONT-LAS connecting to LAS-SFO. I did not get an email letting me know of this change. In the past I have. Aw, the price we pay for cheap fares with F9... Gotta love it.
BTW, I cancelled because instead of the direct from ONT-SFO that I'd booked it changed to ONT-LAS connecting to LAS-SFO. I did not get an email letting me know of this change. In the past I have. Aw, the price we pay for cheap fares with F9... Gotta love it.
Jan 10, 2022 | 9:57 pm
#2
Join Date: Nov 2016
Posts: 209
To get a refund, you have to use the refund form: https://flyfrontier.custhelp.com/app/refund_request
Jan 11, 2022 | 6:38 am
#3
Join Date: Dec 2009
Programs: United Gold, IHG Diamond/ Ambassador/ Milestoner
Posts: 701
I usually just leave it as a credit for future travel given the small amounts of money. The website is actually very good about letting you use the credit during the payment process. You can stack as many as you want, and you can use it when you book for others to pay for their seats and bags and such. The only problem is that they do not track your credits well. I have to keep a list.
Three of my mileage runs last year were either cancelled or changed to thru Denver with an over-night. So, get used to Frontier!
Three of my mileage runs last year were either cancelled or changed to thru Denver with an over-night. So, get used to Frontier!
Jan 14, 2022 | 9:10 am
#4
Join Date: Nov 2005
Posts: 226
I am also 100k & The easiest way to get a refund is just to send them a message on their twitter. https://twitter.com/frontiercare all you need to do is send them your confirmation number & name and tell them you want to cancel & get a refund. They usually write back in a maximum of a few hours telling you it was canceled & refunded.
Anytime I have any issues that need taken care of I contact them this way. Their agents are all very helpful.
Hope this helps.
Anytime I have any issues that need taken care of I contact them this way. Their agents are all very helpful.
Hope this helps.