No phone support?
Jun 24, 2020, 8:31 pm
#1
Original Poster
Join Date: Jun 2008
Posts: 111
No phone support?
Is it just me or is Frontier impossible to get through to on the telephone any longer? I have a couple flights that have had time changes that I need to cancel. The website won't allow me to do it and it gives me their reservations number to call. When I call it all I keep getting is a recording saying that they are "at capacity" and to try again later. This has been going on for a while. Anyone else having these kind of issues? Not sure what to do here.
Thanks
Thanks
Jun 25, 2020, 12:09 am
#2
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Haven’t tried this with Froniter but has worked with other airlines: send a direct message via Twitter. The social media team may be quicker to respond.
Jun 25, 2020, 8:18 am
#3
Join Date: Dec 2010
Posts: 66
Jun 25, 2020, 10:43 am
#4
Original Poster
Join Date: Jun 2008
Posts: 111
Same thing again this morning ... "We have exceeded our capacity, please try again later." So am I trying via Facebook Messenger to get my flights cancelled. What a way to run an airline, you can't even get an agent on the phone.
Jun 25, 2020, 12:55 pm
#5
Join Date: Oct 2006
Location: DCA
Programs: Marriott Lifetime Titanium, United Silver
Posts: 575
1) Cancel online (recognizing you have probably tried to do this)
2) Note date + time you called, plus record if possible, so that you have paper trail for a credit card dispute and / or DOT complaint in the event that Frontier gives you a hard time in recovering your $$, particularly if you are not able to cancel before the flight
2) Note date + time you called, plus record if possible, so that you have paper trail for a credit card dispute and / or DOT complaint in the event that Frontier gives you a hard time in recovering your $$, particularly if you are not able to cancel before the flight
Jun 25, 2020, 3:35 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Easiest is to simply use the "Provide Feedback" form. One of the options is "Request Refund". Simply complete the form, take a screenshot and save that.
F9 then has 7 days in which to initiate a refund. On the 8th day, file both a chargeback and a DOT complaint. Include the following with both:
1. Copy of your e-ticket receipt.
2. Notice of time-change or schedule showing the change.
3. Screenshot of your refund request
4. Any response or the fact that there has been no response.
If you package it all this way, you should see a temporary credit in a day or two and that will become permanent soon enough.
No reason to wait or to spend time & effort tracking this stuff down.
F9 then has 7 days in which to initiate a refund. On the 8th day, file both a chargeback and a DOT complaint. Include the following with both:
1. Copy of your e-ticket receipt.
2. Notice of time-change or schedule showing the change.
3. Screenshot of your refund request
4. Any response or the fact that there has been no response.
If you package it all this way, you should see a temporary credit in a day or two and that will become permanent soon enough.
No reason to wait or to spend time & effort tracking this stuff down.
Jun 26, 2020, 4:20 am
#8
Join Date: Oct 2006
Location: DCA
Programs: Marriott Lifetime Titanium, United Silver
Posts: 575
Jun 26, 2020, 8:14 am
#9
Join Date: Oct 2002
Location: TOL
Posts: 745
Jul 3, 2020, 12:19 am
#10
Join Date: Aug 2002
Location: Sacramento
Programs: AA MM, AS MVP Gold, Hyatt Diamond, Hilton Diamond, SPG Gold, FPC lifetime Plat, Kohls MVP
Posts: 547
Less than 2 minute wait
called in around 1:50pm pacific time and less than 2 min wait to talk to someone about a refund due to a schedule change. Paid with voucher, got voucher reinstated.
Called around 7am as well and no support available.
Called around 7am as well and no support available.