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-   -   Frontier Canceling Fiights (https://www.flyertalk.com/forum/frontier-airlines-frontier-miles-program/2014628-frontier-canceling-fiights.html)

iahphx Apr 1, 2020 8:36 pm

While media coverage of Frontier is virtually non-existent -- and the company itself sees no need to inform the public about its current situation -- it does appear that Frontier is cancelling virtually all its April flights. Not surprising, of course -- you'd pretty much have to be a fool to buy a ticket on Frontier right now, so I assume few are.

https://simpleflying.com/frontier-operations-cut/

If you are holding tickets for a cancelled Frontier flight, disputing the charge with your credit card is probably the only sane thing to do. You could try getting the money back from Frontier, but good luck with that.

Hard to predict what will happen after April -- which will be horrific for the entire US airline industry -- but I still think Frontier is the US airline most likely to fail. But since nobody really knows their finances, it's impossible to know.

Clamqueen Apr 8, 2020 9:50 am

Happy to report I did get a credit on my Frontier Credit card of $3,300.00.

dlnewbie Apr 8, 2020 10:38 am

Frontier was very prompt with my refund, they refunded the portion that was purchased with vouchers (given due to accepting a schedule change on a previous itinerary) back to vouchers and refunded my CC for the amount paid by card within 2 days of making the request. I was honestly shocked as I thought they would have taken longer.

2stepsbehind Apr 9, 2020 3:06 am


Originally Posted by dlnewbie (Post 32275870)
Frontier was very prompt with my refund, they refunded the portion that was purchased with vouchers (given due to accepting a schedule change on a previous itinerary) back to vouchers and refunded my CC for the amount paid by card within 2 days of making the request. I was honestly shocked as I thought they would have taken longer.

Did you have to speak to a csr or did you just request a refund through the automated solution? I was debating which option to pick from the automated solution given I purchased with cash + voucher (due to a past cancelled flight).

iahphx Apr 9, 2020 7:55 am


Originally Posted by Clamqueen (Post 32275680)
Happy to report I did get a credit on my Frontier Credit card of $3,300.00.

Glad you got that refund! But how the heck did you spend $3300 on Frontier tickets? If you're spending more than about $50 a flight on Frontier, you've been doing it wrong.

Clamqueen Apr 11, 2020 10:02 am


Originally Posted by iahphx (Post 32278554)
Glad you got that refund! But how the heck did you spend $3300 on Frontier tickets? If you're spending more than about $50 a flight on Frontier, you've been doing it wrong.


It was Easter week and it was for a family of 5. I bought them all the works...Three kids under 10 I'll give them all the comforts possible. They had the big seats...carry on/and or checked luggage etc etc.

wahooflyer Apr 16, 2020 8:43 am

As part of their acceptance of CARES Act funding and the requirement to serve some markets, Frontier is resuming service to some of the airports they had briefly dropped. I have only looked at SRQ - where oddly they now have a "milk run" - 1x daily or less than daily, I don't remember - that comes in from MCO and departs to ORD. Neither destination was previously served nonstop by F9 at SRQ. The previous flights from SRQ to TTN, CLE, CVG and PHL are all gone.

Anyone have an updated systemwide schedule for Frontier?

iahphx Apr 17, 2020 7:28 am


Originally Posted by wahooflyer (Post 32298499)
As part of their acceptance of CARES Act funding and the requirement to serve some markets, Frontier is resuming service to some of the airports they had briefly dropped. I have only looked at SRQ - where oddly they now have a "milk run" - 1x daily or less than daily, I don't remember - that comes in from MCO and departs to ORD. Neither destination was previously served nonstop by F9 at SRQ. The previous flights from SRQ to TTN, CLE, CVG and PHL are all gone.

Anyone have an updated systemwide schedule for Frontier?

Ha! Good luck finding a "systemwide" schedule from Frontier. :)

But, yes, the DOT seemed to issue a "mean" ruling that is requiring the low fare airlines to serve all their communities even if there is basically zero demand. I read that Spirit is now having to restart service to 24 destinations! Seems nuts to me, but the gov't is enforcing the letter of the law. Not sure what happens if the route was only being flown 3x/week. Are they still required to operate 3x? Obviously, there's no prohibition of just doing linear milk runs. There's going to be some crazy flight schedules operating during the next month.

chris_grr Apr 29, 2020 6:13 am

Frontier has totally screwed me now for a MCO-GRR flight in September. They totally cancelled my flight number, and put us on a connecting flight via DEN. This is not "significant' per their own policy, even though this flight leave at 10am instead of 4pm.
Chargeback has been initiated.

rsteinmetz70112 Apr 29, 2020 9:10 am


Originally Posted by chris_grr (Post 32333961)
Frontier has totally screwed me now for a MCO-GRR flight in September. They totally cancelled my flight number, and put us on a connecting flight via DEN. This is not "significant' per their own policy, even though this flight leave at 10am instead of 4pm.
Chargeback has been initiated.

The DoT policy requires a refund although the length a "significant" delay is not specified. You can also file a complaint with DoT and since Frontier has accepted money from the government the DoT may look at it seriously. You can also "remind" Frontier of the DoT letter that was issued stating the refunds in the original form of payment are required if the airline cancels a flight.

iahphx Apr 29, 2020 9:41 am


Originally Posted by rsteinmetz70112 (Post 32334457)
The DoT policy requires a refund although the length a "significant" delay is not specified. You can also file a complaint with DoT and since Frontier has accepted money from the government the DoT may look at it seriously. You can also "remind" Frontier of the DoT letter that was issued stating the refunds in the original form of payment are required if the airline cancels a flight.

I'm pretty sure a chargeback is going to work in this instance. :)

BTW, what happens when you call Frontier these days? Not a phone call I'd look forward to making (ever), but if you ask for a supervisor, are they willing to help?

chris_grr Apr 30, 2020 5:53 am


Originally Posted by rsteinmetz70112 (Post 32334457)
The DoT policy requires a refund although the length a "significant" delay is not specified. You can also file a complaint with DoT and since Frontier has accepted money from the government the DoT may look at it seriously. You can also "remind" Frontier of the DoT letter that was issued stating the refunds in the original form of payment are required if the airline cancels a flight.

Thanks. I did remind them of the DOT letter via a email discussion that I had with them. Oddly enough they stopped responding.
I filed a chargeback with Chase yesterday, in addition to filing a DOT complaint. I do not put faith in government agencies taking action on individual complaints, but it can't hurt.
I'm sure Chase will ultimately find in my favor. They have been great with chargebacks in the past.

This whole "significant" delay is stupid. Not defining this is allowing airlines to walk all over the consumer.

rsteinmetz70112 Apr 30, 2020 9:44 am


Originally Posted by chris_grr (Post 32337058)
This whole "significant" delay is stupid. Not defining this is allowing airlines to walk all over the consumer.

I can see some point in not defining it. If I'm going on a short day trip for a meeting and returning that evening then a 2-3 hour delay is problematic as I may miss my meeting if on the other hand I've got a transcontinental flight a 2 hour delay isn't as significant and there would likely be fewer alternate.

chris_grr May 6, 2020 3:30 pm

Anyone have any idea if Frontier will ban me for a chargeback?

iahphx May 9, 2020 5:38 pm


Originally Posted by chris_grr (Post 32354234)
Anyone have any idea if Frontier will ban me for a chargeback?

I'm pretty sure the answer is "no," and I'm also thinking that such conduct would be illegal.


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