Frontier Canceling Fiights
 

Just received an email that I need to call about my MCO - PHL flight on 4/11.

Checked the schedule and there are no flights on Saturday and one on Sunday (previously three flights each day)

The $15 I paid isn't worth an hour on the phone so I will fly AA home but a heads up.

I got the same email and my flight in a few days is almost assuredly going to be canceled (this flight has been canceled for the last 7 days).

Do I still have to call in to get the refund or will they process it automatically once the flight is confirmed canceled?

I'm in the same boat. Have a flight on April 7 that has disappeared from the F9 schedule (can't see it on the website.) I'm guessing that they are going to try the same crap as everyone else and insist on giving you a travel credit, rather than a refund. I have 5 pax on the reservation, and it's about $200 (total), so will be worth a bit of fight to get it back.

Received a second e-mail correcting the first one and stating I would receive an e-mail within 24 hours with an automated solution.

I had no issue getting a refund when I called Saturday for my son's flight scheduled for today that was gone from schedule, other than being on hold for 20 minutes and then waiting for agent to confirm flight was indeed cancelled. Now will wait to see that the refund shows up on my cc.

FYI, looks like Frontier is providing a number of reasonable options, assuming your flight is actually acnceled.

Option #1 – Up to $75 for travel on another airline
If you prefer, we'll reimburse up to $75 per traveler for travel on another airline within 72 hours.

Here's how it works: To purchase your tickets within the next 24 hours for one-way travel to be completed within 72 hours, please visit https://rebook.tripeasy.com, using your Last Name and Frontier confirmation code to login. Then, book and pay for your one-way travel. Within 14 business days, a reimbursement check will be mailed to the address you provide on the payment page of the booking process.

Option #2 – Full credit for your ticket + a $100 Frontier voucher per traveler
If you prefer to travel with Frontier at another time, we'll provide you with full credit for the unused value of your Frontier ticket plus a $100 voucher per traveler valid for future travel with Frontier.

• Your credit will be sent to you within one week, and will be available for use for booking future travel on Frontier for 90 days from the date the credit was issued; your future travel does not need to be completed within 90 days
• Your voucher(s) will be sent to you within one week, and will be valid for redemption through December 31, 2020; your future travel does not need to be completed by December 31
• Voucher(s) and credits are valid for one-time use in booking future air travel on Frontier; Voucher(s) are applicable to ticket fare only, and not to taxes or fees

Here's how it works: Submit a request for your credit and voucher at http://bit.ly/FrontierReimburse and select "Credit and Voucher" from the drop-down menu.

Option #3 – Up to $75 for alternative transportation
If you prefer, we'll reimburse you up to $75 for alternative transportation (i.e. car rental, train).

Here's how it works: Submit a copy of your receipt(s) within 30 days of your original travel date to http://bit.ly/FrontierReimburse and select "Other Reimbursement" from the drop-down menu.

Option #4 – Refund
Here's how it works: Submit a request for your refund at http://bit.ly/FrontierReimburse and select "Refund" from the drop-down menu.

Glad I did not accept the vouchers they pushed so hard. I had booked flights from ISP to TPA for my family of 5 for Easter....over $3,000 worth of tickets. Now that they have cancelled I have opted to have the money put back on my credit card. I'm doing the happy dance today.

If for some reason your flight has not been cancelled, I would hold off until the last possible time as it may well be cancelled. If so, you can get your cash back.

The $100 voucher may be a decent one for cheap tickets, but it's worth remembering that credits won;t be useful if F9 goes under or the routes or frequencies you care about are cut for the long term.

Cash is king.

I only had two choices - a refund or a credit for the $15 value of my ticket and a $50 voucher.

I opted for the voucher which means they now owe me three of them including the two flights I cancelled last Monday.

Hope they are around in a form which allows you to use the vouchers.

F9 has cancelled 87% of today's flights and 95% of tomorrow's (out of 400 some odd scheduled flights). Have to imagine they are nearing the point of suspending operations.

It also says something about F9's liquidity that it is offering a $100 voucher to avoid a $15 refund. Not looking to the future means those vouchers may well be useful for Monopoly.

Yes I am just crossing my fingers for the refund I requested Saturday. Not a huge loss if I don't, and glad I'm not waiting on a $3k refund like Clamqueen

Weird I can't find any sort of news article on this, just a random article from Cleveland that mentions it in the context of only one flight remaining at CLE. I fly Frontier all the time being based out of DEN, hope they make it through.

flightaware showed a shocking FEW frontier planes in the sky yesterday and today

While media coverage of Frontier is virtually non-existent -- and the company itself sees no need to inform the public about its current situation -- it does appear that Frontier is cancelling virtually all its April flights. Not surprising, of course -- you'd pretty much have to be a fool to buy a ticket on Frontier right now, so I assume few are.

https://simpleflying.com/frontier-operations-cut/

If you are holding tickets for a cancelled Frontier flight, disputing the charge with your credit card is probably the only sane thing to do. You could try getting the money back from Frontier, but good luck with that.

Hard to predict what will happen after April -- which will be horrific for the entire US airline industry -- but I still think Frontier is the US airline most likely to fail. But since nobody really knows their finances, it's impossible to know.

Happy to report I did get a credit on my Frontier Credit card of $3,300.00.

Frontier was very prompt with my refund, they refunded the portion that was purchased with vouchers (given due to accepting a schedule change on a previous itinerary) back to vouchers and refunded my CC for the amount paid by card within 2 days of making the request. I was honestly shocked as I thought they would have taken longer.

Did you have to speak to a csr or did you just request a refund through the automated solution? I was debating which option to pick from the automated solution given I purchased with cash + voucher (due to a past cancelled flight).

Glad you got that refund! But how the heck did you spend $3300 on Frontier tickets? If you're spending more than about $50 a flight on Frontier, you've been doing it wrong.

It was Easter week and it was for a family of 5. I bought them all the works...Three kids under 10 I'll give them all the comforts possible. They had the big seats...carry on/and or checked luggage etc etc.

As part of their acceptance of CARES Act funding and the requirement to serve some markets, Frontier is resuming service to some of the airports they had briefly dropped. I have only looked at SRQ - where oddly they now have a "milk run" - 1x daily or less than daily, I don't remember - that comes in from MCO and departs to ORD. Neither destination was previously served nonstop by F9 at SRQ. The previous flights from SRQ to TTN, CLE, CVG and PHL are all gone.

Anyone have an updated systemwide schedule for Frontier?

Ha! Good luck finding a "systemwide" schedule from Frontier. :)

But, yes, the DOT seemed to issue a "mean" ruling that is requiring the low fare airlines to serve all their communities even if there is basically zero demand. I read that Spirit is now having to restart service to 24 destinations! Seems nuts to me, but the gov't is enforcing the letter of the law. Not sure what happens if the route was only being flown 3x/week. Are they still required to operate 3x? Obviously, there's no prohibition of just doing linear milk runs. There's going to be some crazy flight schedules operating during the next month.

Frontier has totally screwed me now for a MCO-GRR flight in September. They totally cancelled my flight number, and put us on a connecting flight via DEN. This is not "significant' per their own policy, even though this flight leave at 10am instead of 4pm.
Chargeback has been initiated.

The DoT policy requires a refund although the length a "significant" delay is not specified. You can also file a complaint with DoT and since Frontier has accepted money from the government the DoT may look at it seriously. You can also "remind" Frontier of the DoT letter that was issued stating the refunds in the original form of payment are required if the airline cancels a flight.

I'm pretty sure a chargeback is going to work in this instance. :)

BTW, what happens when you call Frontier these days? Not a phone call I'd look forward to making (ever), but if you ask for a supervisor, are they willing to help?

Thanks. I did remind them of the DOT letter via a email discussion that I had with them. Oddly enough they stopped responding.
I filed a chargeback with Chase yesterday, in addition to filing a DOT complaint. I do not put faith in government agencies taking action on individual complaints, but it can't hurt.
I'm sure Chase will ultimately find in my favor. They have been great with chargebacks in the past.

This whole "significant" delay is stupid. Not defining this is allowing airlines to walk all over the consumer.

I can see some point in not defining it. If I'm going on a short day trip for a meeting and returning that evening then a 2-3 hour delay is problematic as I may miss my meeting if on the other hand I've got a transcontinental flight a 2 hour delay isn't as significant and there would likely be fewer alternate.

Anyone have any idea if Frontier will ban me for a chargeback?

I'm pretty sure the answer is "no," and I'm also thinking that such conduct would be illegal.

No, it would not be illegal. Many vendors do this, including Amazon and Fedex, But, the reality is that air carriers don't.

As to the broader issue, the length of the change is a red herring. The passenger's flight was cancelled and he was rerouted. The DOT rules from 2011, as made clear in the April 3 Warning Letter, are written in the alternative. Either a cancellation OR a significant change.

The best process is to file both a chargeback and DOT complaint. DOT does not enforce individual consumer complaints, but it does require that the carrier respond. There is no good response other than "we've issued a refund" so, in this situation, it is the way to go.

When filing a chargeback, make sure to include a copy of the e-ticket receipt, the notice of cancellation, the request for a refund, and the denial (or a note that there has been no response). DOT requires that refunds be initiated within 7 days, so hold your chargeback to the 8th day. The more complete and timely your package, the easier and faster the chargeback proces.

Frontier didnt even try to dispute the chargeback. It was found in my favor by default due to lack of response from the merchant.

whoops double post