Charged for Random Seat Assignments at DFW. Cops called me after arguing
Apr 30, 2019, 5:31 pm
#1
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Charged for Random Seat Assignments at DFW. Cops called me after arguing
A few weeks ago I was flying DFW to DEN. I had issues with online check in so I got in line. The man checking in customers I noticed charged for seats. The girl in front of me had to pay about $60 to go to SAN. She didn't care what seats she was given he told her she had to pay or not check in. When I came up same thing. I argued with him and he threatened to call security. So I filmed him. I was of course in no way rude or condescending. Just needed to cover my back. He said if I did not pay for a seat I would not be able to fly to Denver. I handed him my card, he would not give me a receipt not tell me how much the cost was. I was also assigned a middle seat when the seat map showed plenty of isle and windows (Which were given to nonrevs at the gate) Fast forward I was denied boarding at the gate, and police were summoned. Lucky for me DFW PD are reasonable. They believed the agents (the check in man and his superior) were wrong. I also had CS on the phone. At this point all the customers saw me denied and the police which was embarrassing. After some time the cops told the agents that they would advise them to let me fly. The agents tried to get me arrested and deny my flight.
After all was said and done F9 refunded my $36 or so they charged me, and after some work offered me a $100 voucher. After talking to other PAX i found that F9 at DFW has been charging for random seats for some time. The woman next to me told me her brother flew last week and was made to pay for his seat. I am assuming Frontier has stolen Thousands if not tens of thousands of dollars from Pax. I'm considering that this has potential for a class action lawsuit. I'm also thinking to sue for what I was put through. Any advice. F9 has bullied me and will do nothing about it. I was humiliated in front of other PAX and if I did not record the situation I could have been arrested and who knows.
After all was said and done F9 refunded my $36 or so they charged me, and after some work offered me a $100 voucher. After talking to other PAX i found that F9 at DFW has been charging for random seats for some time. The woman next to me told me her brother flew last week and was made to pay for his seat. I am assuming Frontier has stolen Thousands if not tens of thousands of dollars from Pax. I'm considering that this has potential for a class action lawsuit. I'm also thinking to sue for what I was put through. Any advice. F9 has bullied me and will do nothing about it. I was humiliated in front of other PAX and if I did not record the situation I could have been arrested and who knows.
Apr 30, 2019, 6:07 pm
#2
Join Date: Jan 2014
Location: SFO
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Posts: 2,239
A few weeks ago I was flying DFW to DEN. I had issues with online check in so I got in line. The man checking in customers I noticed charged for seats. The girl in front of me had to pay about $60 to go to SAN. She didn't care what seats she was given he told her she had to pay or not check in. When I came up same thing. I argued with him and he threatened to call security. So I filmed him. I was of course in no way rude or condescending. Just needed to cover my back. He said if I did not pay for a seat I would not be able to fly to Denver. I handed him my card, he would not give me a receipt not tell me how much the cost was. I was also assigned a middle seat when the seat map showed plenty of isle and windows (Which were given to nonrevs at the gate) Fast forward I was denied boarding at the gate, and police were summoned. Lucky for me DFW PD are reasonable. They believed the agents (the check in man and his superior) were wrong. I also had CS on the phone. At this point all the customers saw me denied and the police which was embarrassing. After some time the cops told the agents that they would advise them to let me fly. The agents tried to get me arrested and deny my flight.
After all was said and done F9 refunded my $36 or so they charged me, and after some work offered me a $100 voucher. After talking to other PAX i found that F9 at DFW has been charging for random seats for some time. The woman next to me told me her brother flew last week and was made to pay for his seat. I am assuming Frontier has stolen Thousands if not tens of thousands of dollars from Pax. I'm considering that this has potential for a class action lawsuit. I'm also thinking to sue for what I was put through. Any advice. F9 has bullied me and will do nothing about it. I was humiliated in front of other PAX and if I did not record the situation I could have been arrested and who knows.
After all was said and done F9 refunded my $36 or so they charged me, and after some work offered me a $100 voucher. After talking to other PAX i found that F9 at DFW has been charging for random seats for some time. The woman next to me told me her brother flew last week and was made to pay for his seat. I am assuming Frontier has stolen Thousands if not tens of thousands of dollars from Pax. I'm considering that this has potential for a class action lawsuit. I'm also thinking to sue for what I was put through. Any advice. F9 has bullied me and will do nothing about it. I was humiliated in front of other PAX and if I did not record the situation I could have been arrested and who knows.
May 5, 2019, 12:44 am
#3
Join Date: May 2004
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It has also been reported that Frontier has refused to allow people to purchase tickets at the airport, I believe it was LGA which would force passengers to pay the $19 for the convenience of booking online.
May 6, 2019, 8:48 am
#4
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It sounds like the DFW cops had seen this before and knew what the policy was. It's hard to believe the company would be OK with it or let some rogue supervisor continue to do it. Isn't $30 what they usually charge for the first 3 rows or the exit row? If that's all they had left they still shouldn't be charging if it's a random assignment to those because the rest of the plane got filled out.
May 8, 2019, 4:23 pm
#7
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In fact, they are probably get a commission for every seat they sell and don't really care about the rules. Obviously, corporate doesn't really care or they would shut it down immediately. Lesson: Don't patronize shady companies...
May 8, 2019, 8:51 pm
#8
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At the end of the day they are scamming pax for a lot of money. Also in my case tried to have me arrested. Anyone know of good class action lawyer? I think this has potential. What a garbage airline.
May 24, 2019, 10:45 am
#9
Join Date: Feb 2018
Location: Sunny So Cal
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Unlawful detention is a cause for a violation of your freedom and can be a good lawsuit.
I know when I was working security in college, if we stopped someone and they were found not breaking a law, we were subject to a lawsuit for unlawful detention.
In the OP case, if the agent had no legitimate reason to call the police, because he/she was engaging in an illegal extortion act, then you have full recourse against the agent and his employer.
I know when I was working security in college, if we stopped someone and they were found not breaking a law, we were subject to a lawsuit for unlawful detention.
In the OP case, if the agent had no legitimate reason to call the police, because he/she was engaging in an illegal extortion act, then you have full recourse against the agent and his employer.
Jun 10, 2019, 5:14 pm
#11
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Definitely file a DOT complaint. And then call and get someone in their office on the case. Sounds like they have some investigating to do.
Jun 11, 2019, 6:56 am
#14
Join Date: Jan 2008
Posts: 3,638
Have you tried contacting Frontier, outlining your complaint, with dates, confirmation number, and names, if you have any?
https://www.flyfrontier.com/contact-...ts-complaints/
It's possible that they are not aware of what's going on. A questionable action by one of their reps could be costing them future business - something they would not want.
https://www.flyfrontier.com/contact-...ts-complaints/
It's possible that they are not aware of what's going on. A questionable action by one of their reps could be costing them future business - something they would not want.
Jun 15, 2019, 11:14 pm
#15
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Contact Frontier. See what they say/do. Those gate agents are all contract employees through staffing agencies. They can also track how many people were overcharged, etc. through their system. Not that any corporation would ever admit guilt...
What is weird is when I buy my tickets at the airport, the seat is automatically assigned right when I book... (no fee)...
So I guess it is different if you buy via the website? The seat assignment is manual?
Not sure about how the recording of the gate agent helped at all other than to probably escalate the situation... the "charge" would have spoken for itself regarding the agent's activity and conduct.
What is weird is when I buy my tickets at the airport, the seat is automatically assigned right when I book... (no fee)...
So I guess it is different if you buy via the website? The seat assignment is manual?
Not sure about how the recording of the gate agent helped at all other than to probably escalate the situation... the "charge" would have spoken for itself regarding the agent's activity and conduct.