Reimbursement for cancelled flight
Aug 12, 2018, 12:29 pm
#1
Original Poster
Join Date: Aug 2018
Posts: 3
Reimbursement for cancelled flight
Hi all,
Just had a very unpleasant experience with Frontier and was wondering if anyone else dealt with something similar. Got an email at 4am that my flight that day was cancelled (no reason given). The email gave me two options: 1)get a refund and a voucher (by mail); 2)reimburse me up to $400 per passenger if I rebook on another airline. I chose the second option because I absolutely need to be at my destination, and also I still would like to keep my return ticket with Frontier.
The process took me to another webpage - TripEasy, which is somehow related to Frontier, where I booked another flight and charged it to my credit card (why didn't Frontier pay for that up front?). So now Frontier is supposed to somehow get that receipt from them (never asked me any prompts or sent me confirmation emails) and mail me a reimbursement check for $800 in the next 10 business days...but another Frontier page said 14 business days...and a third one said up to 30 days.
Has anyone had this happen, and how long did it take them to mail the check?
Also, because they canceled the flight and I chose to rebook, I assume my return flight with them is still good and not canceled? (No refund has been given on my original booking)
Tried calling them, but I've been on hold for 72 minutes now...
Any advice or help is appreciated!
Just had a very unpleasant experience with Frontier and was wondering if anyone else dealt with something similar. Got an email at 4am that my flight that day was cancelled (no reason given). The email gave me two options: 1)get a refund and a voucher (by mail); 2)reimburse me up to $400 per passenger if I rebook on another airline. I chose the second option because I absolutely need to be at my destination, and also I still would like to keep my return ticket with Frontier.
The process took me to another webpage - TripEasy, which is somehow related to Frontier, where I booked another flight and charged it to my credit card (why didn't Frontier pay for that up front?). So now Frontier is supposed to somehow get that receipt from them (never asked me any prompts or sent me confirmation emails) and mail me a reimbursement check for $800 in the next 10 business days...but another Frontier page said 14 business days...and a third one said up to 30 days.
Has anyone had this happen, and how long did it take them to mail the check?
Also, because they canceled the flight and I chose to rebook, I assume my return flight with them is still good and not canceled? (No refund has been given on my original booking)
Tried calling them, but I've been on hold for 72 minutes now...
Any advice or help is appreciated!
Aug 14, 2018, 3:59 am
#3
Join Date: Dec 2014
Location: SEA, ATL
Programs: Hyatt Globalist -> AA Executive Platinum, BAEC Gold, Spirit Lifetime Somebody
Posts: 131
Aug 14, 2018, 9:33 am
#4
Original Poster
Join Date: Aug 2018
Posts: 3
Finally was able to get through to Customer Service. So they use TripEasy as a third-party company that does the rebooking for them, who then sends the confirmation to Frontier and once they verify it they will mail me a check. Any paper trail or any confirmation number right now - no. How long will it take - despite their webpage saying I will get a check in 10 business days, the customer service rep said it would be a MINIMUM of 30 days and could take up to 90 days. Insanity.
Aug 14, 2018, 1:11 pm
#5
Join Date: May 2006
Posts: 94
The system is a little slow, but it works. I had a canceled Frontier flight PHL-MSY back in June. After twice boarding the plane and twice being told to leave the plane while they investigated the problem, they eventually canceled the flight. They gave us each a letter explaining basically the same 2 options--either full refund plus 2 vouchers totaling $500, or reimbursement up to $400 for making other travel arrangements plus $200 voucher. They never told us to use any specific website and since all flights to New Orleans out of Philly that day were well over $500, I ended up buying a ticket on Spirit to f;y to MSY from BWI and drove to BWI. I sent in all the necessary paperwork to frontier via their website link about 3 1/2 weeks ago and finally just received confirmation to look for my check in the next 4-5 days.
Aug 14, 2018, 2:08 pm
#6
Original Poster
Join Date: Aug 2018
Posts: 3
The system is a little slow, but it works. I had a canceled Frontier flight PHL-MSY back in June. After twice boarding the plane and twice being told to leave the plane while they investigated the problem, they eventually canceled the flight. They gave us each a letter explaining basically the same 2 options--either full refund plus 2 vouchers totaling $500, or reimbursement up to $400 for making other travel arrangements plus $200 voucher. They never told us to use any specific website and since all flights to New Orleans out of Philly that day were well over $500, I ended up buying a ticket on Spirit to f;y to MSY from BWI and drove to BWI. I sent in all the necessary paperwork to frontier via their website link about 3 1/2 weeks ago and finally just received confirmation to look for my check in the next 4-5 days.
Aug 14, 2018, 9:43 pm
#8
Join Date: Aug 2004
Location: MCO
Programs: AA,DL,F9,UA,WN
Posts: 582
This happened to me TTN-MCO a few weeks ago. I used that website to book EWR-MCO flying the next morning and I had a check from Frontier in my hands within 2 weeks. They did not reimburse my New Jersey Transit train ticket to Newark or my hotel bill though.
Aug 26, 2018, 2:16 am
#9
Join Date: May 2004
Location: HYI/AUS/SAT originally TTN/EWR/PHL
Programs: Southwest Rapid Rewards, Jetblue TrueBlue, American Advantage
Posts: 1,190
Did they offer you to take one of their flights out of PHL? Just curious. I've flown them like a dozen times and only one time did my flight get canceled ironically TTN-MCO. They flew an extra trip about 24 hours after the original flight and I got a $200 voucher. But this was back in January 2013 when they weren't flying out of PHL and only had 2 flights a week from Trenton
Nov 6, 2018, 11:23 am
#10
Join Date: Nov 2018
Programs: frontier cancellation
Posts: 2
It’s time for a class action suit
Has anyone actually received a reimbursement check?I think as quiet as it’s kept, this is a good, d fashioned scam. I mean the type where you’ll forget about it while they keep making false promises. Why did they promise to send a check within 14 business days? Why weren’t we contacted early enough to avoid the hassle and traffic of arriving at the gate to learn of cancellation? And check this out- when customers insisted on a reason, we were told, “ because the crew was tired! “
And ease tell me why the information page we received had the wrong dates on it. My flight was October 15. The notice they passed out had Tuesday,October 2.
In fine print on the bottom of the page it reads, “ this letter is only applicable to passengers traveling on flight 1073 PHL- SAT, October 2, 2018,.
Like I said it’s time to sue this con artists
And ease tell me why the information page we received had the wrong dates on it. My flight was October 15. The notice they passed out had Tuesday,October 2.
In fine print on the bottom of the page it reads, “ this letter is only applicable to passengers traveling on flight 1073 PHL- SAT, October 2, 2018,.
Like I said it’s time to sue this con artists
Nov 13, 2018, 5:56 am
#11
Join Date: Sep 2015
Posts: 863
Frontier has been and is very short of pilots. They are selectively cancelling flights. They reached a agreement on a new contract recently which will raise pay substantially and should aide in pilot recruitment if the contract ratifies. The new contract still leaves pay below industry standards so ratification is not a sure thing.
Nov 13, 2018, 7:45 am
#13
Join Date: Jul 2013
Posts: 5,813
Frontier has been and is very short of pilots. They are selectively cancelling flights. They reached a agreement on a new contract recently which will raise pay substantially and should aide in pilot recruitment if the contract ratifies. The new contract still leaves pay below industry standards so ratification is not a sure thing.
Nov 15, 2018, 7:37 am
#14
Join Date: Sep 2015
Posts: 863
Where do you get your information? As far as I can find the Pilots Union has warned about an eventual "meltdown" which Management disputes. According to the latest DoT reports Frontier's cancellation rates are middle of the pack and far from the worst reporting airlines.
https://www.airlinepilotforums.com/f...d-delayed.html
July 2018 is the last month I can find stats for. In July Frontier was performing better than in the fall.
Highest Marketing Carrier Rates of Canceled Flights (ATCR Table 6)
- Frontier Airlines – 3.8 percent
- American Airlines Network – 3.0 percent
- JetBlue Airways – 2.4 percent
Last edited by Jeff767; Nov 15, 2018 at 7:49 am
Nov 15, 2018, 9:16 am
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Those statistics, bad as they are, do not paint the full bad story. Legacy carriers have interline agreements. F9 does not. This means that if your F9 flight is delayed, you may cancel for a refund or wait however many days it may be until there is availability. It is not only the fact that cancellations and delays happen, it is what the operating carrier does about them. In F9's case, it is nothing.