Frontier Announces Miles to expire after 6m inactivity
May 8, 2015, 9:48 am
#31
Join Date: Jul 2013
Posts: 5,813
I just got an Elite Challenge and know when my temporary status expires, normally status expires at the end of the year. I haven't flown yet so I have no miles. The "Expiration:" says N/A, so I guess it is for your miles.
May 9, 2015, 12:58 am
#32
Join Date: Sep 2014
Location: DEN
Programs: UA 1K
Posts: 175
I thought it was just a bug in their website or that it was still under construction, but they still have no mileage history since they removed it with the new site. Is the only way to figure it out when miles actually expire by calling them? They only have a reservations number, no web form contact relevant to this.
Also not sure, was it 6 months from March 7th, or starting March 7th you have needed to use/earn miles within 6 months?
Edit:
It does have this on my profile: "Expiration: NA" I assumed that was for elite status, which I no longer have. If that's suppose to be for mileage expiration I'd be OK with that, well if it worked.
Also not sure, was it 6 months from March 7th, or starting March 7th you have needed to use/earn miles within 6 months?
Edit:
It does have this on my profile: "Expiration: NA" I assumed that was for elite status, which I no longer have. If that's suppose to be for mileage expiration I'd be OK with that, well if it worked.
May 9, 2015, 9:45 am
#33
Join Date: Jul 2013
Posts: 5,813
My profile shows NA as well (it used to show a September expiration date). I took five flights on Frontier in the past few weeks and the total miles earned has not changed. My YTD segments went down by 5 though. And my YTD miles went down by the exact distance I flew. So it looks like they are counting the flights you take, but against you.
May 9, 2015, 7:38 pm
#34
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
My profile shows NA as well (it used to show a September expiration date). I took five flights on Frontier in the past few weeks and the total miles earned has not changed. My YTD segments went down by 5 though. And my YTD miles went down by the exact distance I flew. So it looks like they are counting the flights you take, but against you.
May 30, 2015, 7:48 am
#35
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Did they not make expiration effective 6 months after the start date, but rather retroactive 6 months, announcing it only 2 months in advance? I checked today, and my balance is 0, less than 3 months after the 6 month expiration went into effect. I was going to contact CS., but they make that as difficult as they can.
The transfer wouldn't have netted a lot of points, but this is just a poke in the eye, pushing them further down my airline preference list, approaching Spirit.
Sad, for an airline I once enjoyed.
The transfer wouldn't have netted a lot of points, but this is just a poke in the eye, pushing them further down my airline preference list, approaching Spirit.
Sad, for an airline I once enjoyed.
May 30, 2015, 12:01 pm
#36
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Something changed on my end too. My expiry date was at the end of the year, then two weeks ago I actually flew Frontier and now it's been reset to being 6 months from the flight date 
Jun 11, 2015, 11:40 pm
#37
Ambassador: Alaska Airlines
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,863
This is very confusing. For the longest time, my expiration showed NA. Now it shows 6 months from today, but it seems to extend to 6 months into the future each time I log in (i.e. on 6/7 I logged in and it said 12/7, today I logged in and it said 12/12). Maybe logging in resets the expiration?
Regardless, I found a hopefully easy way to generate occasional activity and keep the account active. 100 bonus to sign up, and then points for spend at many airports in the US: http://thanksagain.com/dfw/
Regardless, I found a hopefully easy way to generate occasional activity and keep the account active. 100 bonus to sign up, and then points for spend at many airports in the US: http://thanksagain.com/dfw/
Jun 12, 2015, 12:00 am
#38
Join Date: Jan 2015
Location: DEN,COS,CYS,APA,KBP
Programs: DL,UA,AA,F9,NK,B6
Posts: 80
This is very confusing. For the longest time, my expiration showed NA. Now it shows 6 months from today, but it seems to extend to 6 months into the future each time I log in (i.e. on 6/7 I logged in and it said 12/7, today I logged in and it said 12/12). Maybe logging in resets the expiration?
Regardless, I found a hopefully easy way to generate occasional activity and keep the account active. 100 bonus to sign up, and then points for spend at many airports in the US: http://thanksagain.com/dfw/
Regardless, I found a hopefully easy way to generate occasional activity and keep the account active. 100 bonus to sign up, and then points for spend at many airports in the US: http://thanksagain.com/dfw/
Jun 13, 2015, 8:32 am
#39
Join Date: Mar 2010
Location: Seattle, WA
Posts: 28
Managed to redeem my last 20000 miles for a one-way classic plus ticket (SEA-OMA) but the website was fighting me every step of the way.
Seems it has trouble when you're trying to use the miles from your account to book a flight for someone else. There's a confusing option under contact details that says "I am the passenger" which you're (presumably) supposed to uncheck in this scenario, yet when you do, it blocks the reservation. Also it asks for the FF mileage number but it isn't clarified whether it's the account redeeming the miles, or the account of the traveller (she had her own).
Anyway my impression is the new website looks pretty but still has got issues with redemptions. Good luck, I hope everyone is able to book their FF travel via the website and not have to interact with the call center and pay the extra fee for that...
Seems it has trouble when you're trying to use the miles from your account to book a flight for someone else. There's a confusing option under contact details that says "I am the passenger" which you're (presumably) supposed to uncheck in this scenario, yet when you do, it blocks the reservation. Also it asks for the FF mileage number but it isn't clarified whether it's the account redeeming the miles, or the account of the traveller (she had her own).
Anyway my impression is the new website looks pretty but still has got issues with redemptions. Good luck, I hope everyone is able to book their FF travel via the website and not have to interact with the call center and pay the extra fee for that...
Jun 13, 2015, 1:50 pm
#40
Join Date: Jul 2013
Posts: 5,813
They do seem to be fixing things a little a time, a couple of the initial issues I've had have been fixed, but I haven't done a comprehensive look.
Last edited by rsteinmetz70112; Jun 14, 2015 at 5:26 pm
Jun 14, 2015, 2:56 pm
#41
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA Platinum, AS, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG Platinum
Posts: 4,707
This is very confusing. For the longest time, my expiration showed NA. Now it shows 6 months from today, but it seems to extend to 6 months into the future each time I log in (i.e. on 6/7 I logged in and it said 12/7, today I logged in and it said 12/12). Maybe logging in resets the expiration?
Jun 15, 2015, 12:25 pm
#42
Join Date: Sep 2014
Location: DEN
Programs: UA 1K
Posts: 175
Now seeing the same thing for both my and Mrs. MileKing's account. Even though expiration is now showing as 12/14, I'm very fearful that September 7 will arrive (6 months after the March 7 date when the new expiration rules went into effect) and the miles will vanish. Will probably convert to Priority Club points or something else before September to avoid unpleasant surprises. The exchange rate through Points.com is very poor but better than nothing.
So it may be that the extension isn't being triggered by logging in but rather by the fact that you have an upcoming flight.
Jun 15, 2015, 4:54 pm
#45
Join Date: Sep 2014
Location: DEN
Programs: UA 1K
Posts: 175
There doesn't seem to be a way to do that right now. The total balance appears to be clickable but a click currently does nothing. And trips listed under Past Trips have a "+" that also does nothing. Perhaps one or both of those were intended to provide information about mileage accrual but weren't completed as planned.