Website Woes
Jun 27, 2014 | 10:20 am
#1
Original Poster
Join Date: Nov 2009
Location: America's Dairyland
Programs: Midwest Miles, Early Returns
Posts: 156
Website Woes
For 3 days now I've been trying to book a one way and keep geeting the message "We could not book your itinerary at this time. No payment has been taken. Either attempt purchase again or start a new search.". I tried 2 different computers. I know a could call in but don't have 45 minutes to wait on hold! Any suggestions? I was properly logged in, etc. Tried c.c. number several times, double checked everything. Thank you for any advice.
Jun 27, 2014 | 5:48 pm
#2
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
Have you tried booking through Orbitz or a similar website?
Jun 28, 2014 | 9:23 am
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
You tried two different computers, but did you try:
1. Two different browser types (IE vs Firefox vs Chrome, etc), in case it's a problem with a specific browser type?
2. A "Private" browser window (which doesn't mix cookies with any other windows), in case it's a cookie problem?
Also, your at home base or are you on the road?
1. Two different browser types (IE vs Firefox vs Chrome, etc), in case it's a problem with a specific browser type?
2. A "Private" browser window (which doesn't mix cookies with any other windows), in case it's a cookie problem?
Also, your at home base or are you on the road?
Jun 28, 2014 | 10:00 am
#5
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
Jun 28, 2014 | 10:36 am
#6
Original Poster
Join Date: Nov 2009
Location: America's Dairyland
Programs: Midwest Miles, Early Returns
Posts: 156
Thank you for the advice! I know from reading FT to purchase my ticket from flyfrontier.com or there's all sorts of trouble!
I changed my plans and booked a r/t through the website with no issues. I was just curious as I rarely book one-ways and wondered if anyone else had trouble.
Thank you again...
I changed my plans and booked a r/t through the website with no issues. I was just curious as I rarely book one-ways and wondered if anyone else had trouble.
Thank you again...
Jul 6, 2014 | 3:01 pm
#8
Join Date: Aug 2010
Posts: 71
I had an identical experience to the OP's last week whilst trying to book one-way MCO-PHX. Sat on hold for 36 minutes waiting for a CSR at their call center; once reached, booked without any issues or delay, and at the website fare. The CSR was good enough to waive the $10 call fee (though she did neglect to include the $25 fee for a carry-on; I ended up having to pay that at check-in). Why the problem occurred, I have no idea; there does seem to be a problem with their website when one is trying to book a one-way, though.