Had a longer delay yesterday and quite some people missed their connection. Plane had to go back to the gate to refuel before takeoff because of a huge detour. A 1000 miles flight turned into probably more then 1500. We went straight over Dallas, TX and then came back up. Can't really blame F9 for it and Denver was my final destination so not a real problem. Never received any of those emails before though so nice that they at least acknowledge the problem. Not sure what customer care is supposed to do though when I call them. Maybe give me some miles

Here is the email:


As you know, Frontier flight F9 235 from Nashville to Denver on June 14 was required to return to the gate for refueling as a result of excessive Air Traffic Control delays.

We are very sorry for the inconvenience the delay caused, especially for our passengers who missed scheduled connecting flights from Denver.

Please know we take great care to operate a safe and on-time airline.

If you would like to speak to a member of our Customer Care Team, please call us at (877) 245-3009.

We appreciate your loyalty and hope to have the privilege of serving you onboard future Frontier Airlines flights under more pleasant circumstances.

Sincerely,

xxx
Customer Relations Manager
Frontier Airlines Customer Care Team