New Overhead policy?
Sep 12, 2011 | 8:47 pm
#16
Join Date: Sep 2010
Programs: F9 Summit, UA Mileage Plus, PC Platinum Ambassador
Posts: 19
same problem (and no one even ended up sitting in row 1)
I had the same situation a couple of weeks ago on a flight from MKE to DCA.
I boarded right at the beginning and as soon as I hoisted my bag into the overhead above row 2, the FA asked me to move it back 2 rows so the people in the first row could use the space above my row. I complied, but I did ask her if she knew if anyone was actually sitting in the first row as when I checked in the first four rows were nearly empty. While I said this to her politely, I was annoyed. For me, the main benefit with flying Frontier (as Ascent member) is that I get to board first, usually get to sit in the front of the plane, and there is always room in the overhead for my rollaboard.
Sure enough, no one was in the first row and there were only about 6 or 7 people in all of the stretch seats. When your bag is behind you, you either have to wait until everyone gets off the plane which defeats the whole purpose of sitting in the front or rudely swim against the tide of people to go back and get your bag.
While I understand the need to put the personal belongings in the overhead for row 1 people, don't the people in rows 1 to 4 board first? Also, it is only the smaller bag that would normally go under the seat that they need to save space; for the rollaboards they should get no special reserved space as no one else does. Is there really a problem where the overheads fill up before the people in row 1 get on? I know that I have sat in row 1 and this has never been an issue for me. If this is really an issue, perhaps Frontier could start asking the people in row 1 to board first. You could call for the elites and people in row 1 and there should be no issue ... and then the FAs wouldn't even have to ask, thus avoiding annoying the people in the front who are probably elites or people who paid more for their tickets by buying Classic Plus fares.
Anyway, I now know to choose row 4 over row 2 and just avoid the whole issue.
I boarded right at the beginning and as soon as I hoisted my bag into the overhead above row 2, the FA asked me to move it back 2 rows so the people in the first row could use the space above my row. I complied, but I did ask her if she knew if anyone was actually sitting in the first row as when I checked in the first four rows were nearly empty. While I said this to her politely, I was annoyed. For me, the main benefit with flying Frontier (as Ascent member) is that I get to board first, usually get to sit in the front of the plane, and there is always room in the overhead for my rollaboard.
Sure enough, no one was in the first row and there were only about 6 or 7 people in all of the stretch seats. When your bag is behind you, you either have to wait until everyone gets off the plane which defeats the whole purpose of sitting in the front or rudely swim against the tide of people to go back and get your bag.
While I understand the need to put the personal belongings in the overhead for row 1 people, don't the people in rows 1 to 4 board first? Also, it is only the smaller bag that would normally go under the seat that they need to save space; for the rollaboards they should get no special reserved space as no one else does. Is there really a problem where the overheads fill up before the people in row 1 get on? I know that I have sat in row 1 and this has never been an issue for me. If this is really an issue, perhaps Frontier could start asking the people in row 1 to board first. You could call for the elites and people in row 1 and there should be no issue ... and then the FAs wouldn't even have to ask, thus avoiding annoying the people in the front who are probably elites or people who paid more for their tickets by buying Classic Plus fares.
Anyway, I now know to choose row 4 over row 2 and just avoid the whole issue.
Sep 12, 2011 | 9:06 pm
#17
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
Sep 24, 2011 | 1:06 pm
#18
Join Date: Jan 2000
Location: Nashua, NH USA
Programs: Seashore Trolley Museum "flight attendant"
Posts: 2,015
Who has tried swimming (slithering) upstream on the seat backs (as opposed to in the aisle).
And why can't those coming forward give you isolated times of just 1.0 second to let you swim upstream in the aisle one row at a time instead of instantly coming forward to fill all available space? They can make up for the lost time very easily because after granting you that second the space further up front will be even more empty. Unless they really specifically want to gloat that you will be last off the plane having booked a seat in the first 5 rows.
And why can't those coming forward give you isolated times of just 1.0 second to let you swim upstream in the aisle one row at a time instead of instantly coming forward to fill all available space? They can make up for the lost time very easily because after granting you that second the space further up front will be even more empty. Unless they really specifically want to gloat that you will be last off the plane having booked a seat in the first 5 rows.
Sep 25, 2011 | 12:41 pm
#19
Join Date: May 2005
Posts: 60
LGA-MKE diverted due to failure in hydraulics
On the way to a 5PM appointment in MKE flight was diverted as main hydraulics failed shortly after take off. Anyone had similar experience? What can I expect from Frontier? No status on F9 but gold on AA and CO, was an A319 and I was scheduled to return to LGA the next day.
Thanks!
Thanks!
Sep 25, 2011 | 3:30 pm
#20
Join Date: May 2005
Programs: UA
Posts: 1,776
On the way to a 5PM appointment in MKE flight was diverted as main hydraulics failed shortly after take off. Anyone had similar experience? What can I expect from Frontier? No status on F9 but gold on AA and CO, was an A319 and I was scheduled to return to LGA the next day.
Thanks!
Thanks!
http://www.frontierairlines.com/fron...-commitment.do
We're truly sorry if a delayed or cancelled flight has interrupted your schedule on your day of travel. If your delay is more than two hours and considered a controllable situation either before the flight departs or enroute, we'll compensate you as follows:
If your flight is delayed for 2:00 -3:59 hours after scheduled departure time, please accept our apologies and a $50 electronic certificate good for future travel on Frontier Airlines
For delays of 4:00-5:59 hours after scheduled departure time, please accept our apologies and a $100 electronic certificate good for future travel on Frontier Airlines along with a meal voucher.
In the rare case your flight is delayed for six hours or longer after scheduled departure time, please accept our apologies and a $200 electronic certificate good for future travel on Frontier Airlines along with a meal voucher.
Sep 28, 2011 | 11:31 am
#21
Original Poster
Join Date: Dec 2010
Location: DEN
Programs: Delta Silver
Posts: 116
Here's an Update from round two of my customer service query regarding the Overhead policy for the first few rows. After the vague response I received the first time, I asked them to respond to these specific questions:
Here is the response I received, which (sort of) seems to settle the issue:
1) If I book a seat in Row 1 on a typical Airbus flight and priority board, will there be an assigned space for my carry-on?
2) If I book a seat in Rows 2 or 3 on a typical Airbus flight and priority board, will there be any prohibited overhead space for my carry-on, including and especially the bins over my row?
3) If I want to book Stretch seating on a typical Airbus flight and priority board and want my carry-on to be stowed above my row, am I now being required to choose Row 4, and to try to make sure that I board before passengers in Rows 2 and 3 who will be trying to put their carry-ons in the bins above my row?
2) If I book a seat in Rows 2 or 3 on a typical Airbus flight and priority board, will there be any prohibited overhead space for my carry-on, including and especially the bins over my row?
3) If I want to book Stretch seating on a typical Airbus flight and priority board and want my carry-on to be stowed above my row, am I now being required to choose Row 4, and to try to make sure that I board before passengers in Rows 2 and 3 who will be trying to put their carry-ons in the bins above my row?
1) No.
2) No, unless otherwise indicated by the flight crew.
3) No.
Typically, we do our best to ensure carry-on baggage is stowed in a manner that utilizes the space onboard each flight in the most efficient way possible. Therefore, overhead space in the first row is usually designated for use by those guests seated in Row 1, overhead compartment space above Row 2 is for those guests in Row 2, and so on. If there is no space in the overhead above your seat, you may need to place your bag wherever there is empty space further back.
However, overhead space in the first row can be used as back up storage for emergency flight items (e.g. first aid kits). There are also times when overhead storage space is non-functional and we have to ask guests not to place their bags there for safety purposes. Guests with disabilities must be accommodated in the first row, and there are times where they have more items requiring stowage inflight than can be accommodated in the overhead space immediately above their seat. Instances where we have to require guests not to use the overhead space above their seat are uncommon, but they can and do happen.
Ultimately, your experience is not a matter of policy. There is no policy requiring passengers in Row 1 to place their bags only in the overhead space above Row 1 nor is there a policy limiting where guests can stow their bags onboard at all. We simply do our best to make sure that passengers have effectively filled the space above their seats and under the seat in front of them before storing items in the overhead compartments behind them.
Mr. [], when our flight crews ask guests to do something, there is a valid purpose behind it. We would hope our guests trust us to make decisions that are in everyone's best interests. However, if you cannot accept our crew's requests in good faith, you are always welcome to ask our staff for an explanation. We only ask our guests to be considerate of other passengers, conscious of the boarding flow, and remember that, in the end, all crew member instructions must be followed.
In closing, let me reassure you once more that we are committed to providing our customers with the best possible flight experience. We appreciate your bringing this incident to our attention, and we hope to have the opportunity to serve you again onboard a future flight.
2) No, unless otherwise indicated by the flight crew.
3) No.
Typically, we do our best to ensure carry-on baggage is stowed in a manner that utilizes the space onboard each flight in the most efficient way possible. Therefore, overhead space in the first row is usually designated for use by those guests seated in Row 1, overhead compartment space above Row 2 is for those guests in Row 2, and so on. If there is no space in the overhead above your seat, you may need to place your bag wherever there is empty space further back.
However, overhead space in the first row can be used as back up storage for emergency flight items (e.g. first aid kits). There are also times when overhead storage space is non-functional and we have to ask guests not to place their bags there for safety purposes. Guests with disabilities must be accommodated in the first row, and there are times where they have more items requiring stowage inflight than can be accommodated in the overhead space immediately above their seat. Instances where we have to require guests not to use the overhead space above their seat are uncommon, but they can and do happen.
Ultimately, your experience is not a matter of policy. There is no policy requiring passengers in Row 1 to place their bags only in the overhead space above Row 1 nor is there a policy limiting where guests can stow their bags onboard at all. We simply do our best to make sure that passengers have effectively filled the space above their seats and under the seat in front of them before storing items in the overhead compartments behind them.
Mr. [], when our flight crews ask guests to do something, there is a valid purpose behind it. We would hope our guests trust us to make decisions that are in everyone's best interests. However, if you cannot accept our crew's requests in good faith, you are always welcome to ask our staff for an explanation. We only ask our guests to be considerate of other passengers, conscious of the boarding flow, and remember that, in the end, all crew member instructions must be followed.
In closing, let me reassure you once more that we are committed to providing our customers with the best possible flight experience. We appreciate your bringing this incident to our attention, and we hope to have the opportunity to serve you again onboard a future flight.
Sep 28, 2011 | 12:43 pm
#22
Join Date: Jan 2008
Posts: 3,638