3 Minute Hold Time... Unreal!
Jul 26, 2011, 10:08 pm
#1
Original Poster
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
3 Minute Hold Time... Unreal!
RSVP... this one's for you. Love you man! 
Called the Ascent line tonight at 9:55 MDT and since they were closed, the automated system transfered my to the general line where my hold time was announced to be 56 minutes. I let out a loud Ugh!
The dog wakes up, lifts his head to look at me, and although he didn't bark, his eyes were clearly communicating, "shut up dude".
To my shock
, my call was answered at 9:58p and my request was serviced in less than 1 minute. I call that pretty remarkable.
There's no doubt that people have experienced and continue to experience excessive telephone wait times, but I must say, I feel like I lucked out tonight. Now, when is that next Powerball drawing?
Called the Ascent line tonight at 9:55 MDT and since they were closed, the automated system transfered my to the general line where my hold time was announced to be 56 minutes. I let out a loud Ugh!
The dog wakes up, lifts his head to look at me, and although he didn't bark, his eyes were clearly communicating, "shut up dude".To my shock
, my call was answered at 9:58p and my request was serviced in less than 1 minute. I call that pretty remarkable.There's no doubt that people have experienced and continue to experience excessive telephone wait times, but I must say, I feel like I lucked out tonight. Now, when is that next Powerball drawing?
Sep 26, 2011, 1:20 pm
#5
Join Date: Jun 2008
Location: MKE
Posts: 2,161
Things seem to be improving. I normally would wait until weekend mornings for litte or no wait.
Lately, threee to five minutes has been the norm most times of day.
The Excessive call volume message seems to have temporarily disappeared. Keep your fingers crossed.
Lately, threee to five minutes has been the norm most times of day.
The Excessive call volume message seems to have temporarily disappeared. Keep your fingers crossed.