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Web Site Down?
I've been trying to logon to check some flights from TUS-CAK and can't get any access to the web site. Anyone aware or know what is happening???
Thanks GVretiredguy |
I can see it!
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I'm really serious about this. I enter TUS-CAK 9/12 - 9/15 and all I ever get is the infamous screen Internet Explorer cannot display web page. Hour after hour, even using different dates.
Anyone have any ideas ?????? Thanks GVretiredguy |
Originally Posted by GVretiredguy
(Post 16603983)
I'm really serious about this. I enter TUS-CAK 9/12 - 9/15 and all I ever get is the infamous screen Internet Explorer cannot display web page. Hour after hour, even using different dates.
Anyone have any ideas ?????? It seems to be a problem for that specific city-pair. I get the "Firefox is unable to connect" message, too. What I could do is look at flights for TUS-DEN & then DEN-CAK, for your dates. (There were two connections going to CAK and one connection coming back) You might try doing that if you're just wanting to know what times are available and then maybe you could make the actual reservation (and find out the fare) by phone. |
I've had some issues with the schedule lately as well:
http://www.flyertalk.com/forum/front...m-aus-las.html |
Originally Posted by MikeFromMKE
(Post 16605520)
I've had some issues with the schedule lately as well:
http://www.flyertalk.com/forum/front...m-aus-las.html When I use the timetable it appears that there is no return trip possible. Possibly the reason why the flight you're searching for isn't working. http://www.frontierairlines.com/fron...c-timetable.do |
Originally Posted by LoneStarMike
(Post 16604556)
So to clarify - you can actually get to the website. (You'd have to be on the website to be able to search for flights with your dates and city-pair) You're just not getting the search results page to show up.
It seems to be a problem for that specific city-pair. I get the "Firefox is unable to connect" message, too. What I could do is look at flights for TUS-DEN & then DEN-CAK, for your dates. (There were two connections going to CAK and one connection coming back) You might try doing that if you're just wanting to know what times are available and then maybe you could make the actual reservation (and find out the fare) by phone. I do appreciate your efforts to isolate the problem. Looks like it is back in operation. GVretiredguy |
Toniight's message on all searches:
The fare you were searching for is either no longer valid or the fare availability has changed. Please click Start Over to try your search again. |
I can't log on to the site at all from any browser this morning
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Originally Posted by JeffCO
(Post 16657273)
I can't log on to the site at all from any browser this morning
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Originally Posted by JeffCO
(Post 16657273)
I can't log on to the site at all from any browser this morning
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Problems with website this morning.
One message is displayed, when trying to view a flight's seat map. Seating for your selected flight is available at departure. The other error message states: We are sorry, but the server is unavailable. Please try again. booking..frontierairlines...com/.InternetBooking/.en/.error_500..html |
They have been having problems processing payments for the last week. A phone call is required to complete the transaction. CSR informed me they are well aware of the problem.
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Some customers are experiencing problems with OLCI.
The new website cannot come too soon. |
Just tweeted by @flyfrontier:
Currently our online check-in is down. We apologize for the inconvenience and are working on restoring it as soon as possible. |
deleted
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Major problems again.
We are experiencing issues with flight search functionality on our website and are working on fix now. We apologize for the inconvenience |
Yeah, there's nothing like getting notice of a sale and then being completely unable to access the site to book anything to fill a customer with good feelings.
So given that we're well past their deliver by date on the new website I'm going to have to assume that most of Frontier's web programmers were also damaged by hail over the past few weeks. |
All of these continual issues with the website are really quite embarassing if you ask me. They just don't reflect well on the organization. They need to get their technical act together sooner rather than later.
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Originally Posted by Stumblefoot
(Post 16795271)
All of these continual issues with the website are really quite embarassing if you ask me. They just don't reflect well on the organization. They need to get their technical act together sooner rather than later.
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Booked a ticket on Saturday-still not showing in my list of reservations under My Account. Doesn't come up when I click on 'view itinerary'. Good thing I printed a hard-copy when I had the chance; that appears to be the only proof of the reservation @ this point!
Sent an e-mail to the F9 twitter account on Saturday, as mentioned previously up-thread about unavailability of receipts for previous purchases. No response. Are we sure F9 is even still in business??? Better yet, how are they still in business if this is how they run their business??? I mean, I know airlines view us paying pax w/nothing short of contempt most days, but F9 appears to be taking this to a whole new level :td: |
Originally Posted by txrus
(Post 16796637)
Booked a ticket on Saturday-still not showing in my list of reservations under My Account. Doesn't come up when I click on 'view itinerary'. Good thing I printed a hard-copy when I had the chance; that appears to be the only proof of the reservation @ this point!
In case you are not familiar with My Bookings, the link can be found by following a few steps.
This page should display your reservations, and you can click to view details. Sorry if you already tried this and it does not work; it's always worked for me. I found it one day, by accident. Not everyone is aware that the My Bookings link even exists. Your reservations should also be accessible thru https://booking.frontierairlines.com...ationSearch.do. |
Originally Posted by mke9499
(Post 16797059)
I do not see my reservations under My Account either. Have you tried to use the My Bookings link? That is the one sure way that I can view and print my itinerary/receipt.
In case you are not familiar with My Bookings, the link can be found by following a few steps.
This page should display your reservations, and you can click to view details. Sorry if you already tried this and it does not work; it's always worked for me. I found it one day, by accident. Not everyone is aware that the My Bookings link even exists. Your reservations should also be accessible thru https://booking.frontierairlines.com...ationSearch.do. What I find most interesting is that the ticket I booked on Saturday that is absolutely no where to be found is part of a split ticket & does appear, complete w/F9's PNR, when I pull up the reservations on UA & AA's sites. I plan to have a very long conversation w/my client about why my Oct trip, & forward, will not be on F9 :td: :td: :td: |
"Technology Problems - MasterCard"
Originally Posted by RSVP
(Post 16710463)
They have been having problems processing payments for the last week. A phone call is required to complete the transaction. CSR informed me they are well aware of the problem.
We are currently experiencing technology problems that are preventing us from receiving approvals for some MasterCard credit cards when they are used as a form of payment on our website. We are working with MasterCard to resolve this problem and hope to have it fixed soon. In the meantime, if you receive an error, please consider using another form of payment for faster service on our website. You may also call our Reservations Center at 800-432-1FLY (1359) for assistance with ticketing using a MasterCard. This MasterCard issue is causing high call volumes, so please be prepared for an extended hold if you decide to call. We appreciate your business and look forward to seeing you soon on a Frontier flight! |
F9's IT infrastructure does seem to be its weakest link right now. At this point I wonder of they'd be better off outsourcing a solution for their website.
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Originally Posted by SilverShrimp0
(Post 16807943)
F9's IT infrastructure does seem to be its weakest link right now. At this point I wonder of they'd be better off outsourcing a solution for their website.
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Originally Posted by mke9499
(Post 16807863)
Posted on F9 website today.
We are currently experiencing technology problems that are preventing us from receiving approvals for some MasterCard credit cards when they are used as a form of payment on our website. We are working with MasterCard to resolve this problem and hope to have it fixed soon. In the meantime, if you receive an error, please consider using another form of payment for faster service on our website. You may also call our Reservations Center at 800-432-1FLY (1359) for assistance with ticketing using a MasterCard. This MasterCard issue is causing high call volumes, so please be prepared for an extended hold if you decide to call. We appreciate your business and look forward to seeing you soon on a Frontier flight! y: |
Originally Posted by RSVP
(Post 16810191)
The extended hold times existed months before the credit card processing problems began.
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Frontier is advising some that Travelocity and Priceline can book Frontier flights, if there are problems using the F9 site.
The new Frontier website cannot come any too soon. |
Originally Posted by mke9499
(Post 16857465)
Frontier is advising some that Travelocity and Priceline can book Frontier flights, if there are problems using the F9 site.
Not much help if you are looking for Classic, Classic Plus, or an upgrade to STRETCH. |
The website's booking engine is due to be down overnight, starting at midnight CDT till 5:00am Friday morning, for "maintenance."
Why have they not posted a notice on the homepage to make customers aware of the down time? |
Originally Posted by mke9499
(Post 16862334)
The website's booking engine is due to be down overnight, starting at midnight CDT till 5:00am Friday morning, for "maintenance."
Why have they not posted a notice on the homepage to make customers aware of the down time? Website is worthless on a CPU but if you access it via mobile, it works fine. Just booked a ticket. |
Originally Posted by mke9499
(Post 16862334)
Why have they not posted a notice on the homepage to make customers aware of the down time?
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Problems again, today.
Search engine just times out, no matter the browser. The web address you entered could not be found[more information]You were trying to go to https://booking.frontierairlines.com...rrorForward.do The error could be the result of a variety of things, from typing errors in the web address to DNS issues with the requested web address. |
I've been noticing intermittent problems throughout the week.
With the Frontier website, that has been par for the course lately. |
Originally Posted by RSVP
(Post 17083581)
I've been noticing intermittent problems throughout the week.
With the Frontier website, that has been par for the course lately. |
Originally Posted by 8C4IOW
(Post 17083868)
Management wants customers to book from the website but the website doesn't work so customers book from Expedia or the like, which cost the company more. Wouldn't it be cheaper to redo the whole website? They inherited the Midwest site which had more capabilities why didn't they use the services of the that site?
Changing to a new website platform is a huge project, and while I hope it is in the works, I don't want them to make it worse by cramming something in. |
Well, I just got a check-in email from Frontier, dated today at 2:21 PM...
...for a flight which I took yesterday at 3:15 PM. So, yeah, I'd say Frontier has some work to do on their website and with IT in general. |
Flight search capabilty not working again this morning.
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Originally Posted by DenverBrian
(Post 17092375)
Well, I just got a check-in email from Frontier, dated today at 2:21 PM...
...for a flight which I took yesterday at 3:15 PM. So, yeah, I'd say Frontier has some work to do on their website and with IT in general. ...and now it's Wednesday, I haven't heard a response, and I have no check-in e-mail for my flight this evening. No doubt I'll get the check-in e-mail...tomorrow. |
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