FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Frontier Airlines | Frontier Miles Program (https://www.flyertalk.com/forum/frontier-airlines-frontier-miles-program-668/)
-   -   Web Site Down? (https://www.flyertalk.com/forum/frontier-airlines-frontier-miles-program/1228782-web-site-down.html)

MostlyAir Sep 14, 2011 2:50 pm


Originally Posted by DenverBrian (Post 17109475)
Interestingly, I got a PM from MostlyAir on Sunday inquiring about this Frontier faux pas and promising to look into it...

...and now it's Wednesday, I haven't heard a response, and I have no check-in e-mail for my flight this evening. No doubt I'll get the check-in e-mail...tomorrow.

I initially looked at the sender name and actual send time and when I didn't see anything fishy there I moved it to the email people. Sorry I didn't follow up. It may take time to find the source of the problem so don't hold your breathe. ;)

The problem may be that your email provider didn't release the email to you until the next day, which is one usual culprit. I use to work for the email team, but now I'm in planning. I'll let you know when I hear something. In the mean time let us know if you receive the other email late, forward it onto me again and we'll add it to the ticket.

Wisconsin Sep 14, 2011 3:21 pm

I've had the check-in e-mails arriving several hours after departure as well...

DenverBrian Sep 15, 2011 8:04 am


Originally Posted by MostlyAir (Post 17109834)
I initially looked at the sender name and actual send time and when I didn't see anything fishy there I moved it to the email people. Sorry I didn't follow up. It may take time to find the source of the problem so don't hold your breathe. ;)

The problem may be that your email provider didn't release the email to you until the next day, which is one usual culprit. I use to work for the email team, but now I'm in planning. I'll let you know when I hear something. In the mean time let us know if you receive the other email late, forward it onto me again and we'll add it to the ticket.

Haven't received the other email yet. My provider does have a quarantine area for suspicious emails, but nothing from Frontier has ever appeared there. It does appear odd that F9 would be the only airline that can't get an email through - no problems with UA, DL, AA or US - so that would indicate to me a problem originating with F9.

DenverBrian Sep 16, 2011 4:30 pm


Originally Posted by DenverBrian (Post 17113648)
Haven't received the other email yet. My provider does have a quarantine area for suspicious emails, but nothing from Frontier has ever appeared there. It does appear odd that F9 would be the only airline that can't get an email through - no problems with UA, DL, AA or US - so that would indicate to me a problem originating with F9.

MostlyAir confirmed today that it's a problem with check-in emails not getting sent to the email provider in a timely manner, and it's affecting more pax than just me. He's a great example of customer service in a world where it's vanishing all too quickly.

mke9499 Sep 19, 2011 2:08 pm

Customers are complaining about the website's search engine timing out, but it's obvious that the problem occurs when searching for an itinerary where at least one of the segments involves a discontinued route/market. Since many of the soon-to-be discontinued routes and markets are still viable for at least another month, it's probably a challenge.

They need to program the system so that instead of it searching endlessly and timing out, a message pops up that there is no service available for the XXX-XXX part of the itinerary, for the dates being searched.

JosieJosie02 Feb 22, 2015 12:02 pm

Seems an old error is happening again.
 
Seems an old error is happening again.

Wrote Frontier Airlines and they are denying any issues and blaming the customers.

The fare you were searching for is either no longer valid or the fare availability has changed. Please click Start Over to try your search again.

JosieJosie02 Feb 22, 2015 7:48 pm

Trouble booking to AZ
 
Can't book any flights for any times to AZ

The fare you were searching for is either no longer valid or the fare availability has changed. Please click Start Over to try your search again.


All times are GMT -6. The time now is 1:41 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.