Same happened to me on a ticket purchased 5/20 for travel 5/22. We'll see what happens on the return leg.

Just got off the DEN -ATL flight and didn't get the comp pre-packaged snack even though I purchased my CP ticket on 5/3. Asked the FA why and she said CP tix purchased after 5/20 don't get it. I didn't have my confirmation showing 5/3 to prove date of purchase and didn't want to put up a stink over a $3 bag of gummi bears but heads up to all who purchased before the cutoff.

When do the bonus miles and EQM credit post for Classic Plus? I have a flight earlier this week that has posted to my account without the bonus.

My Classic Plus ticket AUS-DEN got me:

--DirectTV...which was out of order on my flight.

--Stretch seating...except the only seat available was bulkhead seat 1C, which is hardly "stretch" seating.

Classic Plus: Such a bargain! :rolleyes:

Same here. I flew on a Classic+ ticket seven days ago. The base miles have posted but no bonus or EQM.

Refund - how long does it take?
 

I had to cancel a CP ticket one month ago. Upon cancellation, I immediately received an email confirmation, which included the amount to be refunded and the CC information to which it will be refunded. All the information in the email was correct.

However, one month later, I have not received any refund ... How long does it take normally?

I canceled a CP ticket several months ago. The refund posted to my account in a matter of days.

Just as an update: I was on the phone with their refund department which firstly stated that the refundnwas processed on XX October. After insisting that I didn't get anything, they went back to their credit card department, which said that the refund had bounced despite correct card details and will now be processed manually. They said that it usually takes 7 to 10 days for the cc company to process a manual refund.

Update: The manual refund worked and the money arrived on my card account within 3 days.