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Old Nov 30, 2010 | 5:46 pm
  #1  
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WARM Cookies!

What in the devil is going on here?

Frontier serves my wife and daughter warm cookies on their DEN-STL flight for the Thanksgiving holiday. Where was I? Driving of course. Long story.

When did they start serving warm cookies on the A319's? I have yet to have a warm cookie.
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Old Nov 30, 2010 | 5:48 pm
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They probably trained the F/A's how to use the ovens...
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Old Nov 30, 2010 | 8:05 pm
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I had warm cookies on MKE - LAS last year on an A319.
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Old Nov 30, 2010 | 9:06 pm
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If you visit the Midwest Lounge at MKE, you can get as many warm cookies as you want ;-)
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Old Dec 1, 2010 | 8:36 am
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I received warm cookies on a A319 MKE-SAN flight this past July.
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Old Dec 1, 2010 | 10:50 am
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My 319, LAX-MKE in April had warm cookies.
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Old Dec 1, 2010 | 11:46 am
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So, is this something that the combined company is going to keep long-term? At least it's something different (and yummy!).
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Old Dec 1, 2010 | 12:13 pm
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Originally Posted by gsupstate
So, is this something that the combined company is going to keep long-term? At least it's something different (and yummy!).
Bryan Bedford has said the cookie will stay and will be offered network wide. I don't know about long term though. Companies reserve the right to stop any offer at any time for any reason.
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Old Dec 1, 2010 | 4:11 pm
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Glad to hear that on at least some Airbus DEN-hub flights the cookies are warm. All the Airbus-operated flights out of the legacy YX system I've been on have had warm cookies, but I'm less certain about flights out of DEN.

I really reject the arguement that I've heard here and there that some F/A refuse to serve the cookies, or refuse to heat them because that's too much bother or they can't do it without burning themselves. I'm hopeful those sorts of comments are overblown or perhaps even baseless anecdotal accusations that take a life of their own on the web.

Everybody has good and bad days. And I'm not saying that conducting inflght service is a breeze nor a pleasure, but when that's a key component of your job, you should not be allowed to simply decide not to do it. I've had a few crews on nearly-full A319 do a "15" on a scale of 1-10 for inflight service. Issues of catering, equipment and excessive turbulence aside, I'd like the crews to at least muster a 6 or 7 flight after flight.

So...reports of warm cookies out of the DEN side of the system are a good thing!
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Old Dec 1, 2010 | 4:14 pm
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Originally Posted by flyYX
Bryan Bedford has said the cookie will stay and will be offered network wide. I don't know about long term though. Companies reserve the right to stop any offer at any time for any reason.
I don't think there's any credible indication they are planned to end them, but anything is possible, of course.
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Old Dec 1, 2010 | 6:30 pm
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Originally Posted by knope2001
I don't think there's any credible indication they are planned to end them, but anything is possible, of course.
At least this merger path keeps the cookie alive... If Midwest merged with AirTran then merged with Southwest, the cookie would have been dead.

I don't expect Frontier to drop the cookie either. I also don't think the cookie is all that important.
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Old Dec 3, 2010 | 8:27 am
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Warm coookies should be part of the entire system as of late October. I had warm cookies on my flight last night from DEN-MKE. A flight that usually had cold cookies before October. This was my first time flying again since I was grounded due to surgery.
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Old Dec 3, 2010 | 12:48 pm
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I've gotten them on every 319/320 flight over the last month, one thing I wasn't sure about was if they were baked fresh, or just warmed up pre-baked. It seems like it might be a little of both, sometimes they were very soft & gooey, other times less so. Either way tested good, just wondering what the "cookie recycling" process is
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Old Dec 3, 2010 | 1:10 pm
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They are only warmed. The ovens cant get hot enough to bake fresh.
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Old Dec 3, 2010 | 11:37 pm
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Okay, then I'm expecting to have my first warm cookie on my next flight in a couple of weeks.
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