"Express" boarding?
#16
Join Date: Nov 2007
Location: MKE
Posts: 66
Part of the express boarding strategy is to limit the use of overhead bin space for rollaboards by forcing PAX to put smaller items under the seat, thereby reducing last-minute gate checks. When the GAs and FAs manage the process, it works as planned - the last PAX boarding with a rollaboard can find space for it, although the PAX who want to put smaller items in the overhead can get distressed about being told they can't use the bins - and I've seen a few become verbally abusive toward the FAs.
I haven't noticed a significant difference in boarding duration when it's used vs. not used, but I wasn't exactly doing time-in-motion studies with a stopwatch, either. It would be interesting to see if the airline has captured any metrics to determine the effectiveness of this change.
#17




Join Date: Jan 2008
Location: SLC
Programs: DL PM, Hilton/Marriott Gold
Posts: 971
Part of the express boarding strategy is to limit the use of overhead bin space for rollaboards by forcing PAX to put smaller items under the seat, thereby reducing last-minute gate checks. When the GAs and FAs manage the process, it works as planned - the last PAX boarding with a rollaboard can find space for it, although the PAX who want to put smaller items in the overhead can get distressed about being told they can't use the bins - and I've seen a few become verbally abusive toward the FAs.
I'm all for letting people with small baggage board before those with bags, as long as it's policed (and violators have their cookie privileges revoked
).
#18


Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,517
What's the benefit of giving up your bag to get early boarding? I thought the main reason to be one of the first to get onboard is to have overhead space for your huge roller bag. If you don't have one, why be in your seat early, if you're going to spend several more hours in it anyway? And potentially be delayed at the luggage carousel after landing?

