Finnair ticket change and customer service woes
Jun 15, 2023, 11:47 pm
#16
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,158
There are occasions that the new fare is slightly lower despite being in the same fare class. But yes, I agree with your sentiments. Noticed the fare on one of my trips dropped after I had booked it, asked if they could help out and arrange the refund for fare difference, and was told no. It was about 100 EUR difference but didn't want to go through the hassle of cancelling the whole booking and re-booking, especially since I would have had to waitlist whereas my voucher had previously cleared immediately
Jun 16, 2023, 1:39 am
#17
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,196
In the Fare rules you are likely to find something like this under category 31
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
NO CHARGE FOR REVALIDATION OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO CONNECTIONS/FARE BREAKS
2. SAME FARE ON 1ST FARE COMPONENT IS USED
3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
5. AY SAME FARE CLASS IS USED
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
8. TKT REISSUE RESTRICTED TO AY
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMOUNT.
OR -
Category 31: Voluntary changes
IN THE EVENT OF CHANGES TO TICKETED FLIGHTSBEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
NO CHARGE FOR REVALIDATION OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO CONNECTIONS/FARE BREAKS
2. SAME FARE ON 1ST FARE COMPONENT IS USED
3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
5. AY SAME FARE CLASS IS USED
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
8. TKT REISSUE RESTRICTED TO AY
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX- HIGHER NON-REF AMOUNT.
OR -
Jun 16, 2023, 6:14 am
#18
Join Date: Mar 2022
Programs: AY+ Plat
Posts: 506
Jun 16, 2023, 8:12 am
#19
Join Date: Apr 2019
Programs: AY Platinum/OWE
Posts: 195
Not alphabetical but based on a certain order (for business class I think it is from highest to lowest J C D R I, economy has plenty more starting with Y B H as the highest). However, Finnairs ticket type system complicates this, as every type exists for almost every fare class.
Jun 16, 2023, 8:14 am
#20
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,158
Not alphabetical but based on a certain order (for business class I think it is from highest to lowest J C D R I, economy has plenty more starting with Y B H as the highest). However, Finnairs ticket type system complicates this, as every type exists for almost every fare class.
J C D R I W E T P Y B H K M L V S N Q O Z