Delayed baggage compensation
Feb 16, 2023, 7:17 am
#1
Original Poster
Join Date: Feb 2009
Location: Chelsea
Programs: BA Gold
Posts: 1,227
Delayed baggage compensation
Apologies in advance if there is an existing thread.
I submitted a claim three weeks ago for the costs of purchasing essential items when my bags were delayed by two and a half days arriving into LAX. Can anyone offer any guidance as to how long it would ordinarily take Finnair to settle a claim?
I submitted a claim three weeks ago for the costs of purchasing essential items when my bags were delayed by two and a half days arriving into LAX. Can anyone offer any guidance as to how long it would ordinarily take Finnair to settle a claim?
Feb 12, 2024, 12:57 pm
#2
Join Date: Jan 2018
Posts: 23
Delayed baggage compensation updates?
Hi, just wondering if you managed to get your compensation, and if so, how long did it take and how much was the compensation?
I just arrived VIE from BKK transiting via HEL. 2 luggages arrived safety but the 3rd luggage was no where to be found. I received an sms informing my luggage was not loaded.
Coming from BKK all my warm clothes are inside the luggage. Hoping to get some info what are the possible compensation as I will need to get warm clothes really soon.
(searching online, Montreal Convention says up to eur 1600, finnair website says eur 50 per pax. That is a wide difference)
I just arrived VIE from BKK transiting via HEL. 2 luggages arrived safety but the 3rd luggage was no where to be found. I received an sms informing my luggage was not loaded.
Coming from BKK all my warm clothes are inside the luggage. Hoping to get some info what are the possible compensation as I will need to get warm clothes really soon.
(searching online, Montreal Convention says up to eur 1600, finnair website says eur 50 per pax. That is a wide difference)
Feb 12, 2024, 2:10 pm
#3
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
What is your final destination on that BKK-HEL-VIE itinerary? As a rule, if you are returning home, you will not receive compensation for delayed baggage.
Feb 12, 2024, 5:17 pm
#4
Join Date: Jan 2018
Posts: 23
Feb 12, 2024, 5:41 pm
#5
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
So if your ticket is from BKK to VIE to BKK, then you are eligible for compensation. Airlines are usually stingy. Sometimes, they might give you a preloaded Mastercard that you can use to buy whatever you need, but usually the idea is that you buy necessities, take receipts, and try to have the airline reimburse you afterwards. They will probably pay something, but not much.
Feb 12, 2024, 7:24 pm
#6
Join Date: Jan 2018
Posts: 23
So if your ticket is from BKK to VIE to BKK, then you are eligible for compensation. Airlines are usually stingy. Sometimes, they might give you a preloaded Mastercard that you can use to buy whatever you need, but usually the idea is that you buy necessities, take receipts, and try to have the airline reimburse you afterwards. They will probably pay something, but not much.
Feb 12, 2024, 10:52 pm
#8
Join Date: Jan 2018
Posts: 23
I'm really suffering in the cold with only tropical clothings. We arrived last night where all the stores are closed. Waiting for stores to open this morning.
What would constitute reasonable purchase? A winter jacket? Undergarment, pants, shirts?
There was a paragraph in AY website which says Eur50 for luggage delay. That seems rather low, likely won't be enough for a jacket.
Feb 13, 2024, 4:10 am
#9
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 527
I see. It was also mentioned reasonable cost of items.
I'm really suffering in the cold with only tropical clothings. We arrived last night where all the stores are closed. Waiting for stores to open this morning.
What would constitute reasonable purchase? A winter jacket? Undergarment, pants, shirts?
There was a paragraph in AY website which says Eur50 for luggage delay. That seems rather low, likely won't be enough for a jacket.
I'm really suffering in the cold with only tropical clothings. We arrived last night where all the stores are closed. Waiting for stores to open this morning.
What would constitute reasonable purchase? A winter jacket? Undergarment, pants, shirts?
There was a paragraph in AY website which says Eur50 for luggage delay. That seems rather low, likely won't be enough for a jacket.
Feb 14, 2024, 3:05 am
#10
Join Date: Jul 2019
Location: UK
Programs: DIAMOND in Life, but BA Gold, FB Plat
Posts: 37
My luggage delayed and I bought essentials for 200+ euros. Finnair replied after a week with 50 euros only, even I provided all the receipts. Before I start start MCOL in UK and advice would be appreciated.
Feb 14, 2024, 4:56 am
#12
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 527
I hope you get it back soon. I use airtags on all my bags these days and find my bags for them. I have previously located my bag to a room in a airport.
Feb 14, 2024, 5:03 am
#13
Join Date: Jan 2018
Posts: 23
.
Feb 14, 2024, 2:04 pm
#14
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
AY is unlikely to reimburse 200 EUR though. Please report back once you have a final decision from them.
Feb 14, 2024, 6:13 pm
#15
Join Date: Sep 2018
Location: Espoo
Programs: AY
Posts: 158
Haven't had experience with AY for baggage issues, but had some with other EU airlines (Swiss, LH, KLM) and usually only got paid half price for clothes items, which they claim that clothes could be used afterwards. They pay full for toiletries.
And then try to get the rest of compensation with CC or travel insurance.
A few times baggages aren't located for a couple of days or weeks but mostly they would be found.
And then try to get the rest of compensation with CC or travel insurance.
A few times baggages aren't located for a couple of days or weeks but mostly they would be found.
