Cannot add API
Feb 23, 2022 | 11:53 pm
#1
Original Poster
Join Date: Feb 2022
Posts: 2
Cannot add API
Cannot add API - advance passenger information. It always gives a generic error. Have tried so many iterations of capitalizing my name, leaving out non required fields, trying different browsers, etc. Anyone else with this problem or any insight?
What should I do if I can't add it, is it required? I'm flying from the US to Hungary if it matters. I'm trying to ask support but they're always backed up.
Thanks in advance.
What should I do if I can't add it, is it required? I'm flying from the US to Hungary if it matters. I'm trying to ask support but they're always backed up.
Thanks in advance.
Feb 24, 2022 | 12:00 am
#3
Original Poster
Join Date: Feb 2022
Posts: 2
Thanks for the reply. The chatbot just directs me to the manage booking page which doesn't work... Maybe I'm not using the right keywords with it but I've sure tried a lot. I think this might unfortunately be my last time flying with Finnair, far from the only glitch I've experienced 😥
Feb 24, 2022 | 12:48 am
#4
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 328
Thanks for the reply. The chatbot just directs me to the manage booking page which doesn't work... Maybe I'm not using the right keywords with it but I've sure tried a lot. I think this might unfortunately be my last time flying with Finnair, far from the only glitch I've experienced 😥
Mar 29, 2022 | 10:49 am
#6
Join Date: Sep 2018
Programs: AY+ LTP, LH SEN
Posts: 322
Sorry to hear that, hopefully the rest of your experience s much better. The only thing I can think of at this point is that if you have any special (accented, etc.) characters in your name is to use a non accented character (look at the bottom of the picture page of your passport to see how it is there) in their place.
Apr 5, 2022 | 1:51 pm
#7
Join Date: Jan 2020
Programs: AY Gold
Posts: 174
I tried to do that with the bot in January. It thought I wanted to change my Finnair Plus account name. Asked in the end "Do you still want to change your Finnair plus name" I said "No". "Well have a nice day then!" and chat ended. Could not direct me to a human. Because it wanted first to try to help me, but when it couldn't that was it. Had to call them. No matter how I tried to tell it what I wanted to do it always ended up with the name change.
Apr 6, 2022 | 1:33 am
#8
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: EB Diamond, AY+ Gold, A3*G, Strawberry Lifetime Platinum, GHA Discovery Titanium, SJ Prio Black
Posts: 15,186
I just got a vision of the evil development team, adding some easter egs to the chat app. LIke suggest random action that no one wants performed.
- Please add FF# 123456789 to reservation SUGKUK
- Are you sure you want close your frequent flyer account 123456789, and forfeit all points?
- NOOOO!
- Well have a nice day then!
Apr 6, 2022 | 2:13 am
#9
FlyerTalk Evangelist
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT Executive, AA, BA, SK, DL, NT, WB + hotels
Posts: 10,287
Sounds like Carol Beer has programmed the chatbot. Somehow, I'm not surprised.
– I'd like to order a vegetarian meal.
– Okay, I'll just go ahead and cancel your reservation then.
– I'd like to order a vegetarian meal.
– Okay, I'll just go ahead and cancel your reservation then.
Apr 6, 2022 | 4:27 am
#10
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 8,223
They know you want meat and dont want to travel vomitting veggie, so they read it as interpreted
Apr 6, 2022 | 5:04 am
#11
Join Date: Aug 2007
Location: KUO
Programs: SK/ALL/HH Diam, FB Ulti, AY/AX/Hertz/Melia Plat, GHA Titanium, TP Gold, LH FTL, Radisson Vip
Posts: 2,697
Or refrain from "seafood," YAGH.... Suppose the only alternate to/from LHR or AMS should only be bananasl, instead of the yachy shrimps or herring "delights"!