LH Upgrade vouchers not to be used as SH Upgrades?
Sep 19, 2019, 2:41 am
#1
Original Poster
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Silver
Posts: 3,041
LH Upgrade vouchers not to be used as SH Upgrades?
I asked AY+ to utilise two of my expiring LH vouchers for a HEL-ZRH flight in December:
"19.09.2019 08:45
Hi Team,
I have 2 Long Haul AY upgrade vouchers, and would like to use these for our (2 Pax) flights departing HEL to ZRH on 27.12.19 as I will not be able to use any of them on any Long Haul flights before they expire.
Thanks,"
AY+ Reply:
"19.09.2019 09:57
Dear Cupart,
Thank you for your feedback regarding the upgrades.
According to your Finnair Plus account, you have one (1) European voucher and two (2) Long Haul vouchers left until 30th November 2019. The actual travel date can be later.
Unfortunately original Long Haul upgrade can not be switched to European vouchers.
If you want to check possibility for upgrades on that route, please use Manage my booking –service at websites https://www.finnair.com/fi/gb/manage-booking-login
or contact by calling [mod: elite contact information redacted].
Have a wonderful week."
I'm quite sure I have read, here in FT, that LH upgrade vouchers in deed could be used for SH flights, and someone even complained that one LH only matched on SH upgrade (which I'm not asking for)...
So, which is it and what should I do based on the answer I got from CS?
"19.09.2019 08:45
Hi Team,
I have 2 Long Haul AY upgrade vouchers, and would like to use these for our (2 Pax) flights departing HEL to ZRH on 27.12.19 as I will not be able to use any of them on any Long Haul flights before they expire.
Thanks,"
AY+ Reply:
"19.09.2019 09:57
Dear Cupart,
Thank you for your feedback regarding the upgrades.
According to your Finnair Plus account, you have one (1) European voucher and two (2) Long Haul vouchers left until 30th November 2019. The actual travel date can be later.
Unfortunately original Long Haul upgrade can not be switched to European vouchers.
If you want to check possibility for upgrades on that route, please use Manage my booking –service at websites https://www.finnair.com/fi/gb/manage-booking-login
or contact by calling [mod: elite contact information redacted].
Have a wonderful week."
I'm quite sure I have read, here in FT, that LH upgrade vouchers in deed could be used for SH flights, and someone even complained that one LH only matched on SH upgrade (which I'm not asking for)...
So, which is it and what should I do based on the answer I got from CS?
Last edited by NWIFlyer; Sep 19, 2019 at 5:34 am Reason: Redaction of elite contact information
Sep 19, 2019, 3:25 am
#3
Join Date: Jun 2018
Posts: 369
I exchanged 4x SH to 1x LH recently without problems. I would've expected that they'd convert your 1x LH to 4x SH too and then just use one of them for the upgrade. Maybe ask that way? (TBH I have never tried the other way around, but it'd be strange if that didn't work?)
Sep 19, 2019, 3:34 am
#4
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,158
I exchanged 4x SH to 1x LH recently without problems. I would've expected that they'd convert your 1x LH to 4x SH too and then just use one of them for the upgrade. Maybe ask that way? (TBH I have never tried the other way around, but it'd be strange if that didn't work?)
Still, one longhaul voucher towards a SH flight should work. I suggest you call in instead of emailing them.
Sep 19, 2019, 4:11 am
#6
Join Date: Jul 2012
Location: TLL
Programs: AY LUMO (500K+), Marriott Abassador, Hertz President Circle, Hilton Diamond
Posts: 214
Sep 19, 2019, 5:07 am
#7
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
They may have misunderstood, the CS thought you want to exchange 1 LH to 4 SHs then do the upgrades, maybe call them and specify 1 LH voucher for 1 SH upgrade, i dont see why they cant do it.
In the end AY wins in this exchange.
In the end AY wins in this exchange.
Sep 19, 2019, 7:03 am
#8
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,669
Sep 19, 2019, 8:38 am
#9
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,610
”that’s 5 euros please”
”sure, here’s 20€ bill”
”no you cannot use a 20€ bill to pay this, it is 4 times too big. You can only buy this with a 5€ bill”
Sep 19, 2019, 8:44 am
#10
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157