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Old Sep 17, 2019, 7:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: SPBanker
Oneworld lounges at AY outstations

template
IATA code - Lounge Name
* Location:
* Overall:
* Food:
* Beverages:
* Wi-Fi:
* Amenities:


North America

JFK - Soho Lounge and Greenwich Lounge (SPBanker July 2023)
* Access rules: OWE for Soho (plus OW flight, obviously), OWS (plus OW flight, obviously) or Business Flex or Business Classic AY ticket for Greenwich
* Location: Soho Lounge above Gate 14 (daily: 4:30 a.m. – 10:30 p.m.), Greenwich Lounge above Gate 12 (daily: 4:30 a.m. – 1:15 a.m.)
* Food: Soho has a decent buffet (both cold and warm food) and one can order a few items from the a la carte list as well
* Wi-Fi: Decent speeds, business cards are usually given with the password from the dragon, alternatively available on placards throughout the lounge
* Amenities: Both lounges have showers, but one must register at the lounge check-in.

LAX - QF F lounge (ffay005 10/19)
* Access: Usual F lounge rules. Note that AY Platskus and Lumos can enter the lounge also when flying AA (even domestic). AA Terminals 4 and 5 are connected to TBIT airside.
* Location: in TBIT, after check-in, walk to the far south of the terminal. Take the elevator down to arrivals floor. When you exit, there’s a dragon on your left who will let you through a deserted TSA theater mainly aimed at connecting pax (but anyone can use it). After the theater, there’s an elevator that you take up to the fifth floor and then proceed right. After some walking, the lounge entrance is on your right hand side (right after the large windows overlooking the general TSA area)
* Overall: One of the best lounges in the US although not on par with most F lounges in the world. Basically one large room with lots of sofas, an a la carte dining area and a shower area.
* Food: A la Carte sit down dining. A fairly extensive breakfast menu until 11:30 and a full menu (that appears more limited) from noon onwards. No food 11:30-12:00. Food is not top notch but you will not go hungry.
* Beverages:
* Wi-Fi: Good WiFi available. Password signposted in the lounge.
* Amenities: Basic showers, nothing fancy
LAX - AA Flagship Lounge T4 (mhle, November 2019)
* Access: Same rules as for the other Flagship lounges in the US. Both AY Platinum and Gold give access, if flying OW (either domestic or international). The agent downstairs provides a black invitation card and after taking the elevator upstairs, another agent collects the invitation card back and asks to turn left. The regular Admirals Club is on the right hand side.
* Location: The lounge is in Terminal 4. All terminals are connected air side in LAX and it is about 7 minute walk from the international terminal (TBIT) using the underground passage. Finnair is using TBIT. If entering from Terminal 4, the lounge is immediately after the security. If flying domestic regional with American Eagle, it is good to notice these flights typically leave from a remote terminal which requires a bus ride and takes some time (would reserve 30 minutes to reach the remote terminal). There is a basic Admirals Club also in the remote terminal (have not tested it).
* Overall: Similarly as the other Flagship lounges, a very nice lounge. Compared to Qantas F lounge in TBIT, this lounge has big windows and great tarmac views. There is the buffet area with tables, different sitting areas and a business center. This lounge tends to be more crowded than Qantas F, but usually it is fairly easy to find a seat/table in any of the different sections. There is also a separate Flagship Dining section (premium a la carte), but this section is only available when flying international or transcontinental First Class with 3-class service. If flying AY2 (and if time allows), my preferred routine is to have beer and starters at the Flagship lounge and champagne and main course (+dessert) at Qantas F.
* Food: Buffet with a nice breakfast spread (including several warm options) and later during the day multiple warm food options as well. There is also a cooking station with a cook preparing the special of the day. No a la carte. If visiting both Flagship and Qantas F, I like to eat something small from the buffet as a starter and then head to Qantas F for the main course and dessert.
* Beverages: Compared to Qantas F, Flagship lounge wins regarding the beer selection, with multiple local craft beer options, typically from less known microbreweries. There is also champagne, but only one option which often has been less premium than any of the 3 options at Qantas F (although, unexpectedly, they once had Bollinger, which supersedes all options at Qantas F). The champagne is available as a self-serve. If visiting both Flagship and Qantas F, I like to have a beer (or 2) at the Flagship lounge and then a glass (or 2) of champagne, or alternatively cocktails at Qantas F. In contrast to Qantas F, there is no manned bar.
* Wi-Fi: works well, password required (same as in all AA lounges), the agent offers a card with the password when entering the lounge.
* Amenities: AA service center, Business center, showers (have not tested).

LAX - OW J lounge
LAX - AA Admirals Club T4
LAX - AA Admirals Club, regional remote terminal

MIA - AA Admirals Club

MIA - AA Flagship Lounge (Steve_Hun, 21.11.2019)
* Access rules: OW flight, OWE/OWS (AA PLT, PRO and EXP require itinerary outside North America excluding Mexico City).

* Location: Flagship Lounge located in North Terminal, Concourse D, Opposite Gate D30.

* Overall: This was my first experience with AA’s Flagship Lounge “network” and have to say that after some dreadful experiences with their Admirals Clubs, it was really refreshing to see a nice lounge. On the departure level at gate D30 you’ll find one joint entrance for one of the MIA Admirals Club and the Flagship Lounge. When checking in, eligible passengers receive a black invitation card. Then you’ll either take the stairs or the elevator one floor up, and using this invitation, you can enter the Flagship Lounge. The FL itself is really big, with various different areas. Showers are immediately to the right when entering the FL. “Behind” them you can find a quiet area, with some loungers/day beds, that you can rest on. Close to this there is a small “snack” area with one of the available two soups offered there, with nuts, crackers, etc. The main dining area of the lounge has a buffet selection and at certain hours (at least during the afternoon I think it was between 17:00 and 19:00), there is also a “live station”. Bar is self-service with pretty good quality liquors.

* Food: There is a large selection in the buffet. When I was there, there were three main options (a meet, a sea food and a vegetarian), with two sides. Two different soups were on offer. Various salads, colt cuts, etc. are also available. Dessert selection was also good. The live station was "live" in a sense that it was manned and the person was serving the meal by portion, but he was “just” putting it together, not actually cooking it in front of you.

* Beverages: Self-service bar (including Besserat de Bellefon champagne => first time drinking this champagne, beats AY’s JP hands down), with a wide selection of higher quality liquor also available. If you are a bit weird like me with your soft drink habits (I know, should have stayed with the fruit salad), then you’ll appreciate the Coca Cola Freestyle machine, that offers all sorts of (normally not available) crazy flavours of the usual Coke brands.

*Wi-Fi: Fast internet connection, separate from the airport’s public one. Password is displayed on many tables around the lounge, but I also received a “business card” when entering with the password on it.

* Amenities: Showers required registering. Once available they call your name, but it was barely audible in the dining area, so I’d recommend sticking around to wait for your call. There are quite a few showers, so the queue was moving fast. Travel assistance available for AA pax. Plenty of AC power sockets around, so no problem with charging your device (obviously, the sockets are North American type ones, so you’ll need an adapter for your EU chargers).

MIA - AA Premium Lounge Concourse E
AY normally operates out of Concourse E at MIA which houses the AA Premium Lounge, the only type in the AA system. Selection is better than your average Admirals Club and self serve liquor is available.

ORD - BA Lounge: Denies access
ORD AA Flagship Lounge Only worth visiting if layover before AY10 is 3h+ (miamiflyer8 2019)
* Access rules: OW flight, OWE/OWS (AA PLT, PRO and EXP require itinerary outside North America excluding Mexico City) and J/F class required. Statusless passenger arriving on AY9 in J can use the lounge with a connecting boarding pass to an AA flight even if on a separate ticket.

* Location: Located in the divider between concourses H/K. Lounge entrance is shared with the Admirals Club located on the 3rd floor, customers qualifying for the FL get an invitation card that is issued for the according amount of people in one party. Card is collecting upon reaching the 2nd floor.

* Overall: The space is crowded but finding seating isn't usually a trouble. Good tarmac views. Staff can be from overly friendly to incredibly rude who interrupt the customers chance to have their say. Travel assistance desks available inside the FL. If accessing before AY10 keep in mind the transfer to T5, NOW SUSPENDED airside buses used to depart from gates B1, G17, K20 and L24. K20 is a 5 minute walk away, keep in mind the wait for the shuttle could be up to 30 minutes if arriving at the wrong time. Have passports and boarding cards (or any itinerary departing T5) ready as those are checked three (!!!) times before being allowed to get on the shuttle.

* Food: Buffet is better than the JFK location as this location does not have a dining area, live cooking station is available with a rotating selection.

* Beverages: All self serve.
*Wi-Fi: Decent speeds, business cards are usually given with the password from the dragon, alternatively available on placards throughout the lounge

* Amenities: Showers available

SFO - CX Lounge
SFO - BA Lounge, denies access
SFO - JL Sakura Lounge

Asia

BKK - QR Premium Lounge (ffay005 9/19)
* Access rules: OW flight, OWE/OWS and J/F class required. Hours: 6:25-8:50, 16:35-20:10, 22:45-04:50
* Location: After fast lane security, walk straight ahead and take the escalator down to level 3. Lounge is opposite gate D8.
* Overall: Very attentive and friendly staff. Lounge tends to be empty before AY morning departures (3/19; 9/19).
* Food: Buffet breakfast with à la carte eggs. Ice cream available on request.
* Beverages: Bar (non-self-serve). Self-serve soft drinks.
* Wi-Fi: Fast and reliable. Password 1357924680. No need to register etc.
* Amenities: Showers.

BKK - JL Sakura Lounge
BKK - CX Lounge

DXB - BA Lounge (ffay005 1/20)
* Location: after Duty Free, take escalator up to 2nd floor and turn left
* Overall: small and dark
* Food: none; some very basic snacks
* Beverages: alcoholic and soft drinks, beer, self-serve
* Wi-Fi: ?
* Amenities: none
HKG - CX The Wing F (ffay005 9/19)
* Location: Gate 2
* Overall: Average lounge facilities, perhaps a bit noisy because the lounge is on a balcony above the main terminal.
* Food: Buffet with good quality cold cuts and appetizers, desserts, cakes etc. À la carte sit-down dining with a limited menu.
* Beverages:
* Wi-Fi: Fast and reliable. Password cathay1234 (9/19). No need to register etc.
* Amenities: Cabanas = private rooms that include a bathtub, shower and desk; very limited availabiity. Showers.

HKG - CX The Pier F (ffay005 9/19) - temporarily closed
* Location: Gate 63, one floor down from departures
* Overall: The lounge consists of several rooms and feels homely and serene.
* Food: Buffet wth good quality cold cuts and appetizers, desserts, cakes etc. À la carte sit-down dining with a fairly extensive menu including appetizers, main courses and desserts.
* Beverages:
* Wi-Fi: Fast and reliable. Password cathay1234 (9/19). No need to register etc.
* Amenities: Day suites = small private nooks with a daybed, closed off by thick curtains. Limited to 90 min use per pax. 15 minute massages. Showers.

HKG - CX The Wing J - temporarily closed
HKG - CX The Deck J
HKG - CX The Pier J
HKG - QF Lounge - reopening soon

KIX - JL Sakura Lounge

NGO - JL Sakura Lounge

NRT - JL First Class Lounge
NRT - JL Sakura Lounge
NRT - AA Admirals Club
NRT - QF Lounge
NRT - CX Lounge
SIN [djsflynn, 22/11/19]
At the time of writing there are three Oneworld lounges at SIN T1 – 2 x QF, 1 x BA – with a fourth (QR) due to open in Q1 2020. All lounges are on the upper or mezzanine level, one floor above the gates.
BA
Location: approx halfway along T1's main retail strip, but a bit closer to the C gates: if you are entering T1, turn left after immigration and walk a few minutes, watch for the escalators on your right.
Overall: not the very latest BA style but a step up from LHR. This is a business class lounge, there is a small Concorde Room off to one side for first class flyers but not OWE, the door is closed and accessed by a four-digit PIN – that said, ahead of BA12 and BA16 (and especially during the transit period for BA16) the door opens and closes a lot as pax go in and out, and it's quite easy just to wander in as if you belong, as the entry is not policed. In fact, when you stop at the BA lounge reception to show your boarding pass, if you look at the counter of the desk in front of the receptionist you may well see off to one side a tear-off sheet with the PIN codes, as handed out to F passengers. A sneaky person who can quickly glance at this, read the numbers upside down and memorise them could use this to access the Concorde Room. Not that I'm suggesting you do this. No, not at all. Anyway, the room's a bit of a dark dungeon and has little to commend it over the rest of the lounge. The main lounge is long, bright and airy, f&b in the middle and a quiet area down the back including a business area, although why they also thought to plonk a TV there with the volume turned up mystifies me.
Food: Self-serve buffet, decent selection, try the satay.
Beverages: Decent selection. Drinks are self-pour, Champagne by request
Wi-Fi: Fast, password-protected.
Amenities: Showers.
QF business class lounge
Location: almost next to the BA lounge. As you walk towards the BA lounge, instead of veering right, keep going straight ahead.
Overall: not everyone is a fan of the design, or of the fact that Champagne is available only to The Chosen Few (first class, QF Platinum One and Chairman's Lounge members). Personally it's fine and functional, contemporary if not cutting-edge. Ahead of AY132's 2345 departure you will be in the mix with an A380's worth of transit passengers arriving and then departing on QF1 but there should still be ample room. V-shaped layout with seating area on one 'wing', dining area and showers beyond that on the other 'wing', with a long tended bar in the middle.
Food: Two 'plates of the day' made to order at the open kitchen, with a fortnightly rotation; servings are not super-large so you can if you wish try both. Extensive self-serve buffet with hot and cold dishes, really good selection of salads and desserts.
Beverages: Great choice at the bar, cocktails a speciality, and they do a great espresso martini.
Wi-Fi: very fast, don't think it's password-protected these days.
Amenities: Showers. A lot of showers.
QF first class lounge *newly opened as at 22/22/19*
Location: nowhere near the QF business class lounge. It's actually over at the start of the D gates wing. Once you go through immigration, turn right (not left, as for the QF business class lounge and also BA), walk down to the end of the terminal, by memory there's a newsagent at the left and just near that are escalators to the upper level: signage will indicate this is for the QF First lounge, it's also where you go for the Aerotel and swimming pool.
Overall: Newest lounge in the Qantas network, a fresh design compared to other QF F lounges, very contemporary and clear local influences in greenery and woods. About half the space is given over to the dining room, but there's plenty of casual seating and workspace, plus there are two bars. Must be something about us Aussies...
Food: Entirely à la carte, with a very appealing menu – if you've tried the SYD or MEL QF F lounges you know roughly what to expect. The salt & pepper calamari is an iconic QF F lounge dish but don't overlook dishes with local influence.
Beverages: Proper Champagne (three choices) and great cocktails. Did I mention that there are two bars?
Wi-Fi: very very fast, 150-250Mbps depending on how many people are in the lounge.
Amenities: Showers, and two bars.
QR Premium Lounge *expected to open late Q1, 2020*
Location: along C gates wing, upstairs, across from the EK and Plaza Premium lounges.
Overall: expect similar design and offerings as QR BKK including 'deli-style' buffet plus à la carte dining room and a bar. Just one bar, though. Not like the Qantas First Lounge.
NB: It's expected that the QR SIN lounge will have same access policy as BKK, ie only 'premium' class (business & first) passengers, so no entry if you are OWE or OWS in economy.

Europe (this section is probably incomplete)

FCO - BA Lounge (non-Schengen, you can access the lounge on a departing AY flight only if you are connecting and flying in from non-Schengen)

FRA - CX Lounge
FRA - JL First Lounge
FRA - JL Sakura Lounge

LHR - AA Admirals Club
LHR - AA International First Class Lounge
LHR - QF Lounge (ffay005 3/19)
* Location: T3
* Overall: A large lounge, set up on two floors. Prepare to lug your carry-on up the stairs.
* Food: Upstairs, there’s an extensive buffet with lots of cold items and some mediocre hot food. Downstairs, there’s a sit-down à la carte service, in theory. When I was there at 6 pm, they only had some snack type of food and ice cream so I was better off with the buffet upstairs.
* Beverages:
* Wi-Fi:
* Amenities:
LHR - CX First Lounge (ffay 5/19)
* Location: T3
* Overall: The lounge isn’t huge, and it might be busy especially in the evening, but there’s always room, though
* Food: Limited cold snack buffet with sweet and savoury items. à la carte three course sit down dining.
* Beverages: Several foreign beers
* Wi-Fi: Fast and reliable. Password needed. No need to register etc.
* Amenities: Showers.
LHR - CX J Lounge
LHR - BA Galleries First Lounge
LHR - BA Galleries Club Lounge

TXL - Lounge Tempelhof

MAD - IB Sala Dali (Schengen)

MAD - IB Sala Velazques (non-Schengen) (deissi 12/19)
* Location: Non-schengen departure hall, next to the big duty free shop
* Overall: Relatively large lounge with apron views. Seating mainly consists of lounge chairs.
* Food: Buffet food available at least during the evening Latin America departure wave.
* Beverages: The usual spread of soft drinks, water, juice, wine and beer available.
* Wi-Fi: Fast.
* Amenities: At least toilets.
CDG - CX J/F lounge T2 connector (T2A/T2C) (deissi 12/19)
* Location: T2 connector between T2A/T2C (non-schengen). Access from opposite to the duty free shop and up the stairs.
* Overall: Medium-sized lounge with apron views. Seating mainly consists of lounge chairs. Relatively modest for a CX lounge.
* Food: Buffet food available as well as a small noodle bar a la carte.
* Beverages: The usual spread of soft drinks, water, juice, wine and beer available.
* Wi-Fi: Available, but did not work very well.
* Amenities: Toilets.





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OW lounges at Finnair outstations

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Old Nov 29, 2022, 1:48 pm
  #586  
 
Join Date: Sep 2005
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Originally Posted by miamiflyer8
Soho Lounge:
  • J
  • OWS
​​​​​​​
I suppose this should be Greenwich Lounge?

I wonder what these will be like quality-wise but still nice that OWE gets a better lounge than OWS.
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Old Nov 29, 2022, 5:04 pm
  #587  
 
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Originally Posted by ffay005
I suppose this should be Greenwich Lounge?

I wonder what these will be like quality-wise but still nice that OWE gets a better lounge than OWS.
Yes! Apologies for the typo.

I agree, in an ideal situation the J lounge would stay as is, and the other lounges will be a notch above.
miamiflyer8 is offline  
Old Nov 29, 2022, 5:51 pm
  #588  
 
Join Date: Jul 2004
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Posts: 1,750
Aren't OWE currently allowed access to the AA Flagship Lounge - so this will mark a downgrade for them?

Regards,

BD
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Old Nov 29, 2022, 6:09 pm
  #589  
 
Join Date: May 2015
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Posts: 5,662
Originally Posted by BD1959
Aren't OWE currently allowed access to the AA Flagship Lounge - so this will mark a downgrade for them?

Regards,

BD
OWS too.

It remains to be seen what the food & beverage is like in each lounge, which will determine who suffered a big loss.
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Old Nov 30, 2022, 3:12 pm
  #590  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Originally Posted by miamiflyer8
New lounge concepts and access coming to JFK T8:

Basically to quickly recap access rules:

I did not find yet any specifics in regards to connections or guest policies for the Chelsea Lounge. Much appreciated if anyone can point that out.

One can dream but it’d be nice if AY Lumo got some sort of access to Chelsea.

One of my fears is that the J offering will deteriorate from the current AA FL and I’ll be sad to see the Flagship bridge dining area go which was was never that crowded IME.

Chelsea Lounge:
  • BA F
  • AA Flagship F (INTL or TCON)
  • AA CK
  • BAEC GGL
Soho Lounge:
  • OWE (AA elites have separate criteria) on any OW ticket

Greenwich Lounge:
  • J
  • OWS
Read about this on Tleft4less blog.
forget AY Lumo and Chelsea, ni de coña
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Old Dec 6, 2022, 11:48 am
  #591  
 
Join Date: Dec 2019
Location: OUL
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Posts: 58
Originally Posted by Talonmies
Lucky you; last W/E I tried to enter the BA lounge in GVA, but the gatekeeper frankly told me that my BP says: "Welcome to Swissport Horizon Lounge..." and I that's were I belong. OW Emer didn't count much on that discussion. The lounge wasn't full.

Should we get worried?
I had no issues entering the BA lounge today morning in GVA despite the AY's invitation to Swissport.

Couple of pics:



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Old Dec 6, 2022, 12:05 pm
  #592  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Originally Posted by Enjoy_the_flight
I had no issues entering the BA lounge today morning in GVA despite the AY's invitation to Swissport.

Couple of pics:



Cannot recall I ve been to that lounge but looks decent being a BereftAirline lounge 😆
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Old Dec 6, 2022, 1:00 pm
  #593  
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Originally Posted by FFlash
Cannot recall I ve been to that lounge but looks decent being a BereftAirline lounge 😆
Yeah, it does!
By the look of the pictures though, it seems "full to capacity", so OP was lucky to be let in on a AY boarding pass
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Old Dec 11, 2022, 9:34 am
  #594  
 
Join Date: Feb 2003
Location: PHL
Programs: HH Lifetime Diamond, AA EXP, Marriott Titanium
Posts: 586
Question I can't quite find the answer to here.
I am sending my Wife & Mother on flights separate from me on the start to our holiday vacation later this week. They will be routing PHL-->DFW-->HEL with the DFW --> HEL on AY 20.
neither have any status, though I could gift my wife AA Gold, OWR if that made any difference.
PHL --> DFW is domestic first
DFW --> HEL is business, AA Airline miles ticket if it matters.
Wife has the citi card so has access to the Admirals club.

Will they have access to any other lounges in DFW looks like AY20 leaves out of D terminal - if i am reading this right have to be a OWS or OWE to get Flagship lounge access as this AY flight is not designated flagship.

Thanks.
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Old Dec 11, 2022, 9:39 am
  #595  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Originally Posted by Dad to Rei
Question I can't quite find the answer to here.
I am sending my Wife & Mother on flights separate from me on the start to our holiday vacation later this week. They will be routing PHL-->DFW-->HEL with the DFW --> HEL on AY 20.
neither have any status, though I could gift my wife AA Gold, OWR if that made any difference.
PHL --> DFW is domestic first
DFW --> HEL is business, AA Airline miles ticket if it matters.
Wife has the citi card so has access to the Admirals club.

Will they have access to any other lounges in DFW looks like AY20 leaves out of D terminal - if i am reading this right have to be a OWS or OWE to get Flagship lounge access as this AY flight is not designated flagship.

Thanks.
They'll have access to the AA Flagship Lounge at DFW based on their longhaul Oneworld departure, the Flagship designator applies to AA metal only. AY uses the Capital One lounge at DFW which is an option for them as well. OWR makes absolutely no difference when it comes to lounge access.
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Old Dec 11, 2022, 9:55 am
  #596  
 
Join Date: Feb 2003
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Posts: 586
Originally Posted by miamiflyer8
They'll have access to the AA Flagship Lounge at DFW based on their longhaul Oneworld departure, the Flagship designator applies to AA metal only. AY uses the Capital One lounge at DFW which is an option for them as well. OWR makes absolutely no difference when it comes to lounge access.
Super helpful - tyvm. Flagship lounge access is awesome for them.
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Old Dec 13, 2022, 10:08 pm
  #597  
 
Join Date: Feb 2017
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Posts: 233
I transited via DOH twice last week and as a back-of-the-busser went to Platinum FF Lounge South. And it was rather nice, heaps better than the old "First Class Lounge".
Nice high ceilings, working wifi, apron views. The food was pretty good - small a la carte selection plus small buffet. I don't like taking pics of peeps on it so here are few pics of the food I ate. Better than what AY serves at non-Schengen J. Haven't been to Plat Wing after Covid so cannot compare.
The lounge was quite busy early morning (5a) but pretty deserted early evening (7p).
I also visited QR's LHR T4 FF lounge and that was even nicer - very few peeps there for the 2 morning DOH departures. Good English brekky.



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Old Dec 14, 2022, 4:37 am
  #598  
 
Join Date: Mar 2015
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Posts: 645
Originally Posted by miamiflyer8
New lounge concepts and access coming to JFK T8:
Soho Lounge:
  • OWE (AA elites have separate criteria) on any OW ticket
At check-in I asked about the new lounges and their location. AY check-in ladies were determined that as the boarding pass states Greenwich lounge, we (two Plats) don't have access to Soho. Didn't feel need to continue arguing with them. Obviously they had no clue of oneworld lounge access policy.

Soho and Chelsea have common entrance and obviously also dedicated agents for AA and BA customers, as the first agent I approached guided me to another agent. We were welcomed to Soho, which is quite big and roomy, with big windows to the apron. Lounge chairs by the windows and dining tables in the middle, the buffet taking the other side of the room.

Manned bar is quite nice, champagne (Piper), drinks and quite ok selection of other beverages.

Showers need to be booked at the reception, as if you haven't done it, the shower dragons (that were more interested in discussing themselves than on their customers) turn you away. Shower cabin was... well just a shower, sink and toilet seat. Nothing else. Not even clothes hooks, no chair or bench to sit down and of course the toilet seat is without lid, so one can't use even that to sit down. Very basic, I would say.

Buffet is good, selection of salads, soups and a couple of warm dishes to choose from. In addition to the buffet, each table has a qr-code which opens online menu for table service of drinks and food. Obviously the system was so new that not even the bartenders knew about it and it took quite a while to get the drinks ordered (actually after 15mins of waiting went to the bar to ask for those). Food selection was mainly American and British favourites like burgers, hotdogs, shepards pie etc., nothing too fancy and everything we tried came with huge pile of chips. Our favourite was reuben, very tasty. Food and drinks offered were as a whole tasty and enough to skip food onboard after take off completely and concentrate on sleeping.

As a whole very comfortable lounge with quite good and varied food and drinks, except the very basic shower cabins. Staff were very friendly and service minded, except the ones attending the showers. We spent almost two hours in the lounge and when leaving discussed that this a lounge one could comfortably spend even more time in.

Then a couple of words of JFK T8. We were at check-in 4hrs before scheduled departure time, and it took us 1,5 hrs to get to the lounge, even with fast track access. Check-in was quite fast, but security was a compete zoo, even though it wasn't very busy. We have nowhere ever seen so poorly and unprofessionally organized security as there. The staff were very unpolite, yelling to the passengers and overall it was so unprofessional that we wondered how on earth they can mess it up so completely. We overheard many other passengers talking how appalled they were of this show. Do they really think that unorganized chaos and constant yelling increases security level and makes the process more efficient! When exiting security, there is a big sign "Welcome to New York" above the security area, really spot on!

Last edited by Purjelentaja; Dec 14, 2022 at 6:04 am
Purjelentaja is offline  
Old Dec 14, 2022, 6:16 am
  #599  
 
Join Date: Jan 2020
Programs: AY Platinum, TK Elite
Posts: 162
Had the opportunity to visit the QR premium lounge in SIN. Access with upgraded award ticket worked fine although directed to the Marhaba at check in. Very beautiful place and great service, but the common theme there was "Sorry we are out". Seems like the QR flight had departed before AY and they ate a lot. Showers were great and available as soon as we entered.

Tried to order spring rolls, no we are out, tuna they had which I hear was amazing. I don't personally like it so I don't eat it.
Sushi they had a ready made 8-piece set and that was available and delicious
For the main my companion tried to first to order Seafood pad thai, sorry we are out. Then Chicken?, Nope don't have that either. But then they offered something outside menu, Vietnamese burger, which was more like a sandwich. Which I hear was great. I wanted the rack of lamb. They had to check from the kitchen, but that they did have. Asked for medium but it was a overcooked. Did not ask for a new one. "Rack" was a bit of an overstatement. It was just 2 pieces. Dessert there was just one option, tea pudding with ice cream. It was pretty good. Of course they also had a very beautiful buffet, but was too full after the dinner to try anything from there.

Bollinger Rose was great, my favorite champagne, They also server Taittinger. Red wine there was many options and the one I ordered was great. Other than that the level of liquor was low. Only VSOP Cognac. Even Finnair serves XO on flights. Gin was Gordon or Bombay Sapphire. They have a cocktail bur but also a post dinner Mojito was a no-go, as they were out of mint syrup. Ordered a Singapore Sling which was really good.

Did not have enough time to go to the QF F lounge and compare. But we did try the Marhaba lounge on a previous flight to KUL because the better lounges were closed in the morning. It wasn't that bad but of course much lower quality.
srieppo is offline  
Old Dec 14, 2022, 7:32 am
  #600  
 
Join Date: Dec 2022
Posts: 12
I watched a youtube AY J flight review BKK-HEL. The reviewer went to the BKK Oman Air lounge on a J AY ticket. Maybe he paid for lounge access?
Anybody every tried to get into Oman Air lounge in BKK on a AY J ticket? Maybe they allow access as they will join One World soon?
I highly doubt is since the lounge is too small to cater more than the early morning Oman Air departure passengers?
Sam Hoger is offline  


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