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Mar 18, 2019, 12:54 pm

#241

FFlash

Join Date: Nov 2013

Location: HEL

Programs: AY, SK, TK

Posts: 7,598

Quote:

Originally Posted by ffay005

Did AY just renew the desktop website? The booking engine looks like the one in the app.

oh no. Please no.

Mar 18, 2019, 1:28 pm

#242

intuition

Moderator, Finnair

Join Date: May 2011

Location: MMX (CPH)

Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black

Posts: 14,174

Quote:

Originally Posted by ffay005

Did AY just renew the desktop website? The booking engine looks like the one in the app.

Looks the old one to me. Perhaps rolling out gradually? Or used as fail-over if main site not working?

Mar 18, 2019, 3:22 pm

#243

Superrman

Join Date: Dec 2017

Location: BGO (Temporarily HEL)

Programs: AY+ Gold, SK EBG

Posts: 400

Had some Internal Server Error with old website early today, but now it works decently again. Still don't like the new design on a PC screen, too wide. It gives the feeling of a mobile site, but on PC.

Mar 18, 2019, 4:32 pm

#244

Im a new user

Join Date: May 2017

Posts: 2,016

Quote:

Originally Posted by ffay005

Did AY just renew the desktop website? The booking engine looks like the one in the app.

They changed finnair.fi. Use finnair.se instead.

ffay005 likes this.

Mar 18, 2019, 4:53 pm

#245

Superrman

Join Date: Dec 2017

Location: BGO (Temporarily HEL)

Programs: AY+ Gold, SK EBG

Posts: 400

Quote:

Originally Posted by Some person

They changed finnair.fi. Use finnair.se instead.

finnair.no (change to finnair.com/no/gb for English) also defaults to old site.

Mar 18, 2019, 9:34 pm

#246

EuroFlash

Join Date: Mar 2018

Programs: AY+ Platinum / FlyingBlue Gold

Posts: 835

Yes new website rolled out for me in the Netherlands. This is not better at all

Mar 18, 2019, 9:36 pm

#247

fishball

Join Date: Jul 2014

Location: HKG / DUB / YYZ

Programs: CX AY DL

Posts: 179

new website rolled out, but award booking redirects you back to the old site then behold, internal server error!!!

Mar 19, 2019, 9:30 am

#248

ffay005

Join Date: Sep 2005

Location: HEL

Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels

Posts: 8,750

Quote:

Originally Posted by intuition

Or used as fail-over if main site not working?

Could be this because now the Finnish site is back to normal again.

Mar 30, 2019, 2:59 am

#249

EuroFlash

Join Date: Mar 2018

Programs: AY+ Platinum / FlyingBlue Gold

Posts: 835

in an ATR........

on22cz and Purjelentaja like this.

Mar 30, 2019, 3:57 am

#250

Superrman

Join Date: Dec 2017

Location: BGO (Temporarily HEL)

Programs: AY+ Gold, SK EBG

Posts: 400

Quote:

Originally Posted by EuroFlash

in an ATR........

Row 1?

Apr 4, 2019, 8:17 am

#251

Pnook

Join Date: Apr 2019

Location: SIN

Programs: AY+ Plat

Posts: 14

”Economy comfort seat with more leg room available for your flight QF35 to Singapore” :-D No AY involvement except AY+ credited... Seems like a couple of IF-clauses missing in the promo’s coding :-)

Apr 4, 2019, 8:54 pm

#252

SuloL

Join Date: May 2017

Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS

Posts: 484

Quote:

Originally Posted by Pnook

Getting the same for a J class booking, although AY metal. But that's another missing IF for you!

Apr 6, 2019, 2:39 am

#253

haapalainen

Join Date: Apr 2012

Location: HEL

Programs: BA Gold, OZ Diamond, LH Silver

Posts: 553

Quote:

Originally Posted by Steve_Hun

Bought a ticket yesterday and thanks to you guys I actually paid attention whether after ticketing it keeps the seats I've selected during booking or not. It did not. Had to go to MMB and select my seats again.

This frustrating problem still exists. Seat selection during booking does not stick.

That was however my smallest problem, as the AY website keeps crashing my laptop's Chrome browser and this time the booking wouldn't go through on the app either. Finally had to bring good old Microsoft Edge to the rescue to give Finnair my money! I was not tricked by the online check-in to buy lounge access though. It would seem reasonable not trying to sell people services they already get.

Apr 6, 2019, 3:08 am

#254

Join Date: Mar 2000

Posts: 938

Quote:

Originally Posted by haapalainen

It would seem reasonable not trying to sell people services they already get.

I lost count how many times AY website tried to sell me an upgrade when I had a confirmed business class booking. It's just too difficult to get it right...

Last edited by R2; Apr 6, 2019 at 3:35 am Reason: typo

Apr 6, 2019, 6:54 am

#255

Richey66

Join Date: Sep 2007

Location: Tallinn, Estonia

Programs: Hilton Diamond, Accor Platinum, Radisson Rewards Gold, Marriott Platinum

Posts: 940

The new Finnair website is the stupidest I have ever seen by any airline.
Can anyone help me out where the hell i can check award availability and book award flight. I am unable to find it.

Also, where did they lose 3 days before and after pricing, that was very comfortable before. Really, has someone lost their mind, who approved such disastrous UI?