Ticket changes - advice
Jul 14, 2015, 4:30 am
#16
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OK. Full Y pricing is horrendous. i cant understand why they do that, but perhaps there is someing in your original fare rules.
Jul 14, 2015, 5:42 am
#18
Original Poster
Join Date: Jul 2012
Posts: 1,319
I called both US and Finland CS. I have the rules and they were confirmed by cs agent. Change of date permitted with a difference in fare and change fee.
US based cs was not able to quote the change price at all. Instead they sent a request back to hq and promised a reply in 24 hours (never received)
US based cs was not able to quote the change price at all. Instead they sent a request back to hq and promised a reply in 24 hours (never received)
Jul 14, 2015, 5:58 am
#19
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Write a short message explaining the problem (with quote from the fare rules) to Finnair's Facebook page. Sometimes going via social media seems to work. And it works better, if you appear calm and matter-of-fact, like you are here.
Jul 14, 2015, 6:23 am
#20
Original Poster
Join Date: Jul 2012
Posts: 1,319
They still haven't replied to a much simpler issue on FB, I doubt anything useful will come from it.
Honestly, given how unresponsive their customer service is (I had to wait on hold for 30 minutes to get both US and Finland based agent every time I called) - I am a bit reluctant to put any more effort into dealing with AY.
The specific issue has been solved, I have different tickets, money paid to AY will be counted as a "learning experience fee".
Perhaps this thread may be useful as a note of caution to others.
Honestly, given how unresponsive their customer service is (I had to wait on hold for 30 minutes to get both US and Finland based agent every time I called) - I am a bit reluctant to put any more effort into dealing with AY.
The specific issue has been solved, I have different tickets, money paid to AY will be counted as a "learning experience fee".
Perhaps this thread may be useful as a note of caution to others.
Jul 14, 2015, 8:36 am
#22
Join Date: May 2012
Location: GVA (HEL)
Programs: AY Plat (OWE)
Posts: 536
Ok, that's helpful to know - in your original post you clearly give the impression that you planned to return from Tokyo (on AY).
Jul 14, 2015, 8:49 am
#23
Join Date: Jul 2012
Location: Helsinki
Programs: A3 Gold, BA Silver
Posts: 1,014
Current fares might be completely irrelevant in your case because many airlines (including Finnair) have included to most fares a clause stating
WHEN THE FIRST FARE COMPONENT IS CHANGED CURRENT
FARES VALID AT THE TIME OF REISSUE MUST BE USED.
OTHERWISE HISTORICAL FARES VALID AT THE TIME OF
ISSUANCE OF PREVIOUS TICKET MUST BE USED.
In some cases date change might require repricing of flown fare component (if original maximum stay is exceeded, original fare doesn't allow open-jaws etc). My guess is that some restriction of the original fare isn't fulfilled as a result Y (or B,H) booking class is used regardless of availability.
As you I would try contacting Facebook / Twitter team as first step. Writing a polite message is much easier than spending an hour on the phone.
WHEN THE FIRST FARE COMPONENT IS CHANGED CURRENT
FARES VALID AT THE TIME OF REISSUE MUST BE USED.
OTHERWISE HISTORICAL FARES VALID AT THE TIME OF
ISSUANCE OF PREVIOUS TICKET MUST BE USED.
In some cases date change might require repricing of flown fare component (if original maximum stay is exceeded, original fare doesn't allow open-jaws etc). My guess is that some restriction of the original fare isn't fulfilled as a result Y (or B,H) booking class is used regardless of availability.
As you I would try contacting Facebook / Twitter team as first step. Writing a polite message is much easier than spending an hour on the phone.
Last edited by miikkak; Jul 14, 2015 at 8:59 am
Jul 18, 2015, 9:32 pm
#24
Original Poster
Join Date: Jul 2012
Posts: 1,319
I have spoken to a number of CS reps. This does not appear to follow the "historical fares" rule. Historical fares would have been even lower, and there are no restrictions on original fare that would have disqualified it from the requested date change.
Combining the pieces of information together, here is what I've got:
- Rules, as shown online, are not complete. There are "additional rules" somewhere out there that Finnair can use but won't send me (I didn't dig much deeper into that).
- Changes after first segment is flown are not repriced as changes but rather as *upgrades* (so state the rules not available to me but visible to CS). I.e. they are always repriced to another higher fare (though how the higher fare is selected I was not explained), even if cheaper fare is available.
- By "upgrades" they seem to mean full fare Y, hence the extremely high price.
None of this would have been an issue if at purchase the "change rules" statement said so clearly. As it stands, I feel that their pricing practice is fairly deceptive.
The specific issue at hand was solved by buying a one-way ticket on AA that takes me where I need to go. The total price is about what I'd expect to pay for a reasonably-priced change on AY, so all in all it worked ok and there is no longer a need to talk to them.
FWIW I am in the process of switching "allegiance" from *A to OneWorld. AY was going to be a big part of that with their routes to Asia. But given the current experience (and the change policy that is not acceptable for practical reasons - I do change tickets from time to time), AY is no longer under consideration. This year I've spent a about $8K on AY tickets (not just for myself, though). Granted, it's not much. That said, the only way I can influence things is by taking my business where I get the desired result for my money - and AY is not it, unfortunately.
Combining the pieces of information together, here is what I've got:
- Rules, as shown online, are not complete. There are "additional rules" somewhere out there that Finnair can use but won't send me (I didn't dig much deeper into that).
- Changes after first segment is flown are not repriced as changes but rather as *upgrades* (so state the rules not available to me but visible to CS). I.e. they are always repriced to another higher fare (though how the higher fare is selected I was not explained), even if cheaper fare is available.
- By "upgrades" they seem to mean full fare Y, hence the extremely high price.
None of this would have been an issue if at purchase the "change rules" statement said so clearly. As it stands, I feel that their pricing practice is fairly deceptive.
The specific issue at hand was solved by buying a one-way ticket on AA that takes me where I need to go. The total price is about what I'd expect to pay for a reasonably-priced change on AY, so all in all it worked ok and there is no longer a need to talk to them.
FWIW I am in the process of switching "allegiance" from *A to OneWorld. AY was going to be a big part of that with their routes to Asia. But given the current experience (and the change policy that is not acceptable for practical reasons - I do change tickets from time to time), AY is no longer under consideration. This year I've spent a about $8K on AY tickets (not just for myself, though). Granted, it's not much. That said, the only way I can influence things is by taking my business where I get the desired result for my money - and AY is not it, unfortunately.
Jul 19, 2015, 1:51 am
#25
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I remember earlier this year a case where I asked if I can change my return to HEL from Hamburg instead of Berlin, and they told me it is only possible so that they need to upgrade my return (low-economy class I don't remember which) leg to a full-flex Y ticket and the price jumped so high that I ended up buying a new roundtrip ticket.
Jul 19, 2015, 2:26 am
#26
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br2k, this is highly disturbing and something we all need to learn something from.
There are two things to note with AY fare rules:
Firstly, the "published fare rules are not complete" issue. This is a known issue when booking with AY. They first present some rules expressed in marketing speach. There is a "show the rules" link, but even this does not show the complete rules.
Other airlines are happy to show all the rules, but I think AY won't change unless someone either takes them to court for false marketing or makes a big fuzz in local media.
Secondly, AY has made a lot of changes latley. They have joined the TATL joint venture (and the Japan JV) where they have had to align fare rules with others - this is quite frankly a mess. AY have ( had to ) adopted rules from other carrires standard package and this makes rules very inconsistent depending on destination. It is like there is 3 different AYs now when it comes to how the basic fare rules work. One TATL, one Japan and one the rest.
Also, new revenue management have had a go at their basic rules to spur up some revenue. IMHO, this is a mess too. Having many sets of rules makes it even more important to at least clearly state the rules before purchase.
Anyway, enough of my opinions. I did manage to dig up a complete rules for a JFK-PVG trip in O. As I don't know the dates and POS and other things about your trip, we can't be sure these are the exact rules your ticket was under. AY most certainly knows, and they shouldn't refuse to send you a copy.
Here is the penalties section for OLXECOUS valid for O ticket on NYC-SHA (AY uses city pairs and not airports in rules) in october. YMMV
It kind of explains the "we need to upgrade your ticket to Y before changing it". I have bolded two rules
I'm no master in reading fare rules, but to me it says "any changes after take off is not a change" and "only a date&time change is regarded as a change".
So I read this as your first try (the date change) would have been allowed at nominal fee if it had been done before take off. The second sugested change would not have allowed at all.
It might be that when a customer asks for a change not allowed by the rules, the AY SOP is to elevate the ticket to Y (which allows pretty much anything) and then expedite the desired changes.
There are two things to note with AY fare rules:
Firstly, the "published fare rules are not complete" issue. This is a known issue when booking with AY. They first present some rules expressed in marketing speach. There is a "show the rules" link, but even this does not show the complete rules.
Other airlines are happy to show all the rules, but I think AY won't change unless someone either takes them to court for false marketing or makes a big fuzz in local media.
Secondly, AY has made a lot of changes latley. They have joined the TATL joint venture (and the Japan JV) where they have had to align fare rules with others - this is quite frankly a mess. AY have ( had to ) adopted rules from other carrires standard package and this makes rules very inconsistent depending on destination. It is like there is 3 different AYs now when it comes to how the basic fare rules work. One TATL, one Japan and one the rest.
Also, new revenue management have had a go at their basic rules to spur up some revenue. IMHO, this is a mess too. Having many sets of rules makes it even more important to at least clearly state the rules before purchase.
Anyway, enough of my opinions. I did manage to dig up a complete rules for a JFK-PVG trip in O. As I don't know the dates and POS and other things about your trip, we can't be sure these are the exact rules your ticket was under. AY most certainly knows, and they shouldn't refuse to send you a copy.
Here is the penalties section for OLXECOUS valid for O ticket on NYC-SHA (AY uses city pairs and not airports in rules) in october. YMMV
It kind of explains the "we need to upgrade your ticket to Y before changing it". I have bolded two rules
Code:
Category 16: Penalties
CHANGES
ANY TIME
CHANGES PERMITTED.
NOTE -
CHARGE USD 200 FOR REISSUE/REVALIDATION
----------
NO CHILD DISCOUNT APPLIES / INFANT WITHOUT A
SEAT - NO CHARGE
----------
CHANGES PERMITTED BEFORE ORIGINALY SCHEDULED
FLIGHT
----------
THE TICKET MUST BE REVALIDATED OR REISSUED AT THE
SAME TIME WHEN THE BOOKING IS CHANGED.
----------
THE CHANGE FEE APPLIES PER TRANSACTION. THE
CHANGE FEE MUST BE COLLECTED AT THE SAME TIME
WHEN THE BOOKING IS CHANGED
----------
WHEN COMBINING ON A HALF ROUNDTRIP BASIS THE
PENALTY RULES FOR EACH FARE COMPONENT APPLY.
CHARGE HIGHEST PENALTY FEE OF ALL CHANGED FARE
COMPONENTS.
----------
IN CASE OF REISSUE/UPGRADE-
WHEN THE FIRST FARE COMPONENT IS CHANGED CURRENT
FARES VALID AT THE TIME OF REISSUE MUST BE USED.
OTHERWISE HISTORICAL FARES VALID AT THE TIME OF
ISSUANCE OF PREVIOUS TICKET MUST BE USED.
----------
THE DIFFERENCE AND A CHANGE FEE WILL BE COLLECTED.
----------
RE-ROUTING NOT PERMITTED
----------
ALL PROVISIONS OF THE NEW FARE MUST BE COMPLIED
WITH
----------
THE NON-REFUNDABLE AMOUNT -FARE/YQ/YR - OF THE
ORIGINAL TICKET WILL BE NON-REFUNDABLE AND HAS TO
BE INSERTED IN THE ENDORSEMENT BOX OF THE NEW
TICKET.
----------
NO SHOW - NOT PERMITTED
----------
IF PASSENGER IS NO SHOW - FINNAIR HAS A RIGHT
TO CANCEL ONWARD OR RETURN RESERVATION.
----------
NAME CHANGES ARE NOT PERMITTED.
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE.
NOTE -
UNUSED YR/YQ FEES ARE NON-REFUNDABLE.
----------
THE MOST RESTRICTIVE REFUND CONDITIONS APPLY WHEN
COMBINING ON A HALF ROUNDTRIP BASIS.
----------
FULL REFUND PERMITTED IN CASE OF -
- REJECTION OF VISA. EMBASSY STATEMENT REQUIRED.
- DEATH OF PASSENGER OR FAMILY MEMBER.
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE.
----------
NO SHOW - NOT PERMITTED
So I read this as your first try (the date change) would have been allowed at nominal fee if it had been done before take off. The second sugested change would not have allowed at all.
It might be that when a customer asks for a change not allowed by the rules, the AY SOP is to elevate the ticket to Y (which allows pretty much anything) and then expedite the desired changes.
Jul 19, 2015, 2:28 am
#27
Original Poster
Join Date: Jul 2012
Posts: 1,319
Sounds quite similar.
They should really make that clear in ticket conditions description during booking. IMHO that's de-facto equivalent to "no changes after departure". I still wouldn't fly with them this trip based on that information, but might have picked them for another one. Deceptive practices are a no-go though.
They should really make that clear in ticket conditions description during booking. IMHO that's de-facto equivalent to "no changes after departure". I still wouldn't fly with them this trip based on that information, but might have picked them for another one. Deceptive practices are a no-go though.
Jul 19, 2015, 2:30 am
#28
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Join Date: May 2011
Location: MMX (CPH)
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... and section 31 has some info about changes too:
Code:
Category 31: Voluntary changes
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
...
...
...
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
CHARGE USD 200.00 FOR REVALIDATION OR HIGHEST FEE OF
ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE
FOR INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
5. AY SAME FARE CLASS IS USED
6. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
9. TKT REISSUE RESTRICTED TO AY
REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
5. AY FARES ARE USED
6. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
7. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
8. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
9. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
10. TKT REISSUE RESTRICTED TO AY
REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
ANYTIME WITHIN TKT VALIDITY
CHANGES NOT PERMITTED/REFUND TKT-ANY REMAINING AMT WILL
APPLY TO NEW TKT
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT.
Category 33: Voluntary cancellations
REFER TO PENALTIES CATEGORY 16
Jul 19, 2015, 2:43 am
#30
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Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
I assume, they are going about it like this: The asked change is not allowed. Instead of saying "Not allowed" to customer, they do try to make the change happen, which only can be done if ticket first is altered into a fully flexible Y ticket. But again, I'm no master in fare rules.
-- Added
Comeplete rules, knock yourself out!
-- Added
Comeplete rules, knock yourself out!
Code:
Finnair (AY) OLXECOUS NYC to SHA
General notes
BASIC SEASON MIDWEEK REGULAR APEX FARES O
FOR ROUND TRIP FARES
Category 2: Day/Time restrictions
PERMITTED MON THROUGH THU ON EACH TRANSATLANTIC SECTOR.
Category 3: Seasonal restrictions
PERMITTED 16JAN THROUGH 30JUN OR 16AUG THROUGH 14DEC ON
THE FIRST INTERNATIONAL SECTOR.
Category 4: Flight restrictions
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN AREA 1
THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING
ANY AA FLIGHT
ANY AY FLIGHT
ANY US FLIGHT.
NOTE -
AS PER SPECIFIED ROUTING.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN AREA 3
THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING
ANY AY FLIGHT
ANY CA FLIGHT OPERATED BY CA
ANY CX FLIGHT OPERATED BY CX
ANY CZ FLIGHT OPERATED BY CZ
ANY FM FLIGHT OPERATED BY FM
ANY HU FLIGHT OPERATED BY HU
ANY KA FLIGHT OPERATED BY KA
ANY MU FLIGHT OPERATED BY MU.
Category 5: Advanced reservation/ticketing restrictions
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WAITLIST NOT PERMITTED.
WHEN RESERVATIONS ARE MADE AT LEAST 17 DAYS BEFORE
DEPARTURE TICKETING MUST BE COMPLETED WITHIN 14 DAYS AFTER
RESERVATIONS ARE MADE OR AT LEAST 14 DAYS BEFORE DEPARTURE
WHICHEVER IS EARLIER.
OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WAITLIST NOT PERMITTED.
WHEN RESERVATIONS ARE MADE AT LEAST 4 DAYS BEFORE
DEPARTURE TICKETING MUST BE COMPLETED WITHIN 3 DAYS
AFTER RESERVATIONS ARE MADE OR AT LEAST 3 DAYS BEFORE
DEPARTURE WHICHEVER IS EARLIER.
OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WAITLIST NOT PERMITTED.
TICKETING MUST BE COMPLETED WITHIN 24 HOURS AFTER
RESERVATIONS ARE MADE.
NOTE -
DUE TO AUTOMATED TICKETING DEADLINE CONTROL
DIFFERENCE COULD EXIST BETWEEN THE FARE RULE
LAST TICKETING DATE AND THE SYSTEM GENERATED
TICKETING DEADLINE MESSAGE.
---------
THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES.
Category 5: Advanced reservation/ticketing restrictions
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
NOTE -
WAITLIST NOT PERMITTED AT TIME OF TICKETING.
TIME OF TICKETING IS DEFINED ACCORDING TO TICKET
TIME LIMIT. IF TTL IS NOT RESPECTED ALL SEGMENTS
WILL BE CANCELLED.
----
DUE TO AUTOMATED TICKETING DEADLINE CONTROL
DIFFERENCE COULD EXIST BETWEEN THE FARE RULE
LAST TICKETING DATE AND THE SYSTEM GENERATED
TICKETING DEADLINE MESSAGE.
THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES.
----
ANY RESERVATION NOT TICKETED AT LEAST 26 HOURS
BEFORE DEPARTURE WILL BE CANCELLED. THIS APPLIES
IRRESPECTIVE OF THE ABOVE MENTIONED DEADLINES.
RESERVATIONS MADE WITHIN 26 HOURS BEFORE DEPARTURE
REQUIRE TICKETING AT THE SAME TIME.
Category 6: Minimum stay requirements
WHEN DEPARTURE FROM FARE ORIGIN IS SUN THROUGH THU THEN
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO EARLIER THAN 3
DAYS AFTER DEPARTURE FROM FARE ORIGIN.
Category 7: Maximum stay requirements
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 6
MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
Category 8: Stopover restrictions
2 STOPOVERS PERMITTED ON THE PRICING UNIT - 1 IN EACH
DIRECTION IN EUROPE AT USD 100.00 EACH.
CHILD/INFANT DISCOUNTS APPLY.
Category 9: Transfer restrictions
UNLIMITED FREE TRANSFERS PERMITTED ON THE PRICING UNIT
FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON
THE FARE COMPONENT.
NOTE -
- ACCORDING TO ROUTING.
Category 10: Combinability
END-ON-END NOT PERMITTED. SIDE TRIPS NOT PERMITTED
APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN
MISCELLANEOUS PROVISIONS - CATEGORY 23.
OPEN JAWS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS.
OPEN JAWS NOTE -
THE MOST RESTRICTIVE CONDITIONS APPLY WHEN
COMBINING FARES ON A HALF ROUND TRIP BASIS.
PROVIDED -
THE OPEN SEGMENT MUST BE
WITHIN
-WITHIN AREA 1 OR WITHIN AREA 2 OR WITHIN AREA 3
COMBINATIONS ARE WITH ANY FARE FOR CARRIER AY WITH
ANY RULE IN ANY PUBLIC TARIFF.
ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM ROUND TRIPS
-TO FORM CIRCLE TRIPS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED.
ROUND TRIPS/CIRCLE TRIPS NOTE -
THE MOST RESTRICTIVE CONDITIONS APPLY WHEN
COMBINING FARES ON A HALF ROUND TRIP BASIS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER AY WITH ANY
RULE IN ANY PUBLIC TARIFF.
Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON/AFTER 04APR 13.
Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON AY.
Category 16: Penalties
CHANGES
ANY TIME
CHANGES PERMITTED.
NOTE -
CHARGE USD 200 FOR REISSUE/REVALIDATION
----------
NO CHILD DISCOUNT APPLIES / INFANT WITHOUT A
SEAT - NO CHARGE
----------
CHANGES PERMITTED BEFORE ORIGINALY SCHEDULED
FLIGHT
----------
THE TICKET MUST BE REVALIDATED OR REISSUED AT THE
SAME TIME WHEN THE BOOKING IS CHANGED.
----------
THE CHANGE FEE APPLIES PER TRANSACTION. THE
CHANGE FEE MUST BE COLLECTED AT THE SAME TIME
WHEN THE BOOKING IS CHANGED
----------
WHEN COMBINING ON A HALF ROUNDTRIP BASIS THE
PENALTY RULES FOR EACH FARE COMPONENT APPLY.
CHARGE HIGHEST PENALTY FEE OF ALL CHANGED FARE
COMPONENTS.
----------
IN CASE OF REISSUE/UPGRADE-
WHEN THE FIRST FARE COMPONENT IS CHANGED CURRENT
FARES VALID AT THE TIME OF REISSUE MUST BE USED.
OTHERWISE HISTORICAL FARES VALID AT THE TIME OF
ISSUANCE OF PREVIOUS TICKET MUST BE USED.
----------
THE DIFFERENCE AND A CHANGE FEE WILL BE COLLECTED.
----------
RE-ROUTING NOT PERMITTED
----------
ALL PROVISIONS OF THE NEW FARE MUST BE COMPLIED
WITH
----------
THE NON-REFUNDABLE AMOUNT -FARE/YQ/YR - OF THE
ORIGINAL TICKET WILL BE NON-REFUNDABLE AND HAS TO
BE INSERTED IN THE ENDORSEMENT BOX OF THE NEW
TICKET.
----------
NO SHOW - NOT PERMITTED
----------
IF PASSENGER IS NO SHOW - FINNAIR HAS A RIGHT
TO CANCEL ONWARD OR RETURN RESERVATION.
----------
NAME CHANGES ARE NOT PERMITTED.
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE.
NOTE -
UNUSED YR/YQ FEES ARE NON-REFUNDABLE.
----------
THE MOST RESTRICTIVE REFUND CONDITIONS APPLY WHEN
COMBINING ON A HALF ROUNDTRIP BASIS.
----------
FULL REFUND PERMITTED IN CASE OF -
- REJECTION OF VISA. EMBASSY STATEMENT REQUIRED.
- DEATH OF PASSENGER OR FAMILY MEMBER.
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE.
----------
NO SHOW - NOT PERMITTED
Category 17: HIP exceptions
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR
STOPOVERS.
Category 18: Endorsements
THE ORIGINAL TICKET MUST BE ANNOTATED - CHNG USD200/NON
REF - IN THE ENDORSEMENT BOX.
Category 19: Discounts
ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE.
TICKET DESIGNATOR - CH
OR - 1ST INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT
OF THE FARE.
TICKET DESIGNATOR - IN
OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE
FARE.
TICKET DESIGNATOR - CH.
NOTE -
UNACCOMPANIED CHILD- CONTACT CARRIER FOR DETAILS
Category 23: Miscellaneous Fare Tags
THIS FARE MUST NOT BE USED AS THE HIGH OR THE LOW FARE
WHEN CALCULATING A DIFFERENTIAL. THIS FARE MUST NOT BE
USED AS THE THROUGH FARE WHEN PRICING A FARE COMPONENT
WITH A DIFFERENTIAL.
Category 31: Voluntary changes
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
CHARGE USD 200.00 FOR REVALIDATION OR HIGHEST FEE OF
ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE
FOR INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO CONNECTIONS/FARE BREAKS
2. SAME FARE ON 1ST FARE COMPONENT IS USED
3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
5. AY SAME FARE CLASS IS USED
6. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
9. TKT REISSUE RESTRICTED TO AY
REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMOUNT.
OR -
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO CONNECTIONS/1ST FLIGHT COUPON/FARE
BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
4. AY FARES ARE USED
5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
9. TKT REISSUE RESTRICTED TO AY
OR -
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
4. AY FARES ARE USED
5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
8. TKT REISSUE RESTRICTED TO AY
REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMOUNT.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
CHARGE USD 200.00 FOR REVALIDATION OR HIGHEST FEE OF
ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE
FOR INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
5. AY SAME FARE CLASS IS USED
6. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
9. TKT REISSUE RESTRICTED TO AY
REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY
THOSE OF AY INTERNATIONAL FARES
CHARGE USD 200.00 FOR REISSUE OR HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR
INFANTS W/O SEAT AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST
BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT
5. AY FARES ARE USED
6. PUBLIC FARES ARE USED IF TICKETED FARE IS IN
PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED
FARE IS IN PRIVATE TARIFF
7. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS
TKT
8. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
9. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
10. TKT REISSUE RESTRICTED TO AY
REFUND VIA MCO
ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
ANYTIME WITHIN TKT VALIDITY
CHANGES NOT PERMITTED/REFUND TKT-ANY REMAINING AMT WILL
APPLY TO NEW TKT
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT.
Category 33: Voluntary cancellations
REFER TO PENALTIES CATEGORY 16
Category 50: Application
FINNAIR BASIC FARES
APPLICATION
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.