Fairmont Turnberry Isle [no longer a Fairmont hotel]
Sep 1, 2011, 6:56 pm
#61
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Instead of leaving the customers out in a lurk, Fairmont realizes that they have a contractual obligation they need to meet.. since a reservation generated is in fact a contract..
Kudos to Fairmont.. not so much for Turnberry..
Sep 1, 2011, 9:23 pm
#62
Join Date: May 2011
Location: Closer to YKZ than YYZ
Programs: AC*75K, Amex Centurion, Marriott Platinum Elite, All Accor Diamond, Hilton Diamond
Posts: 269
Just got this from Turnberry. All I can do is laugh a bit at going around in circles...
I am waiting for Fairmont to confirm everything for me. Hopefully the stay will end up being a smooth one.
Hope you are well. We are no longer a Fairmont Property and are now part of the Turnberry Hotel Group. We would love to have you stay with us at our beautiful resort in October as you originally booked but unfortunately we are not able to honor your Fairmont’s Presidents Certificates for that booking and all future bookings with us. If you have further questions in regards to this issue please contact Fairmont Corporate at 416 874 2600. Thank you for your understanding in this matter and have a wonderful evening.
I am waiting for Fairmont to confirm everything for me. Hopefully the stay will end up being a smooth one.
Hope you are well. We are no longer a Fairmont Property and are now part of the Turnberry Hotel Group. We would love to have you stay with us at our beautiful resort in October as you originally booked but unfortunately we are not able to honor your Fairmont’s Presidents Certificates for that booking and all future bookings with us. If you have further questions in regards to this issue please contact Fairmont Corporate at 416 874 2600. Thank you for your understanding in this matter and have a wonderful evening.
Sep 1, 2011, 9:27 pm
#63
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Just got this from Turnberry. All I can do is laugh a bit at going around in circles...
I am waiting for Fairmont to confirm everything for me. Hopefully the stay will end up being a smooth one.
Hope you are well. We are no longer a Fairmont Property and are now part of the Turnberry Hotel Group. We would love to have you stay with us at our beautiful resort in October as you originally booked but unfortunately we are not able to honor your Fairmont’s Presidents Certificates for that booking and all future bookings with us. If you have further questions in regards to this issue please contact Fairmont Corporate at 416 874 2600. Thank you for your understanding in this matter and have a wonderful evening.
I am waiting for Fairmont to confirm everything for me. Hopefully the stay will end up being a smooth one.
Hope you are well. We are no longer a Fairmont Property and are now part of the Turnberry Hotel Group. We would love to have you stay with us at our beautiful resort in October as you originally booked but unfortunately we are not able to honor your Fairmont’s Presidents Certificates for that booking and all future bookings with us. If you have further questions in regards to this issue please contact Fairmont Corporate at 416 874 2600. Thank you for your understanding in this matter and have a wonderful evening.
Man, to think what went behind the curtains to get to this point.. Some sort of tug of war.. and sounds like Turnberry has it out for their customers..
If Fairmont pays for your stay, I hope Fairmont would litigate the contractual obligations Turnberry does not honor.. I really have no use for businesses that conduct business unethically..
Sep 1, 2011, 9:28 pm
#64
Suspended
Join Date: Dec 2005
Posts: 9,916
The sent the e-mail without request..
Instead of leaving the customers out in a lurk, Fairmont realizes that they have a contractual obligation they need to meet.. since a reservation generated is in fact a contract..
Kudos to Fairmont.. not so much for Turnberry..
Instead of leaving the customers out in a lurk, Fairmont realizes that they have a contractual obligation they need to meet.. since a reservation generated is in fact a contract..
Kudos to Fairmont.. not so much for Turnberry..
Sep 1, 2011, 9:33 pm
#65
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I would equate the reservations made at Turnberry while a Fairmont, to the Platinum Lifetime Status promo that was made by mistake..
Fairmont honored the lifetime promo (as the executive manager who I talked to explained to me) because of the advertising stipulations marketed..
and I imagine that Fairmont would pay the actual dollars for those who made a reservation at this hotel, so that Fairmont would legally remain above board..
Sep 2, 2011, 5:57 pm
#66
Join Date: Nov 2010
Location: New York
Programs: AA EXP, SPG PLT, FPC PLT, Hyatt Gold Passport Diamond
Posts: 264
I am on the same boat here with reservation forna stay at end of Sept. I called PLT desk yesterday and they call back today to confirm Turnberry will only honor the rate booked, but no other PLT benefits like suite upgrade and free night. Fairmont will honor it's commitment to PLT and pay for the free night and Suite upgrade. So it's really rewarding to be loyal to Fairmont. And this will probrably our last stay at Turnberry.
Sep 2, 2011, 6:00 pm
#67
Join Date: Nov 2010
Location: New York
Programs: AA EXP, SPG PLT, FPC PLT, Hyatt Gold Passport Diamond
Posts: 264
Turnberry is pretty pompous imo.. Fairmont is way above board and classy..
Man, to think what went behind the curtains to get to this point.. Some sort of tug of war.. and sounds like Turnberry has it out for their customers..
If Fairmont pays for your stay, I hope Fairmont would litigate the contractual obligations Turnberry does not honor.. I really have no use for businesses that conduct business unethically..
Man, to think what went behind the curtains to get to this point.. Some sort of tug of war.. and sounds like Turnberry has it out for their customers..
If Fairmont pays for your stay, I hope Fairmont would litigate the contractual obligations Turnberry does not honor.. I really have no use for businesses that conduct business unethically..
Sep 5, 2011, 1:53 pm
#68
Join Date: May 2011
Location: Closer to YKZ than YYZ
Programs: AC*75K, Amex Centurion, Marriott Platinum Elite, All Accor Diamond, Hilton Diamond
Posts: 269
Just got the following email forwarded from CTS rep. Going to send an email to confirm that Fairmont certificates will be honoured.
-----
September 3, 2011
Dear Future Guest,
We look forward to welcoming you to South Florida’s most exclusive tropical retreat. As it is our desire to keep you informed, we want to share with you that we are no longer affiliated with the Fairmont brand and our resort name has changed to Turnberry Isle Miami. As of this week, locally-based and family-owned Turnberry Hotel Group resumed management operations for our property.
Please know that we will honor the rate and/or package you booked at the time of your reservation. But more importantly, every aspect of your upcoming stay will retain the high standards that are synonymous with a Turnberry experience. You can look forward to a more renewed attention to detail and an even better guest experience that includes those personalized touches that is expected of our world-class resort.
Should you have any questions, please feel free to contact me at 786-xxx-xxxx or email [email protected]. We truly appreciate your business and allowing us to service you during your stay. Safe travels to Miami!
-----
September 3, 2011
Dear Future Guest,
We look forward to welcoming you to South Florida’s most exclusive tropical retreat. As it is our desire to keep you informed, we want to share with you that we are no longer affiliated with the Fairmont brand and our resort name has changed to Turnberry Isle Miami. As of this week, locally-based and family-owned Turnberry Hotel Group resumed management operations for our property.
Please know that we will honor the rate and/or package you booked at the time of your reservation. But more importantly, every aspect of your upcoming stay will retain the high standards that are synonymous with a Turnberry experience. You can look forward to a more renewed attention to detail and an even better guest experience that includes those personalized touches that is expected of our world-class resort.
Should you have any questions, please feel free to contact me at 786-xxx-xxxx or email [email protected]. We truly appreciate your business and allowing us to service you during your stay. Safe travels to Miami!
Last edited by makemoretospendmore; Sep 5, 2011 at 1:54 pm Reason: Took out contact info... unsure if against TOS
Sep 5, 2011, 4:41 pm
#69
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Just got the following email forwarded from CTS rep. Going to send an email to confirm that Fairmont certificates will be honoured.
-----
September 3, 2011
Dear Future Guest,
We look forward to welcoming you to South Florida’s most exclusive tropical retreat. As it is our desire to keep you informed, we want to share with you that we are no longer affiliated with the Fairmont brand and our resort name has changed to Turnberry Isle Miami. As of this week, locally-based and family-owned Turnberry Hotel Group resumed management operations for our property.
Please know that we will honor the rate and/or package you booked at the time of your reservation. But more importantly, every aspect of your upcoming stay will retain the high standards that are synonymous with a Turnberry experience. You can look forward to a more renewed attention to detail and an even better guest experience that includes those personalized touches that is expected of our world-class resort.
Should you have any questions, please feel free to contact me at 786-xxx-xxxx or email [email protected]. We truly appreciate your business and allowing us to service you during your stay. Safe travels to Miami!
-----
September 3, 2011
Dear Future Guest,
We look forward to welcoming you to South Florida’s most exclusive tropical retreat. As it is our desire to keep you informed, we want to share with you that we are no longer affiliated with the Fairmont brand and our resort name has changed to Turnberry Isle Miami. As of this week, locally-based and family-owned Turnberry Hotel Group resumed management operations for our property.
Please know that we will honor the rate and/or package you booked at the time of your reservation. But more importantly, every aspect of your upcoming stay will retain the high standards that are synonymous with a Turnberry experience. You can look forward to a more renewed attention to detail and an even better guest experience that includes those personalized touches that is expected of our world-class resort.
Should you have any questions, please feel free to contact me at 786-xxx-xxxx or email [email protected]. We truly appreciate your business and allowing us to service you during your stay. Safe travels to Miami!
I would get in writing from Fairmont.. print it out and bring it with you..
Sep 6, 2011, 8:24 am
#70
Join Date: Feb 2000
Location: New York, NY, USA
Programs: BAGold; AA3MMPlat; UA1MMGold; FBGold; MarriottAmb; AccorPlat; HHGold; ICPlatAmb; HyattDiscoverist
Posts: 4,378
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September 3, 2011
Dear Future Guest,
We look forward to welcoming you to South Florida’s most exclusive tropical retreat. As it is our desire to keep you informed, we want to share with you that we are no longer affiliated with the Fairmont brand and our resort name has changed to Turnberry Isle Miami. As of this week, locally-based and family-owned Turnberry Hotel Group resumed management operations for our property.
Please know that we will honor the rate and/or package you booked at the time of your reservation. But more importantly, every aspect of your upcoming stay will retain the high standards that are synonymous with a Turnberry experience. You can look forward to a more renewed attention to detail and an even better guest experience that includes those personalized touches that is expected of our world-class resort.
Should you have any questions, please feel free to contact me at 786-xxx-xxxx or email [email protected]. We truly appreciate your business and allowing us to service you during your stay. Safe travels to Miami!
Sep 6, 2011, 10:27 am
#71
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Any word from Fairmont whether these booked reservations with Fairmont will count towards status? You may want to get that clarified..
Sep 8, 2011, 12:10 pm
#72
Join Date: May 2011
Location: Closer to YKZ than YYZ
Programs: AC*75K, Amex Centurion, Marriott Platinum Elite, All Accor Diamond, Hilton Diamond
Posts: 269
I just received the following email from CTS regarding my reservation for October. I still have not had anyone from Turnberry confirm that Fairmont is covering my upgrades and comp night.
-----
At this time, we are honoring all reservations inclusive of Fairmont bookings with incentives/certificates that were booked prior to August 28, 2011 with arrival in September. As far as reservations for arriving after September 30th, we hope to provide guest with more information within the next week or two. But at this time, all bookings for arrival this month will be honored.
Their October booking’s are currently under the American Express Fine Hotels & Resorts Rate and their reservations will remain current. But as far as using any Fairmont certificates after September 30, 2011, that has yet to be determined. We hope to have more information within the next 2 weeks.
-----
At this time, we are honoring all reservations inclusive of Fairmont bookings with incentives/certificates that were booked prior to August 28, 2011 with arrival in September. As far as reservations for arriving after September 30th, we hope to provide guest with more information within the next week or two. But at this time, all bookings for arrival this month will be honored.
Their October booking’s are currently under the American Express Fine Hotels & Resorts Rate and their reservations will remain current. But as far as using any Fairmont certificates after September 30, 2011, that has yet to be determined. We hope to have more information within the next 2 weeks.
Sep 8, 2011, 10:33 pm
#73
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I just received the following email from CTS regarding my reservation for October. I still have not had anyone from Turnberry confirm that Fairmont is covering my upgrades and comp night.
-----
At this time, we are honoring all reservations inclusive of Fairmont bookings with incentives/certificates that were booked prior to August 28, 2011 with arrival in September. As far as reservations for arriving after September 30th, we hope to provide guest with more information within the next week or two. But at this time, all bookings for arrival this month will be honored.
Their October booking’s are currently under the American Express Fine Hotels & Resorts Rate and their reservations will remain current. But as far as using any Fairmont certificates after September 30, 2011, that has yet to be determined. We hope to have more information within the next 2 weeks.
-----
At this time, we are honoring all reservations inclusive of Fairmont bookings with incentives/certificates that were booked prior to August 28, 2011 with arrival in September. As far as reservations for arriving after September 30th, we hope to provide guest with more information within the next week or two. But at this time, all bookings for arrival this month will be honored.
Their October booking’s are currently under the American Express Fine Hotels & Resorts Rate and their reservations will remain current. But as far as using any Fairmont certificates after September 30, 2011, that has yet to be determined. We hope to have more information within the next 2 weeks.
Oct 19, 2011, 11:42 pm
#75
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
A great read into the various back and forth.... See HERE
internal court documents outlining the 'bare it all' details of the disagreement between Fairmont and Turnberry..