Fairmont Maui Free Certificate Stay Cancellation Policy
Jan 3, 2018, 10:36 am
#1
Original Poster
Join Date: Mar 2015
Posts: 40
Fairmont Maui Free Certificate Stay Cancellation Policy
We are scheduled to stay at Maui 1/13-17 on the free night certs from credit card signup.
We might have to cancel because of some surgery.
I called and was told that I would have to pay for 2 night penalty at current rates?
My reservation states $0 room rate My emailed confirmation I received states Cancellation Amount $332
Anybody have any ideas what would be correct cancellation penalty?
We might have to cancel because of some surgery.
I called and was told that I would have to pay for 2 night penalty at current rates?
My reservation states $0 room rate My emailed confirmation I received states Cancellation Amount $332
Anybody have any ideas what would be correct cancellation penalty?
Jan 3, 2018, 1:46 pm
#2
Original Poster
Join Date: Mar 2015
Posts: 40
I talked to the hotel directly and they said there would be no penalty at all and all certificates returned.
So I guess I answered my own question
So I guess I answered my own question
Jan 3, 2018, 5:37 pm
#3
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
Congratulations! I just looked it up and that resort, on revenue stays, requires 21 days' advance cancellation & otherwise charges 2 nights' room rent! Is it maybe different for award stays?
Jan 4, 2018, 4:52 pm
#4
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Talking to hotel directly is always best in these types of circumstances. The call centre has to follow the rules. The hotel has discretion to offer cancellations in case of extenuating circumstances. (I had a Westin that allowed me to cancel a reservation after midnight of the check-in day when I missed a connecting flight.)
Jan 4, 2018, 9:10 pm
#5
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
It could also be that the hotel is happy to have you not show up. I don't know what the hotel gets paid by Fairmont when a guest uses a free night certificate, but I would bet that it's significantly less than what a paying guest would bring. Considering the website is showing no rooms available for your dates, they can waive their cancellation policy to make you happy, and still come out ahead.