20% Discount on LifeExperiences.ca until Feb 13/17
Oct 4, 2017, 8:51 pm
#61
Original Poster
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
I don't understand why some of these purchases aren't working.
When I bought some of these earlier in the year, the Costco site would not let me buy more than 5 in a single purchase. However, I've bought 30 of them in the last couple of weeks, and have been buying them 10 at a time, and all purchases have gone through without any difficulty. Payment by Visa.
I can understand why it would reject the MasterPass promo if people have used it more than once, or if you didn't add your member number, because the terms do specifically say it is only available to Costco members and only once. But for the system to cancel orders of Costco members that are not trying to use the MasterPass discount just doesn't make sense.
Did Customer Service give a reason for the rejection when you called?
When I bought some of these earlier in the year, the Costco site would not let me buy more than 5 in a single purchase. However, I've bought 30 of them in the last couple of weeks, and have been buying them 10 at a time, and all purchases have gone through without any difficulty. Payment by Visa.
I can understand why it would reject the MasterPass promo if people have used it more than once, or if you didn't add your member number, because the terms do specifically say it is only available to Costco members and only once. But for the system to cancel orders of Costco members that are not trying to use the MasterPass discount just doesn't make sense.
Did Customer Service give a reason for the rejection when you called?
Oct 4, 2017, 9:54 pm
#62
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
Use a Visa for now to purchase - worked for me just now.
Oct 5, 2017, 7:16 am
#63
Join Date: Apr 2011
Posts: 28
I spoke with Costco.ca yesterday and was told there was a problem with Masterpass yesterday and they hoped it would be resolved by today. The rep said the discount should be generated for each unique Masterpass account and that if your profile wouldn't generate the discount you could call them and have them apply the $25 discount after the order was placed.
Oct 5, 2017, 8:56 am
#64
Join Date: Apr 2011
Posts: 28
Masterpass transactions are still being declined through Costco.ca. I just tried again.
Oct 5, 2017, 8:59 am
#65
Join Date: Apr 2011
Posts: 28
Tried buying 2 life experiences certificates paying with a Visa and it was declined too.
Oct 5, 2017, 9:20 am
#66
Join Date: Jan 2010
Location: YYC
Programs: Aeroplan E50K, Marriott Titanium/Lifetime Platinum, Accor Diamond
Posts: 274
I bought $1K worth for an upcoming stay at BSH shortly after reading in this thread that they were available again on the Costco website. Received the certs within 24 hrs and converted them to Fairmont certs on the life experiences website shortly thereafter without any issues. That being said I didnt' bother with the Masterpass deal.
Oct 5, 2017, 1:17 pm
#67
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
EDIT: nevermind
Last edited by MasterGeek; Oct 5, 2017 at 1:34 pm
Oct 16, 2017, 11:53 pm
#68
Join Date: Nov 2014
Location: Somewhere
Posts: 1,178
I'm looking to book an FHR rate through AMEX Travel. Does anyone know if I can book it and pay a portion of the final bill using Fairmont gift cards upon checkout?
Oct 17, 2017, 5:00 am
#69
Original Poster
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
The LifeExperience cards have a limit of $1,000 per stay, which may or may not be enforced, and there is no limit on using regular Fairmont gift cards.
Oct 17, 2017, 12:54 pm
#70
Join Date: Nov 2014
Location: Somewhere
Posts: 1,178
Thanks CanadaDH. Do you know if this would count towards PLAT5 or do I need to pay the whole bill using AMEX Plat?
Oct 17, 2017, 6:34 pm
#71
Original Poster
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
Many people have reported that it still counted without any problem, even though the terms say you need to pay the bill with your Amex. If you want to be extra careful, you could just pay down most of your bill using gift cards, leaving a small balance for your Amex, so you will at least have a charge to the card matching the stay.
Oct 19, 2017, 2:24 pm
#72
Join Date: Nov 2014
Location: Somewhere
Posts: 1,178
Many people have reported that it still counted without any problem, even though the terms say you need to pay the bill with your Amex. If you want to be extra careful, you could just pay down most of your bill using gift cards, leaving a small balance for your Amex, so you will at least have a charge to the card matching the stay.
Oct 25, 2017, 10:53 am
#73
Join Date: Sep 2010
Posts: 19
Can the $100 life experience certificate be redeemed partially or does it need to be redeemed in its entirety? For instance, if my Folio is $450, can I apply 5 certificates and have $50 left over on one for a future stay at another hotel?
Oct 25, 2017, 11:37 am
#74
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Unlike gift cards, the Lifeexperience gift certificates can only be redeemed in full.
Oct 26, 2017, 3:18 pm
#75
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843