Reservation Details when using certs
Jun 6, 2011, 7:14 pm
#1
Original Poster
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
Posts: 1,329
Reservation Details when using certs
Sorry if this was discussed elsewhere. Didn't find anything, so...
I made a bunch of reservations for my summer travels, extensively using upgrade and comp night certs. Used to be the reservation details in my account online would show all the upgrades, etc. But I've noticed that all my reservations coming up (the ones using certs) are showing the base room I booked. For example, for an upcoming stay I have booked a Fairmont room, and told the Plt Concierge that I am using a room upgrade cert and a comp night cert. I received email confirmation that it is now a Deluxe Room (double in size). And rates only show 1 night. Great.
But online it still shows a fairmont room with none of the upgrade info or rate info.
Is anyone else experiencing same?
I made a bunch of reservations for my summer travels, extensively using upgrade and comp night certs. Used to be the reservation details in my account online would show all the upgrades, etc. But I've noticed that all my reservations coming up (the ones using certs) are showing the base room I booked. For example, for an upcoming stay I have booked a Fairmont room, and told the Plt Concierge that I am using a room upgrade cert and a comp night cert. I received email confirmation that it is now a Deluxe Room (double in size). And rates only show 1 night. Great.
But online it still shows a fairmont room with none of the upgrade info or rate info.
Is anyone else experiencing same?
Jun 6, 2011, 7:25 pm
#2
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Sorry if this was discussed elsewhere. Didn't find anything, so...
I made a bunch of reservations for my summer travels, extensively using upgrade and comp night certs. Used to be the reservation details in my account online would show all the upgrades, etc. But I've noticed that all my reservations coming up (the ones using certs) are showing the base room I booked. For example, for an upcoming stay I have booked a Fairmont room, and told the Plt Concierge that I am using a room upgrade cert and a comp night cert. I received email confirmation that it is now a Deluxe Room (double in size). And rates only show 1 night. Great.
But online it still shows a fairmont room with none of the upgrade info or rate info.
Is anyone else experiencing same?
I made a bunch of reservations for my summer travels, extensively using upgrade and comp night certs. Used to be the reservation details in my account online would show all the upgrades, etc. But I've noticed that all my reservations coming up (the ones using certs) are showing the base room I booked. For example, for an upcoming stay I have booked a Fairmont room, and told the Plt Concierge that I am using a room upgrade cert and a comp night cert. I received email confirmation that it is now a Deluxe Room (double in size). And rates only show 1 night. Great.
But online it still shows a fairmont room with none of the upgrade info or rate info.
Is anyone else experiencing same?
The Fairmont IT system is quite crappy as we all know, so Iīm always worried the upgrade gets lost, so now I try to get a new confirmation e-mail after applying an upgrade cert.
Another feature I miss is that previously I could see the room category change in "real time", e.g. when a hotel gave me a comp. upgrade every now and then (usually a day before check-in or the morning of the day I was arriving) it would show up in my profile.
Jun 6, 2011, 7:42 pm
#3
Original Poster
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
Posts: 1,329
Thanks, Jasper, for confirming this. At least now I know it's not just me 
Yeah, it is pretty amazing how horrible the system is for a chain as established as Fairmont.
thanks again.
Yeah, it is pretty amazing how horrible the system is for a chain as established as Fairmont.
thanks again.
Jun 6, 2011, 7:51 pm
#4
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I like the design of the website, but Iīm really tired of getting error messages about 33% of the time, the data in my profile changing mysteriously, reservations disappearing etc.
Jun 7, 2011, 4:02 am
#5
Join Date: Jul 2010
Location: YOW
Programs: AC*SE MM, Accor Diamond, Marriott Platinum
Posts: 384
I appreciated this thread - I had the same problem this week with reservations I made for the Christmas holidays this year. I've been on the road for business since I made the reservations, and I just got around to checking them online this morning. I was very surprised to see the upgrades, comp nights, etc. hadn't been reflected. I'll call today and get email confirmations (good idea Jasper - thanks!) but I'm relieved to know I'm not the only one!
Jun 7, 2011, 10:39 pm
#6
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I can confirm that reservations for the past 6 months haven't reflected guaranteed upgraded rooms.. rather the level of room which was paid..
I've been having Fairmont reservations and/or hotels e-mailing me reservation details reflecting what is exactly booked.. can't count on the online system to reflect the room category booked.
I've been having Fairmont reservations and/or hotels e-mailing me reservation details reflecting what is exactly booked.. can't count on the online system to reflect the room category booked.