Fairmont extending certificate dates
Nov 9, 2018, 5:01 pm
#76
Join Date: Sep 2012
Posts: 1,748
Have a look at the end of this thread...
Important Change to Your Fairmont President's Club Membership
I suspect you're just another one of us, who for some mysterious reason, unknown even to Accor, have not been able to see our certs on the website for the past week. The advice I received by CS, was that they had no idea why it was happening, but to check back later. Your certs should still be there and be usable, but you just can't see them.
But fear not... Accor's crack IT team, who is both skilled and dedicated to the cause, is on top of it! Just as soon as they finish their union lunch break, they might take a shot at trying to figure out what caused the mess, or will at least come up with some reason to blame it on you, the customer.
Important Change to Your Fairmont President's Club Membership
I suspect you're just another one of us, who for some mysterious reason, unknown even to Accor, have not been able to see our certs on the website for the past week. The advice I received by CS, was that they had no idea why it was happening, but to check back later. Your certs should still be there and be usable, but you just can't see them.
But fear not... Accor's crack IT team, who is both skilled and dedicated to the cause, is on top of it! Just as soon as they finish their union lunch break, they might take a shot at trying to figure out what caused the mess, or will at least come up with some reason to blame it on you, the customer.
I just thought I'd share my experience. Yes I started panicking yesterday when I realised the certs were expiring and I went in and couldn't see my certs.
1. My certs can be seen on the Accor app, but not the PC
2. My SO's certs can be seen on the PC. Haven't tried the app
I remember checking the PC for both accounts post merger and they could both be seen.
Nov 9, 2018, 8:09 pm
#78
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I just thought I'd share my experience. Yes I started panicking yesterday when I realised the certs were expiring and I went in and couldn't see my certs.
1. My certs can be seen on the Accor app, but not the PC
2. My SO's certs can be seen on the PC. Haven't tried the app
I remember checking the PC for both accounts post merger and they could both be seen.
1. My certs can be seen on the Accor app, but not the PC
2. My SO's certs can be seen on the PC. Haven't tried the app
I remember checking the PC for both accounts post merger and they could both be seen.
Nov 18, 2018, 3:19 pm
#79
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
Any idea if it's easy to apply certificates you have to other people's bookings? I'm in a situation where I'm going to end up with extra certs, and I'd like to use them if possible towards other reservations that people have.
Nov 18, 2018, 6:39 pm
#80
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
You would need to transfer the certificates to the account of your friend (who is supposed to be family, but I can't imagine they could easily challenge you on who you say your family is). Once transferred, your friend could apply the certificate to a booking.
Nov 18, 2018, 10:35 pm
#81
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
PsiFighter, please see this thread, esp. starting with Post #9, where I asked a similar question. The bad thing is that the rules say/ said immediate family only: the member's parents, siblings, and children. It used to be transferable online.
If one must phone in now, a member who is a man will probably raise suspicion if transferring to another male with a different last name! Which makes it hard to pretend that the receiver is the giver's father, brother, or son!
If one must phone in now, a member who is a man will probably raise suspicion if transferring to another male with a different last name! Which makes it hard to pretend that the receiver is the giver's father, brother, or son!
Last edited by Brendan; Jan 1, 2019 at 12:58 pm
Dec 12, 2018, 8:25 pm
#82
Join Date: Aug 2010
Location: YEG
Programs: Accor Plat, Marriott Plat
Posts: 59
I just called in looking for a 5 night stay and applying a suite upgrade, checking in on the Feb 28th. I was told that the suite upgrade period expires on the 28th, so it wouldn't work out. The recommendation was to see if I could switch my trip to check out on the 28th or even March 1st.
Dec 13, 2018, 7:15 am
#83
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
I just called in looking for a 5 night stay and applying a suite upgrade, checking in on the Feb 28th. I was told that the suite upgrade period expires on the 28th, so it wouldn't work out. The recommendation was to see if I could switch my trip to check out on the 28th or even March 1st.
Dec 14, 2018, 7:48 pm
#84
Join Date: Aug 2010
Location: YEG
Programs: Accor Plat, Marriott Plat
Posts: 59
That's what I thought too, but the Moncton agent double-checked and was quite certain. I suspect that it's related to be big shift to Accor. Fortunately, I was able to rearrange my trip and it all worked out in the end.
Dec 17, 2018, 4:16 am
#85
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I believe Fairmont is no longer allowing transfer of certs. A friend has offered me his spa certs. Is there any way I can use these if I will be traveling on my own?
Dec 17, 2018, 5:51 am
#86
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
There is another thread around here somewhere. You can't transfer them online anymore, but apparently can call in to have it done. I think there is also a catch, that the person you're transferring to, must have had an FPC account so that the Accor account has a certificate portal to transfer them into, which is obviously not a problem in your case.
Dec 19, 2018, 10:39 pm
#87
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
Hey, MargaritaGirl, has your friend phoned in to transfer cert.s to you? Was he successful?
Dec 20, 2018, 9:56 am
#88
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jan 3, 2019, 10:54 pm
#89
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
I just successfully transferred a $25 food/ spa certificate & a Suite Upgrade certificate by phoning Moncton, even though I was only Premier 
!
!
Jan 7, 2019, 2:45 pm
#90
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I used $100 worth of dining certificates from two different member accounts at a Fairmont hotel bar without a corresponding stay last month.