BR Facing Internal Crisis
Sep 30, 2019, 3:02 pm
#1
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
BR Facing Internal Crisis
Following the strike, BR has lost roughly 10% of it’s ground staff workforce (airport and call center) and around 10% if it’s FAs. The 2018 class of GA’s is now down to a mere 3/18 left. In September, BR lost 7 CPs, a significantly higher number than historically seen.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
Sep 30, 2019, 3:51 pm
#2
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,969
Following the strike, BR has lost roughly 10% of it’s ground staff workforce (airport and call center) and around 10% if it’s FAs. The 2018 class of GA’s is now down to a mere 3/18 left. In September, BR lost 7 CPs, a significantly higher number than historically seen.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
Did some of them go to StarLux? Otherwise, where would they go?
Sep 30, 2019, 6:22 pm
#3
Join Date: Mar 2001
Location: KHH, FUK, SNA
Programs: BR, UA 1k, CX
Posts: 1,181
The two I know one in KHH and one in TPE found non airline jobs then quit (both got better pay, which they reason is better than the loss of travel benefits)
Sep 30, 2019, 6:27 pm
#4
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Some went to Starlux, other moved on to other careers. Turnover has been very high, especially amongst the senior GA's and the fresh ones.
Sep 30, 2019, 7:50 pm
#5
Join Date: Dec 2014
Location: NYC, SEA, TPE
Programs: BR Diamond, B6 Mosaic
Posts: 436
Following the strike, BR has lost roughly 10% of it’s ground staff workforce (airport and call center) and around 10% if it’s FAs. The 2018 class of GA’s is now down to a mere 3/18 left. In September, BR lost 7 CPs, a significantly higher number than historically seen.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
Regarding FA upgrades on staff travel, are you talking about ID/ZED travel or PNC? ID/ZED should depend on the class purchased (though RL is really expensive for FAs), and they'll only get upgraded/downgraded if there's overbooking.
Though I'm pro-FA in general, I think the FAs (especially strikers) should stop complaining. They can already request DO and flights and have access to ZED travel sans BR. Additionally, those who had AL during the strike had their ALs returned and replaced w/STI, so they can use their "extra" AL when they need a day off this year.
As for those who came back halfway through, they have ZED AND ID (except ID00). They can request DO, and should be able to request flights next month (assuming they had C_L during the days they striked).
Adding to your list of internal strife, I think the FAs themselves are fighting amongst themselves. The union sent out letters to FAs who didn't participate in the strike to ask for their reasoning or face "consequences"--whatever that means.
Oct 2, 2019, 12:50 am
#6
Join Date: May 2008
Location: Bay Area
Programs: UA 1k now; AA (no status); HY Diamond; SPG Platinum
Posts: 707
Following the strike, BR has lost roughly 10% of it’s ground staff workforce (airport and call center) and around 10% if it’s FAs. The 2018 class of GA’s is now down to a mere 3/18 left. In September, BR lost 7 CPs, a significantly higher number than historically seen.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
BR also lost approximately 7% of their Diamond card and gold card members this summer, with many switching to other *A programs out of what was described internally as a “dissatisfaction in service” with “deteriorating standards”. In their survey polls, the airline has seen a decrease in service satisfaction amongst FFs and the “recommendation score” becoming lower and lower.
The airline is currently short of ground staff, but ok on FA staffing due to “overstaffing” that they experienced in previous years. Employee turnover is currently at near all-time high, and they are struggling to boost morale amongst its workforce.
There is significant tension amongst working groups as well. In the most recent case, a pilot went to sue FAs for what he described as harassment following their strike. Pilots and FAs currently do not get along at all. The ground staff and mechanics have also been dealing with tensions between them and the FAs. FAs have been complaining that GAs are sometimes rude and snappy at them, especially at outstations. For those that have access to staff travel, GAs used to upgrade FAs whenever able, but that has not been the case anymore.
FAs themselves have started to protest what they describe as “retaliation” by the company. Recently, they complained that the company refused to honor their scheduling requests, have not restored staff travel, and has reduced staffing on widebody flights to a near minimum level.
Oct 2, 2019, 5:28 am
#7
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
I would not say all the lost were due to FAs (but mostly were as they are the ones interacting with the customers the most). I believe EVA's March fare rule change played a role as well.
Just took BR flights the past weekend, service non existent other than serving meals (and it's cold cut sandwich or cookies with no selection due to short flight to OKA). On the way out, no tea or coffee service. On the way back, you want water? They tell you we will bring the trolley over at the end to collect your dish and you can get it then... I know OKA is a short flight, but you are not warming any food or take a long time to get the meal service finished. Duty free sales also non-existent even when you said it before boarding starts. Sorry, go buy it at the ground.
It's like you don't know what they were doing on board other than pulling the trolley out twice and go through the meals.
Oct 2, 2019, 9:07 am
#8
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
You send a survey ask why these Diamond and Gold members did not fly this summer and they give you the response.
I would not say all the lost were due to FAs (but mostly were as they are the ones interacting with the customers the most). I believe EVA's March fare rule change played a role as well.
Just took BR flights the past weekend, service non existent other than serving meals (and it's cold cut sandwich or cookies with no selection due to short flight to OKA). On the way out, no tea or coffee service. On the way back, you want water? They tell you we will bring the trolley over at the end to collect your dish and you can get it then... I know OKA is a short flight, but you are not warming any food or take a long time to get the meal service finished. Duty free sales also non-existent even when you said it before boarding starts. Sorry, go buy it at the ground.
It's like you don't know what they were doing on board other than pulling the trolley out twice and go through the meals.
I would not say all the lost were due to FAs (but mostly were as they are the ones interacting with the customers the most). I believe EVA's March fare rule change played a role as well.
Just took BR flights the past weekend, service non existent other than serving meals (and it's cold cut sandwich or cookies with no selection due to short flight to OKA). On the way out, no tea or coffee service. On the way back, you want water? They tell you we will bring the trolley over at the end to collect your dish and you can get it then... I know OKA is a short flight, but you are not warming any food or take a long time to get the meal service finished. Duty free sales also non-existent even when you said it before boarding starts. Sorry, go buy it at the ground.
It's like you don't know what they were doing on board other than pulling the trolley out twice and go through the meals.
In March, BR had a near heart attack with the new fare buckets after they nearly lost some of their major corporate contracts out of unhappiness over seat selection.
Oct 3, 2019, 2:32 pm
#9
Suspended
Join Date: Sep 2019
Posts: 40
Due to the fact you can change your job every month in Taiwan due to there being virtually no unemployment. The arrogance of EVA management is legendary and I always said it would be their downfall.
Oct 3, 2019, 3:53 pm
#10
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,969
BR Management had a lot of valid points with the strike. Yes, they are conservative, strict, etc. However, I think the pay is above average and benefits are good. So, the fact a lot of people are leaving is not good.
Well, as some of us worried, the company will take a long long time to recover from strike, if ever.
I have not flown BR for a long time until a few weeks ago and thought things did not look "strange".
Oct 4, 2019, 7:32 am
#11
Join Date: Jan 2019
Posts: 127
Ah, here you are again. Still waiting for your source on 'Government instructs BR....' Until then I would assume you are part of the FA union and take your comment with a huge grain of salt.
Oct 4, 2019, 3:11 pm
#12
Suspended
Join Date: Sep 2019
Posts: 40
You might be able to change job in TW every month but at what pay level?
BR Management had a lot of valid points with the strike. Yes, they are conservative, strict, etc. However, I think the pay is above average and benefits are good. So, the fact a lot of people are leaving is not good.
Well, as some of us worried, the company will take a long long time to recover from strike, if ever.
I have not flown BR for a long time until a few weeks ago and thought things did not look "strange".
BR Management had a lot of valid points with the strike. Yes, they are conservative, strict, etc. However, I think the pay is above average and benefits are good. So, the fact a lot of people are leaving is not good.
Well, as some of us worried, the company will take a long long time to recover from strike, if ever.
I have not flown BR for a long time until a few weeks ago and thought things did not look "strange".
Well thats says it all really you said - However, I think , just like all the posts on here who dont have direct access to true information. The way management at EVA treat themselves like they are still living in the MING dynasty, its a matter of time before they get bitten back.
Here is just another example.If you live in Taiwan its really easy to see and hear whats really going on. EVA Air flight attendants pan treatment since strike - Taipei Times
To bearchemist I was sure I posted the news report. If I can find time I promise I will dig it out and post it on here as well.
Rest assured I have nothing to do with crews or FA but I do have first hand experience of dealing with this bunch of elites who think rules dont apply to them and their farts dont smell.
Oct 6, 2019, 6:29 pm
#13
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
Oct 7, 2019, 5:31 pm
#14
Join Date: Mar 2019
Location: SFO/SJC, JFK
Programs: United 1K 2MM - Jet Blue Mosaic - Hyatt LTG - Marriott Plat - Hertz PC
Posts: 205
I wonder why those who strike seem surprised that other workgroups are mad at them once they come back to work. They were the ones that had to suffer through your selfishness, why are you surprised?
Oct 8, 2019, 6:35 am
#15
Join Date: Jan 2017
Location: YVR,TPE,LHR
Programs: CX Diamond, BA Gold
Posts: 48
Very true. My parents (BR diamonds) were very upset. Unfortunately they don't have a lot of options as they fly out of Taipei a lot. They will probably fly CX when the HK situation dies down.