|
Gradual decrease in service on EVA
Just wanted to add my two cents regarding recent experiences on EVA. The past several months, I've noticed a gradual decrease in service. The last flight - BR26 (TPE to SEA) a few days ago in RL class, didn't have an opportunity to pre-order a meal and was disappointed to discover they only offered two choices now on the menu, instead of three options on past flights. Also, pajamas were no longer offered (which didn't matter too much since they've never provided a size that fit anyway) and apparently they have redesigned the slippers as they are quite a bit smaller now and would no longer fit my feet. If they had been even 1/4" wider, they would have just fit just fine.
In addition, I seldom sleep during flights and have noticed that nobody comes through the cabin after the main meal service to offer snacks and drinks any longer. In the past, they would make the rounds about every 90 minutes to two hours and the previous four flights I've taken to and from TPE in the last 10 months, I haven't noticed anyone coming through. Did receive the dark red Rimowa amenity kit which I'll give to my niece as she enjoys collecting them. The flight crew was quite pleasant and professional though as usual in all their interactions with me. EVA has done more promotional campaigns in North America the past year or two so, it's a bit surprising that they continue to give the impression that they do not wish to cater to Western passengers. It's really a shame that those in the decision making process at EVA don't seem to understand that Western people in general tend to be bigger/taller than Asians. It would be a very welcome and pleasant gesture if we could be made to feel included rather than the opposite. |
Originally Posted by KennethG
(Post 31057578)
Just wanted to add my two cents regarding recent experiences on EVA. The past several months, I've noticed a gradual decrease in service. The last flight - BR26 (TPE to SEA) a few days ago in RL class, didn't have an opportunity to pre-order a meal and was disappointed to discover they only offered two choices now on the menu, instead of three options on past flights. Also, pajamas were no longer offered (which didn't matter too much since they've never provided a size that fit anyway) and apparently they have redesigned the slippers as they are quite a bit smaller now and would no longer fit my feet. If they had been even 1/4" wider, they would have just fit just fine.
In addition, I seldom sleep during flights and have noticed that nobody comes through the cabin after the main meal service to offer snacks and drinks any longer. In the past, they would make the rounds about every 90 minutes to two hours and the previous four flights I've taken to and from TPE in the last 10 months, I haven't noticed anyone coming through. Did receive the dark red Rimowa amenity kit which I'll give to my niece as she enjoys collecting them. The flight crew was quite pleasant and professional though as usual in all their interactions with me. EVA has done more promotional campaigns in North America that past year or two so, it's a bit surprising that they continue to give the impression that they do not wish to cater to Western passengers. It's really a shame that those in the decision making process at EVA don't seem to understand that Western people in general tend to be bigger/taller than Asians. It would be a very welcome and pleasant gesture if we could be made to feel included rather than the opposite. They are not supposed to be making rounds through the cabin; Eva's policy is if you need anything, ring the bell. |
Originally Posted by hayzel7773
(Post 31057633)
Pajamas are still offered. The size issue is ridiculous, but I don't think many people complain since a lot of pax are of Asian descent.
They are not supposed to be making rounds through the cabin; Eva's policy is if you need anything, ring the bell. |
Originally Posted by KennethG
(Post 31057578)
Just wanted to add my two cents regarding recent experiences on EVA. The past several months, I've noticed a gradual decrease in service. The last flight - BR26 (TPE to SEA) a few days ago in RL class, didn't have an opportunity to pre-order a meal and was disappointed to discover they only offered two choices now on the menu, instead of three options on past flights. Also, pajamas were no longer offered (which didn't matter too much since they've never provided a size that fit anyway) and apparently they have redesigned the slippers as they are quite a bit smaller now and would no longer fit my feet. If they had been even 1/4" wider, they would have just fit just fine.
In addition, I seldom sleep during flights and have noticed that nobody comes through the cabin after the main meal service to offer snacks and drinks any longer. In the past, they would make the rounds about every 90 minutes to two hours and the previous four flights I've taken to and from TPE in the last 10 months, I haven't noticed anyone coming through. Did receive the dark red Rimowa amenity kit which I'll give to my niece as she enjoys collecting them. The flight crew was quite pleasant and professional though as usual in all their interactions with me. EVA has done more promotional campaigns in North America that past year or two so, it's a bit surprising that they continue to give the impression that they do not wish to cater to Western passengers. It's really a shame that those in the decision making process at EVA don't seem to understand that Western people in general tend to be bigger/taller than Asians. It would be a very welcome and pleasant gesture if we could be made to feel included rather than the opposite. |
Originally Posted by hardworking21
(Post 31058046)
Why didn't you have the opportunity to pre-order a meal?
|
Originally Posted by BlackHappy
(Post 31057987)
They have XL now (up to 6 of them on each flight) that you can request when they take size orders. |
Originally Posted by hayzel7773
(Post 31057633)
They are not supposed to be making rounds through the cabin; Eva's policy is if you need anything, ring the bell.
|
BR is having some serious labor issues recently, including the "Butt" incident, which may explain the decline in service.
|
Originally Posted by KennethG
(Post 31058089)
It was an upgrade ticket and I didn't get notified that I was approved for the upgrade until the night before the flight. By then it was too late to order a meal.
|
Originally Posted by KennethG
(Post 31058095)
Do you know when they started offering XL? On my previous flight in March (BR15 / LAX-TPE), they asked if I wanted pajamas and said they only had sizes M and L.
|
Originally Posted by hardworking21
(Post 31058046)
Why didn't you have the opportunity to pre-order a meal? I just logged in to the EVA website and ordered mine for next week. I think you do need to submit 48 hours in advance, but that's always been the policy. Was this a tech glitch, and if yes, did you flag to their customer service team?
|
Originally Posted by strife
(Post 31058667)
The cutoff is actually only 24 hours in advance for meal preorders on BR, and up to 21 days in advance.
|
Originally Posted by BlackHappy
(Post 31058547)
XL has been available since the Jason Wu style came out. It’s possible that they were out of that size because they might load them in TPE. In any case, it’s strange. They should have it. |
Originally Posted by BlackHappy
(Post 31058547)
XL has been available since the Jason Wu style came out. It’s possible that they were out of that size because they might load them in TPE. In any case, it’s strange. They should have it. |
Originally Posted by KennethG
(Post 31060560)
I probably just missed the cutoff by a few hours. I had checked the morning the day before the flight and it was still shown as Wait List. When I checked again later that night, it stated that my booking status had changed and to call their reservation office. At any rate, I was just a bit surprised/disappointed that the menu on-board only listed two options for main courses instead of three as in the past.
It's unfortunate you did not get to choose your meal. I understand the size issues; I've had plenty of issues too but have given up complaining because it seems I am the only one. |
| All times are GMT -6. The time now is 3:51 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.