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Gradual decrease in service on EVA
Just wanted to add my two cents regarding recent experiences on EVA. The past several months, I've noticed a gradual decrease in service. The last flight - BR26 (TPE to SEA) a few days ago in RL class, didn't have an opportunity to pre-order a meal and was disappointed to discover they only offered two choices now on the menu, instead of three options on past flights. Also, pajamas were no longer offered (which didn't matter too much since they've never provided a size that fit anyway) and apparently they have redesigned the slippers as they are quite a bit smaller now and would no longer fit my feet. If they had been even 1/4" wider, they would have just fit just fine.
In addition, I seldom sleep during flights and have noticed that nobody comes through the cabin after the main meal service to offer snacks and drinks any longer. In the past, they would make the rounds about every 90 minutes to two hours and the previous four flights I've taken to and from TPE in the last 10 months, I haven't noticed anyone coming through. Did receive the dark red Rimowa amenity kit which I'll give to my niece as she enjoys collecting them. The flight crew was quite pleasant and professional though as usual in all their interactions with me. EVA has done more promotional campaigns in North America the past year or two so, it's a bit surprising that they continue to give the impression that they do not wish to cater to Western passengers. It's really a shame that those in the decision making process at EVA don't seem to understand that Western people in general tend to be bigger/taller than Asians. It would be a very welcome and pleasant gesture if we could be made to feel included rather than the opposite. |
Originally Posted by KennethG
(Post 31057578)
Just wanted to add my two cents regarding recent experiences on EVA. The past several months, I've noticed a gradual decrease in service. The last flight - BR26 (TPE to SEA) a few days ago in RL class, didn't have an opportunity to pre-order a meal and was disappointed to discover they only offered two choices now on the menu, instead of three options on past flights. Also, pajamas were no longer offered (which didn't matter too much since they've never provided a size that fit anyway) and apparently they have redesigned the slippers as they are quite a bit smaller now and would no longer fit my feet. If they had been even 1/4" wider, they would have just fit just fine.
In addition, I seldom sleep during flights and have noticed that nobody comes through the cabin after the main meal service to offer snacks and drinks any longer. In the past, they would make the rounds about every 90 minutes to two hours and the previous four flights I've taken to and from TPE in the last 10 months, I haven't noticed anyone coming through. Did receive the dark red Rimowa amenity kit which I'll give to my niece as she enjoys collecting them. The flight crew was quite pleasant and professional though as usual in all their interactions with me. EVA has done more promotional campaigns in North America that past year or two so, it's a bit surprising that they continue to give the impression that they do not wish to cater to Western passengers. It's really a shame that those in the decision making process at EVA don't seem to understand that Western people in general tend to be bigger/taller than Asians. It would be a very welcome and pleasant gesture if we could be made to feel included rather than the opposite. They are not supposed to be making rounds through the cabin; Eva's policy is if you need anything, ring the bell. |
Originally Posted by hayzel7773
(Post 31057633)
Pajamas are still offered. The size issue is ridiculous, but I don't think many people complain since a lot of pax are of Asian descent.
They are not supposed to be making rounds through the cabin; Eva's policy is if you need anything, ring the bell. |
Originally Posted by KennethG
(Post 31057578)
Just wanted to add my two cents regarding recent experiences on EVA. The past several months, I've noticed a gradual decrease in service. The last flight - BR26 (TPE to SEA) a few days ago in RL class, didn't have an opportunity to pre-order a meal and was disappointed to discover they only offered two choices now on the menu, instead of three options on past flights. Also, pajamas were no longer offered (which didn't matter too much since they've never provided a size that fit anyway) and apparently they have redesigned the slippers as they are quite a bit smaller now and would no longer fit my feet. If they had been even 1/4" wider, they would have just fit just fine.
In addition, I seldom sleep during flights and have noticed that nobody comes through the cabin after the main meal service to offer snacks and drinks any longer. In the past, they would make the rounds about every 90 minutes to two hours and the previous four flights I've taken to and from TPE in the last 10 months, I haven't noticed anyone coming through. Did receive the dark red Rimowa amenity kit which I'll give to my niece as she enjoys collecting them. The flight crew was quite pleasant and professional though as usual in all their interactions with me. EVA has done more promotional campaigns in North America that past year or two so, it's a bit surprising that they continue to give the impression that they do not wish to cater to Western passengers. It's really a shame that those in the decision making process at EVA don't seem to understand that Western people in general tend to be bigger/taller than Asians. It would be a very welcome and pleasant gesture if we could be made to feel included rather than the opposite. |
Originally Posted by hardworking21
(Post 31058046)
Why didn't you have the opportunity to pre-order a meal?
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Originally Posted by BlackHappy
(Post 31057987)
They have XL now (up to 6 of them on each flight) that you can request when they take size orders. |
Originally Posted by hayzel7773
(Post 31057633)
They are not supposed to be making rounds through the cabin; Eva's policy is if you need anything, ring the bell.
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BR is having some serious labor issues recently, including the "Butt" incident, which may explain the decline in service.
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Originally Posted by KennethG
(Post 31058089)
It was an upgrade ticket and I didn't get notified that I was approved for the upgrade until the night before the flight. By then it was too late to order a meal.
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Originally Posted by KennethG
(Post 31058095)
Do you know when they started offering XL? On my previous flight in March (BR15 / LAX-TPE), they asked if I wanted pajamas and said they only had sizes M and L.
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Originally Posted by hardworking21
(Post 31058046)
Why didn't you have the opportunity to pre-order a meal? I just logged in to the EVA website and ordered mine for next week. I think you do need to submit 48 hours in advance, but that's always been the policy. Was this a tech glitch, and if yes, did you flag to their customer service team?
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Originally Posted by strife
(Post 31058667)
The cutoff is actually only 24 hours in advance for meal preorders on BR, and up to 21 days in advance.
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Originally Posted by BlackHappy
(Post 31058547)
XL has been available since the Jason Wu style came out. It’s possible that they were out of that size because they might load them in TPE. In any case, it’s strange. They should have it. |
Originally Posted by BlackHappy
(Post 31058547)
XL has been available since the Jason Wu style came out. It’s possible that they were out of that size because they might load them in TPE. In any case, it’s strange. They should have it. |
Originally Posted by KennethG
(Post 31060560)
I probably just missed the cutoff by a few hours. I had checked the morning the day before the flight and it was still shown as Wait List. When I checked again later that night, it stated that my booking status had changed and to call their reservation office. At any rate, I was just a bit surprised/disappointed that the menu on-board only listed two options for main courses instead of three as in the past.
It's unfortunate you did not get to choose your meal. I understand the size issues; I've had plenty of issues too but have given up complaining because it seems I am the only one. |
I've only flown Y and PE/Elite, so that's what I will discuss.
All airlines are obviously getting worse in the back of the aircraft, but I haven't noticed as much decline with EVA when it comes to soft products / service in comparison with other TPAC carriers. I feel like ANA's food has really gone downhill big time. JAL has hired a lot of foreign FA's who are not as professional. UA and AC remain stably mediocre. BR has better food than any of those airlines. CX and SQ are the only TPAC airlines with better overall soft product in the back, although JAL has hard product and ANA has better service but worse food. The only decline I've noticed in BR over the past two years is that the PE dinner salad has become significantly cheaper and no-frills recently. |
EVA PE service declined starting at the name change from Elite to Premium Economy about the time the old CEO left. Now EVA has become more "United Like" charging for seat selection and less competitive fare structure.
EVA has been my go to airline since 2006 for it's EVA Delux/Elite/PE service. |
I flew Premium at the middle of April and Business early May. I thought the service was good in flight in both classes. I felt that the business class service was better than CX and QR which I regularly fly on the long haul. They did issue XL Pajamas. The only complain I have is that the selection of movies. And the funny boarding procedures they have.
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the service is all down hill and the new management is looking to squeeze every penny.
i am a diamond card on eva for 12 years. which means i fly at least 100,000 miles annually just on eva. before i was guaranteed a seat regardless of the ticket i purchased. then it changed the requirement to some booking classes. now it is only full fare tickets that will guarantee seats. they have also implementing a lot of fees. again these were non existant just 3 months ago. i used to buy mulitple tickets for business and keep them open depending on my need. but now there is no way to do that and with no real bump in service for my loyalty, i will be looking for the cheapest fare wherever and whenever i fly instead of staying with them. in all honesty, the old CEO is starting up a new airline and has already made committments to Airbus for a bunch of planes and they will be in the air by January 2020. if they fly, hong kong, london, LA, and new york. i will be switching airlines very quickly and immediately. |
Originally Posted by wolfy187
(Post 31078353)
in all honesty, the old CEO is starting up a new airline and has already made commitments to Airbus for a bunch of planes and they will be in the air by January 2020. if they fly, hong kong, london, LA, and new york. i will be switching airlines very quickly and immediately. Do you really think that Starlux will be any cheaper than EVA? Besides it remains to be seen if the old CEO delivers on his promise to start the long-haul service in 2022. |
My last RLC flight was last October (2018) to/from LHR/AMS and my previous experience was about two years ago.
I did feel slight improvement, however, but I think it was mostly owing to my ageing looked older than two year ago (and this time I used laptop worked on some Word/Excel files for a while, so maybe the crew though I was legit business traveller. :cool:) I personally and my family as well all had experiences making us feel that EVA RLC crew have preferential treatments towards middle-age male passengers. But as I grow older, maybe it's now my prime time to really enjoy RLC experience. LOL The pajama sizes have always been an issue, and I do highly suspect there are some understocking issue for certain sizes. I am 6'1" Asian and I couldn't fit L from the last design. I will have two roundtrip long hauls coming up. (ORD & CDG). Will see how they do on these flights these time. Finger crossed. |
I have never travelled economy on EVA and it has always been PE and one time Business class. I thought the business was much better than QR and CX that I have flown long haul recently. Apart from the boarding procedures that they have. I have one coming up pretty soon in end June or early July and to me the down side of PE is that it is always full. I have never seen a half empty cabin in PE and the most I have seen is about 3 seats empty.
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