Star Alliance upgrade issue
Jan 2, 2019, 12:21 pm
#1
Original Poster
Join Date: Dec 2004
Location: SEA
Programs: Million Miles achieved | 2017 Delta Platinum, United NADA, Global Entry, PreCheck, NEXUS
Posts: 1,295
Star Alliance upgrade issue
Hi all,
I just used the Star Alliance upgrade page
https://www.united.com/web/en-us/app...rdUpgrade.aspx
Filled out the form with the info to upgrade my friend using MY United miles on that page. I got to the page where it said upgrade was available and clicked the “upgrade” button. Clicked tha button and got to the next page where it had a “Confirm and continue” button. Clicked on that and got to an error page that had only “!” and a back button. Went back and forth and never worked.
I went to my United account info page and it showed a deduction of 30,000 miles with my friends name listed and immediately aboive that a redeposit of 30,000 miles.
I called United and they didn’t have a clue. My friend called EVA and they didn’t have an upgrade.
Can anyone one tell me what happened? Is there anything else I can do?
thanks.
Jan 2, 2019, 10:21 pm
#2
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,969
People on the UA forum might be able to answer this better. However, if I have to guess, my guess is that:
1 - UA's system sees availability
2 - When you commit to the transaction, UA's system requests the space from BR's system
3 - BR's system rejected the request because the space is not really / no longer there
These things are dynamic and airlines have various levels of availability display on others systems. I don't know it well enough to explain it though.
1 - UA's system sees availability
2 - When you commit to the transaction, UA's system requests the space from BR's system
3 - BR's system rejected the request because the space is not really / no longer there
These things are dynamic and airlines have various levels of availability display on others systems. I don't know it well enough to explain it though.