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-   -   Does Schipol suck? (https://www.flyertalk.com/forum/europe/1503761-does-schipol-suck.html)

MichaelBrighton Sep 23, 2013 10:44 am


Originally Posted by JohnnyColombia (Post 21489858)
I don't think it is a question of foreign banks "upgrading" so much as having taken a different route. And I am not sure of the different sides of the safety dabate and practicality of each type of card. For what it's worth, I prefer Chip and PIN too but that is not what my bank issued me with.

So instead of complaining that this machine doesn't accept your card, why don't you complain to your bank? And it is most definitely not a question of US banks "taking a different route," it is a question of US banks (and maybe some others as well) sticking with the existing product, rather than upgrading it.


AMS is a very major international hub and so far as I can tell, at least most of the Americas do not have Chip and PIN cards. So perhaps it would have been prudent to have installed less restrictive ticket machines.
Sorry, point one and point two may seem logical in your mind because yours doesn't work. But mine does (and all over Europe and, yes, even in the US) so I don't make that connection. Should the British have left-hand drive in the airports because they get a lot of international visitors?

It's not just AMS that questions the international versatility of Visa and Mastercard. Washington Metro's ticket machines do not accept a card unless you are able to enter a US ZIP code. How quaintly inward looking of them.
You have my sympathies, that is indeed pretty primitive. Wasn't there an accident a few years ago in the US space program because of a confusion over whether they were using inches and feet or centimeters and meters?

Standards are usually a good thing. But, if someone comes along with something that doesn't meet that standard, whose fault is that?

JohnnyColombia Sep 23, 2013 10:54 am


Originally Posted by MichaelBrighton (Post 21490485)
So instead of complaining that this machine doesn't accept your card, why don't you complain to your bank? And it is most definitely not a question of US banks "taking a different route," it is a question of US banks (and maybe some others as well) sticking with the existing product, rather than upgrading it.

Not really, US banks implemented Chip + Signature instead of Chip and PIN. As I said, I prefer Chip + PIN but US banks are not going to move in that direction for whatever reason. Chip + Signature was a different route to Chip + PIN but a move forward from Swipe + Signature.


Originally Posted by MichaelBrighton (Post 21490485)
Sorry, point one and point two may seem logical in your mind because yours doesn't work. But mine does (and all over Europe and, yes, even in the US) so I don't make that connection. Should the British have left-hand drive in the airports because they get a lot of international visitors?

The day a significant number of international travellers arrive at UK airports with their road going vehicles, yes, I think the British should review which side of the road they drive on. Until then, it is a bit of a tenuous argument.


Originally Posted by MichaelBrighton (Post 21490485)
You have my sympathies, that is indeed pretty primitive. Wasn't there an accident a few years ago in the US space program because of a confusion over whether they were using inches and feet or centimeters and meters?

Yes, the Hubble telescope program


Originally Posted by MichaelBrighton (Post 21490485)
Standards are usually a good thing. But, if someone comes along with something that doesn't meet that standard, whose fault is that?

I am not saying that it is AMS's fault for the non-compliance of my bank card. I am saying that such a substantial quantity of bank cards are non-compliant that it would be prudent to see that there is a means of accepting both standards.

JohnnyColombia Sep 23, 2013 10:56 am


Originally Posted by MichaelBrighton (Post 21490379)
Oh, so you think she has memorised every square centimeter of the airport and you could blindfold her and she would still find her way around? No. It's because she can read English and pays attention to the signs around her. Something you and some of the other critics apparently have trouble doing.

Intuitive? You mean, that with three blank doors you would "intuitively" pick the right one? My friend, all of us who travel have the experience of coming into buildings for the first (or second time). We look for the signs, we read them and we pay attention.

I suspect you are thinking an airport should be more like a hotel. Most hotels are indeed intuitive. There will be a reception desk in the lobby. There will be elevators nearby, etc., etc.

I actually didn't suggest that your wife had remembered every square centimetre of AMS, nor that she should be blindfolded (although we can probably discuss the benefits of this in OMNI) nor did I suggest that AMS should be like a hotel.

All your suggestions, not mine

MichaelBrighton Sep 23, 2013 11:18 am


Originally Posted by JohnnyColombia (Post 21490544)
Not really, US banks implemented Chip + Signature instead of Chip and PIN. As I said, I prefer Chip + PIN but US banks are not going to move in that direction for whatever reason. Chip + Signature was a different route to Chip + PIN but a move forward from Swipe + Signature.

That's very nice, but it is not the standard. The standard is Chip + Pin and if your banks won't implement it, complain to them. You have that right, don't you?

The day a significant number of international travellers arrive at UK airports with their road going vehicles, yes, I think the British should review which side of the road they drive on. Until then, it is a bit of a tenuous argument.
I'm sure the Brits would find that quite amusing.


I am not saying that it is AMS's fault for the non-compliance of my bank card. I am saying that such a substantial quantity of bank cards are non-compliant that it would be prudent to see that there is a means of accepting both standards.
"Substantial quantity"? What exactly does that mean? As you correctly pointed out, Schiphol is an international airport and we get lots of visitors from other parts of Europe, the middle east and other parts of the world. Yet, you feel Schiphol needs to make a special case for north Americans because their banks don't want to upgrade? I think the message is pretty clear: there's a standard - if you don't want to meet it, we'll charge you a bit extra. And isn't that exactly what they've done?

MichaelBrighton Sep 23, 2013 11:22 am


Originally Posted by JohnnyColombia (Post 21490560)
I actually didn't suggest that your wife had remembered every square centimetre of AMS, nor that she should be blindfolded (although we can probably discuss the benefits of this in OMNI) nor did I suggest that AMS should be like a hotel.

All your suggestions, not mine

I wasn't making suggestions, I was commenting on your criticisms, which I find completely unfounded.

If my wife, who speaks and reads less English than you can easily find her way around the airport, why can't you?

How is an airport intuitive? Why don't you explain that as you never have.

JohnnyColombia Sep 23, 2013 11:25 am


Originally Posted by MichaelBrighton (Post 21490702)

"Substantial quantity"? What exactly does that mean? As you correctly pointed out, Schiphol is an international airport and we get lots of visitors from other parts of Europe, the middle east and other parts of the world. Yet, you feel Schiphol needs to make a special case for north Americans because their banks don't want to upgrade? I think the message is pretty clear: there's a standard - if you don't want to meet it, we'll charge you a bit extra. And isn't that exactly what they've done?

Well I made a point to not suggest North Americans, I am not from North America, I have a Chip + Sig card issued in South America, we are talking about the Americas as a whole. So 300 million USA, 200 million Brazil, 60 million Mexicans? 45 million Colombians etc. We could be talking a billion people in the Americas when we add everyone up. That is 1/6 of the world which I think is fairly substantial and given the fondness that North Americans have for their credit cards. It could be an even great proportion of cards issued.

sfvoyage Sep 23, 2013 11:53 am


Originally Posted by MichaelBrighton (Post 21489131)
Your bank won't upgrade to newer, safer credit cards and that is the fault of the airport?

I meant to say the machines won't take cash - I have edited my post.

sfvoyage Sep 23, 2013 11:57 am


Originally Posted by MichaelBrighton (Post 21489131)
Which airport was this? It doesn't sound at all like my hometown airport. How about JFK or Newark airports in the US where each airline is in a separate building? Is that more convenient?

This was at AMS, indeed. I am not taking about JFK, Newark or anywhere else, just my recent experience at AMS. It was not a good experience.

No need to get so defensive!

MichaelBrighton Sep 23, 2013 12:20 pm


Originally Posted by JohnnyColombia (Post 21490739)
Well I made a point to not suggest North Americans, I am not from North America, I have a Chip + Sig card issued in South America, we are talking about the Americas as a whole. So 300 million USA, 200 million Brazil, 60 million Mexicans? 45 million Colombians etc. We could be talking a billion people in the Americas when we add everyone up. That is 1/6 of the world which I think is fairly substantial and given the fondness that North Americans have for their credit cards. It could be an even great proportion of cards issued.

I don't know about the rest of the Americas, but I have read that less than 20 percent of those from the US have passports. I think it would be reasonable to assume that not all 20 percent fly to Amsterdam at the same time. So, start with 300 million, reduce that to 60 million and then reduce that by substantially more and you'll see my point. I would expect that people from the US make up a rather small (less than 10 percent) of the arriving passengers at Schiphol.

MichaelBrighton Sep 23, 2013 12:22 pm


Originally Posted by sfvoyage (Post 21490944)
This was at AMS, indeed. I am not taking about JFK, Newark or anywhere else, just my recent experience at AMS. It was not a good experience.

No need to get so defensive!

And no need for you to get so critical! Your description and my experience differ by night and day.

deniah Sep 23, 2013 12:43 pm


Originally Posted by JohnnyColombia (Post 21490560)
I actually didn't suggest that your wife had remembered every square centimetre of AMS, nor that she should be blindfolded (although we can probably discuss the benefits of this in OMNI) nor did I suggest that AMS should be like a hotel.

All your suggestions, not mine

Don't get bogged down in the this argument. This person's post history shows a certain penchant for engaging in laborious, senseless debates.

bankops Sep 23, 2013 1:30 pm

Regardless of various personal preferences and minor issues, AMS is regarded as the standard setter for airport signage in Europe. Any airport has its problems and in general, Europe has poor check-in areas compared to North America. If you are not used to trains, then most European train stations will be hard to negotiate and the airport ones even worse if they are for more than just local service (like AMS, FRA, CDG, etc.).

Credit cards issues from public transport companies is an issue in Europe, regardless of where you are from and again AMS is better than most in that regard. Try buying petrol in Basel on a Friday night without a Swiss card or try using a V-pay card in the US to get money.

linglingfool Sep 23, 2013 1:39 pm


Originally Posted by MichaelBrighton (Post 21490702)
That's very nice, but it is not the standard. The standard is Chip + Pin and if your banks won't implement it, complain to them. You have that right, don't you?

It may be the standard in Europe, but as previous posters have mentioned, it is not the standard abroad. There is a very extensive and informative discussion on this topic and the technology involved here:

http://www.flyertalk.com/forum/credi...signature.html

I agree with previous posters, however, that a world-class international airport such as AMS should have machines that are compatible with payment systems widely used by visitors in other countries.


Originally Posted by deniah (Post 21491249)
Don't get bogged down in the this argument. This person's post history shows a certain penchant for engaging in laborious, senseless debates.

@:-)

bankops Sep 23, 2013 3:05 pm


Originally Posted by linglingfool (Post 21491617)
I agree with previous posters, however, that a world-class international airport such as AMS should have machines that are compatible with payment systems widely used by visitors in other countries.
@:-)

They do. It is called an ATM machine and I bet all of your card work in it.

Since my V-pay card doesn't work in ANY US airport, any US ATM or ANY US establishment for that matter, I guess none of them are world class by your standards?

Is it a problem, yes. Does it have absolutely anything to do with the airport, no. ABN in AMS even offers EUR and USD ATM machines. LUX offers EUR and GBP [I think they still do at least]. How many US airports have EUR ATM's? That's what I thought.

JohnnyColombia Sep 23, 2013 3:16 pm


Originally Posted by bankops (Post 21491550)
Regardless of various personal preferences and minor issues, AMS is regarded as the standard setter for airport signage in Europe. Any airport has its problems and in general, Europe has poor check-in areas compared to North America.

This genuinely surprises me. AMS has lots of signage but I would question the usefulness of some of it. Are current signologists not leaning towards the "less is more" concept?


Originally Posted by bankops (Post 21491550)
If you are not used to trains, then most European train stations will be hard to negotiate and the airport ones even worse if they are for more than just local service (like AMS, FRA, CDG, etc.).

I am from a country where we are quite familiar with trains.


Originally Posted by bankops (Post 21491550)
Credit cards issues from public transport companies is an issue in Europe, regardless of where you are from and again AMS is better than most in that regard. Try buying petrol in Basel on a Friday night without a Swiss card or try using a V-pay card in the US to get money.

I think the interoperability of international payment systems is a broader debate. I think it is becoming increasingly apparent that such systems are not as international as we would like them to be.


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