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Baggage delay compensation policy?

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Baggage delay compensation policy?

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Old Dec 16, 2018, 6:39 am
  #1  
akm
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Join Date: Jan 2002
Location: Los Angeles
Posts: 230
Baggage delay compensation policy?
Does Etihad have a policy on baggage delay? My luaggage is delayed on a J class ticket to DEL (I am here as a tourist). The airport staff filled out the paperwork but were not aware of any compensation policy. They will let us know when the luggage arrives but I will meanwhile need to get some essential clothing. Am wondering who I need to contact at Etihad to check on delay compensation.
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Old Dec 16, 2018, 11:57 pm
  #2  
 
Join Date: Jan 2010
Posts: 9,307
They should cover any necessary expenditure, but I wouldn't expect any compensation other than perhaps some Guest Miles.
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Old Dec 17, 2018, 3:45 am
  #3  
 
Join Date: Jan 2009
Location: Bangkok, Tokyo, Mumbai
Programs: UAMP, DLSM, EYEG, QRPC
Posts: 133
I once experience this at CAI, they didn't help or pay anything. Just issue a certificate, I claim with my card.
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Old Dec 17, 2018, 4:23 am
  #4  
 
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
Did you have travel insurance?
eddibabyyeah is offline  
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Old Dec 18, 2018, 7:59 pm
  #5  
akm
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Join Date: Jan 2002
Location: Los Angeles
Posts: 230
Originally Posted by ft101
They should cover any necessary expenditure, but I wouldn't expect any compensation other than perhaps some Guest Miles.
Thanks. My luggage is missing for the last four days (of a two week trip). Etihad baggage claims does not respond to my emails. So no luggage and no way to get any help from Etihad.
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