LHR More cutbacks? Business Class Lounge
Aug 5, 2018, 10:20 am
#16
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
I wish that the company could get some expert consultation (perhaps they already are hopefully) because they have been tremendous innovators and used to offer such a stellar product. I remember my first visit to the IAD lounge when it opened, it was just spectacular.
Aug 5, 2018, 10:51 am
#17
Join Date: May 2018
Location: AUH
Programs: TK Elite (*G), ITA Executive, WY Silver, Accor Gold, Marriott Gold
Posts: 291
Aug 6, 2018, 5:08 am
#21
Join Date: Aug 2015
Posts: 540
Anyone get the survey email last week with a subject line like "Luggage Tags"? It seemed to be badly named, but part of it was how important exclusive luggage tags are. The last page was a "what can we do better to improve"....so I gave both barrels.
Aug 6, 2018, 5:14 am
#22
Join Date: Oct 2016
Programs: Etihad Guest Platinum
Posts: 289
Aug 6, 2018, 5:55 am
#23
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Doing a SYD-AUH-LHR return trip on EY next month.
Given the noticeable downgrading of service in the past year or so, I had come to the conclusion that this would be my last trip on EY and next year will either do SQ to London return or go via HKG with VA and VS.
Sad really, at its peak, EY offered really great service both in the air and on the ground.
Given the noticeable downgrading of service in the past year or so, I had come to the conclusion that this would be my last trip on EY and next year will either do SQ to London return or go via HKG with VA and VS.
Sad really, at its peak, EY offered really great service both in the air and on the ground.
Caviar in F, they've announced new amenity kits soon....
I wouldn't be flying VA over EY ever.
Aug 6, 2018, 10:32 pm
#24
Join Date: Jul 2005
Location: Abu Dhabi
Programs: EY Platinum
Posts: 1,609
Me too. I have no idea why it was so fixated on luggage tags. The ones they currently send don't have your name on, so serve no purpose other than to show off your status. The whole point of a luggage tag is to help in identifying your bag.
Aug 8, 2018, 9:31 pm
#26
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
