Etihad to offer new customer service channel through WhatsApp
Jul 18, 2018, 1:38 pm
#1
Original Poster
Join Date: Jun 2014
Programs: EY
Posts: 852
Etihad to offer new customer service channel through WhatsApp
https://gulfnews.com/news/uae/transp...sapp-1.2252804
https://www.etihad.com/en/about-us/e...ommunications/
Press Release:
Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.
The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way.
In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page.
Robin Kamark, Etihad Airways Chief Commercial Officer, said: “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology.
“Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.”
Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page.
During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.
https://www.etihad.com/en/about-us/e...ommunications/
Press Release:
Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.
The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way.
In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page.
Robin Kamark, Etihad Airways Chief Commercial Officer, said: “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology.
“Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.”
Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page.
During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.
Aug 21, 2018, 8:11 pm
#9
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
EY’s history in delivering any customer-centric technology (think their IT “upgrades 
“), “Premium” Twitter or even a consistent service from Etihad Help" on these very pages has been....well, pretty crappy to be honest, with ambiguous, and at times downright misleading information sometimes given.
I try hard to avoid EY these days, with just a couple of redemptions & a (I hope) a final paid J ticket (a rare bargain I must say) & then hopefully - finito!
“), “Premium” Twitter or even a consistent service from Etihad Help" on these very pages has been....well, pretty crappy to be honest, with ambiguous, and at times downright misleading information sometimes given.I try hard to avoid EY these days, with just a couple of redemptions & a (I hope) a final paid J ticket (a rare bargain I must say) & then hopefully - finito!
Aug 22, 2018, 1:54 am
#10
Join Date: Jul 2014
Location: Bangkok and Bristol
Programs: EY, QR Platinum, BA Gold
Posts: 108
EY’s history in delivering any customer-centric technology (think their IT “upgrades “), “Premium” Twitter or even a consistent service from Etihad Help" on these very pages has been....well, pretty crappy to be honest, with ambiguous, and at times downright misleading information sometimes given.
I try hard to avoid EY these days, with just a couple of redemptions & a (I hope) a final paid J ticket (a rare bargain I must say) & then hopefully - finito!
“), “Premium” Twitter or even a consistent service from Etihad Help" on these very pages has been....well, pretty crappy to be honest, with ambiguous, and at times downright misleading information sometimes given.I try hard to avoid EY these days, with just a couple of redemptions & a (I hope) a final paid J ticket (a rare bargain I must say) & then hopefully - finito!
Last edited by flightcrew1; Aug 22, 2018 at 1:56 am Reason: spelling
Aug 22, 2018, 3:49 am
#11
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
I'm with you there Noy, and after 10 years of flying Etihad almost exclusively to LHR and DUB I've been now getting rid of my miles and am less concerned with maintaining my Platinum status. I've gotten a match on Emirates, though only Gold and in the new year will start using them almost exclusively.
Will also try a status “match” with EK but am unsure they will grant it because I got one a few years ago with them & then didn’t fly EK after all. We’ll see.