Feedback thread for the official EY Lurker, EtihadHelp
Sep 2, 2018, 12:31 am
#1486
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear EtihadHelp,
I would like to share my experience in recent Etihad fly.
In August 30 I flew from Abu Dhabi to Los Angeles on business class. It was almost 16 hours flight.
After the plane take off a flight attendant offered a meal which I ate. Because the long flight I expected to get another meal, but I didn’t. Just one hour before landing the flight attendant offered only something to drink but not meal. And business class area also didn’t have any snack or fruits during the flight.
Does Etihad provide only one meal in business class during this long flight?
I would like to share my experience in recent Etihad fly.
In August 30 I flew from Abu Dhabi to Los Angeles on business class. It was almost 16 hours flight.
After the plane take off a flight attendant offered a meal which I ate. Because the long flight I expected to get another meal, but I didn’t. Just one hour before landing the flight attendant offered only something to drink but not meal. And business class area also didn’t have any snack or fruits during the flight.
Does Etihad provide only one meal in business class during this long flight?
During the flight, you can also choose from our à la carte menu and dine anytime as per your preference.
Please send us a message on https://www.etihad.com/en-ae/about-u...t-us/feedback/ and we will investigate what has happened and be in touch with you. Thank you. *Ari
Sep 4, 2018, 2:55 am
#1487
Join Date: Sep 2018
Posts: 1
Missing Bag!
i arrived from Rome to abu dhabi last staurday the 1st of Sep. ; and my bag went missing since that day ; with no proper feedback with regards to this issue; i am disappointed with the level of service provided to me ; as well as your missing baggage department is not responding to calls ; my file refrence is 12010
Sep 4, 2018, 6:54 am
#1488
Join Date: Aug 2015
Posts: 540
i arrived from Rome to abu dhabi last staurday the 1st of Sep. ; and my bag went missing since that day ; with no proper feedback with regards to this issue; i am disappointed with the level of service provided to me ; as well as your missing baggage department is not responding to calls ; my file refrence is 12010
Sep 12, 2018, 6:49 am
#1489
Join Date: Oct 2014
Posts: 35
Is Etihad's Gold programme operation always this shambolic?
Dear EtihadHelp,
Can you help with the following situation, involving ongoing problems with crediting miles from partner flights? I have no idea why this has proved impossible for so long...
Towards the end of April 2017 I took return flights between Manchester and Beijing on Hainan, and asked for miles to be credited at check-in. I was told it couldn't be done and I would have to claim them from Etihad.
Since then I've written on a number of occasions to Etihad Guest, and each time have had a couple of emails to say someone is looking into it; and then nothing. I did send on scanned copies of the boarding passes for the flights, and a copy of the eticket.
The last time I heard from anyone on this was 25 July (this year) after again writing to Etihad - again the email said that I should 'rest assured' as they are looking into it and will 'correspond with you shortly'.
I'm a gold card holder with Etihad. I am at a loss as to why this is happening and they cannot credit the miles nor give any kind of explanation, over a period of 16 months, and just keep giving this stock reply and then not getting back until I get in touch again the next time to ask what is going on. Perhaps you can shed some light on the problem? Crediting partner miles is surely something all airline frequent flyer programmes need to do as standard?
Thank you for your help in this.
Can you help with the following situation, involving ongoing problems with crediting miles from partner flights? I have no idea why this has proved impossible for so long...
Towards the end of April 2017 I took return flights between Manchester and Beijing on Hainan, and asked for miles to be credited at check-in. I was told it couldn't be done and I would have to claim them from Etihad.
Since then I've written on a number of occasions to Etihad Guest, and each time have had a couple of emails to say someone is looking into it; and then nothing. I did send on scanned copies of the boarding passes for the flights, and a copy of the eticket.
The last time I heard from anyone on this was 25 July (this year) after again writing to Etihad - again the email said that I should 'rest assured' as they are looking into it and will 'correspond with you shortly'.
I'm a gold card holder with Etihad. I am at a loss as to why this is happening and they cannot credit the miles nor give any kind of explanation, over a period of 16 months, and just keep giving this stock reply and then not getting back until I get in touch again the next time to ask what is going on. Perhaps you can shed some light on the problem? Crediting partner miles is surely something all airline frequent flyer programmes need to do as standard?
Thank you for your help in this.
"Dear Pendrive,
Thank you for contacting us about your missing miles claim for the ticket number xxxxxxxxxxxx.
Your flights listed below were over six months ago and have therefore passed the allowed claim period for Etihad Guest Miles. Unfortunately we cannot credit the missing miles in this instance.
HU7904 MAN PEK 24-Apr-2017
HU7903 PEK MAN 29-Apr-2017
You can always claim miles for flights taken up to 3 months before your Etihad Guest enrolment date and all missing miles have a claim period of 6 months from the respective transaction date. The miles will be credited to the respective account, subject to approval based on the Terms and conditions of our Etihad Guest Programme.
If you need any further help, please contact us
Kindest regards,
Rahul Bandekar
Etihad Guest
The claim for the miles was made on 2 May 2017, less then 2 weeks after the flights. There have been repeated emails from myself, and replies that it was being 'looked into'.
A whole 18 months later, they come up with this.
Unbelievable.
Anyone have any details of where I can write at this stage which would avoid the shambolic customer service operation?
Many thanks.
Sep 12, 2018, 7:27 am
#1490
Join Date: Aug 2015
Posts: 540
To answer your question....Yeah, it has always been shambolic in this regard. Most of my flights used to link into partner sectors in Europe or the US. Alitalia, JetBlue etc., and I would have to try and chase up on every single one. I gave up. They have known about this issue for years and have done zero to rectify it. I have moved all my flights to BA or CX out of Dubai if I'm going east. I still pay for flights with my ADCB card so I'm still collecting guestmiles.
maybe if Etihad get there house in order in the future I might come back, but that is looking more and more doubtful.
maybe if Etihad get there house in order in the future I might come back, but that is looking more and more doubtful.
Last edited by Dubh; Sep 13, 2018 at 10:52 pm
Sep 14, 2018, 2:17 am
#1492
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
So I had a reply yesterday from Etihad goldclaims thus:
"Dear Pendrive,
Thank you for contacting us about your missing miles claim for the ticket number xxxxxxxxxxxx.
Your flights listed below were over six months ago and have therefore passed the allowed claim period for Etihad Guest Miles. Unfortunately we cannot credit the missing miles in this instance.
HU7904 MAN PEK 24-Apr-2017
HU7903 PEK MAN 29-Apr-2017
You can always claim miles for flights taken up to 3 months before your Etihad Guest enrolment date and all missing miles have a claim period of 6 months from the respective transaction date. The miles will be credited to the respective account, subject to approval based on the Terms and conditions of our Etihad Guest Programme.
If you need any further help, please contact us
Kindest regards,
Rahul Bandekar
Etihad Guest
The claim for the miles was made on 2 May 2017, less then 2 weeks after the flights. There have been repeated emails from myself, and replies that it was being 'looked into'.
A whole 18 months later, they come up with this.
Unbelievable.
Anyone have any details of where I can write at this stage which would avoid the shambolic customer service operation?
Many thanks.
"Dear Pendrive,
Thank you for contacting us about your missing miles claim for the ticket number xxxxxxxxxxxx.
Your flights listed below were over six months ago and have therefore passed the allowed claim period for Etihad Guest Miles. Unfortunately we cannot credit the missing miles in this instance.
HU7904 MAN PEK 24-Apr-2017
HU7903 PEK MAN 29-Apr-2017
You can always claim miles for flights taken up to 3 months before your Etihad Guest enrolment date and all missing miles have a claim period of 6 months from the respective transaction date. The miles will be credited to the respective account, subject to approval based on the Terms and conditions of our Etihad Guest Programme.
If you need any further help, please contact us
Kindest regards,
Rahul Bandekar
Etihad Guest
The claim for the miles was made on 2 May 2017, less then 2 weeks after the flights. There have been repeated emails from myself, and replies that it was being 'looked into'.
A whole 18 months later, they come up with this.
Unbelievable.
Anyone have any details of where I can write at this stage which would avoid the shambolic customer service operation?
Many thanks.
Hello, can you please send us a screenshot of the email that you have written 2 weeks after the flight to see that you have claimed the miles in time? Please send it in a private message. Thank you. *Marc
Sep 14, 2018, 3:30 pm
#1493
Join Date: Oct 2014
Posts: 35
PM doesn't seem to allow attachments or images which aren't linked to the internet....
Sep 17, 2018, 8:27 am
#1494
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Ref: my latest thread,
Has Etihad’s upgrade policy recently changed? If so this will really be the end of me and Etihad.
If it has not, can you please train your outstation agents, particularly at LHR in the EY upgrade policy which was in place in the last few years.
Has Etihad’s upgrade policy recently changed? If so this will really be the end of me and Etihad.
If it has not, can you please train your outstation agents, particularly at LHR in the EY upgrade policy which was in place in the last few years.
Sep 17, 2018, 9:16 pm
#1495
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Sep 17, 2018, 9:57 pm
#1496
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Sep 21, 2018, 2:28 am
#1498
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hello, there is a fee for booking seats up to 24 hours before the flight, and we can only process the payment if you're holding an Etihad ticket. In your case, please book the seat for your economy leg within 24 hours prior to departure and it will be free of charge. Thanks. *Ari
Sep 21, 2018, 5:48 am
#1499
Join Date: Sep 2016
Posts: 285
Hello, there is a fee for booking seats up to 24 hours before the flight, and we can only process the payment if you're holding an Etihad ticket. In your case, please book the seat for your economy leg within 24 hours prior to departure and it will be free of charge. Thanks. *Ari