Ridiculous Time's taken for Credit of Partner Miles
Jun 27, 2015, 3:05 pm
#16
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
FWIW, my two VA flights posted to my EY account in less than a week (can't be more precise, I wasn't looking, but the last flight was on Sunday and I checked on Thursday or Friday.
HOWEVER, despite quoting my EY number on the booking, and seeing it on the confirmation email from VA, when I checked in their systems did not show my number. So they manually entered it again at that point. Just raising this point as it may not always be EY's fault that partner miles don't credit.
HOWEVER, despite quoting my EY number on the booking, and seeing it on the confirmation email from VA, when I checked in their systems did not show my number. So they manually entered it again at that point. Just raising this point as it may not always be EY's fault that partner miles don't credit.
Jun 27, 2015, 4:46 pm
#17
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
FWIW, my two VA flights posted to my EY account in less than a week (can't be more precise, I wasn't looking, but the last flight was on Sunday and I checked on Thursday or Friday.
HOWEVER, despite quoting my EY number on the booking, and seeing it on the confirmation email from VA, when I checked in their systems did not show my number. So they manually entered it again at that point. Just raising this point as it may not always be EY's fault that partner miles don't credit.
HOWEVER, despite quoting my EY number on the booking, and seeing it on the confirmation email from VA, when I checked in their systems did not show my number. So they manually entered it again at that point. Just raising this point as it may not always be EY's fault that partner miles don't credit.
Jun 28, 2015, 6:58 am
#18
Join Date: Aug 2000
Location: Exile
Posts: 15,660
I've crossed 7 months and 18+ reminder emails now waiting for 9W flights to post.
They keep reminding me that "there is an internal process involved that may take a period of time for resolution". No specific timeline provided.
They keep reminding me that "there is an internal process involved that may take a period of time for resolution". No specific timeline provided.
Jul 9, 2015, 5:49 am
#19
Join Date: Jan 2006
Posts: 241
After waiting for more than five months to get bonus miles on partner airlines credited with Etihad Guest I get this disgusting reply:
We regret our inability to consider your request your request for bonus miles, as the same is ineligible for bonus accrual due to the below reasons.
• Flight activity dates are out of the validity dates for EAP Bonus Miles Offer promotion (04Apr15 – 29Feb16)
• 9W (Jet Airways) pure flights are not eligible for the promotion miles
Clearly the person looking into this doesn't even know what he,s talking about as the promotional email mentioned the following:
Etihad Guest is one of the most flexible and rewarding loyalty programmes in the world.
As an Etihad Guest member, you can earn miles, redeem miles and enjoy all privileges with Etihad Airways Partner airlines including Jet Airways, Alitalia, airberlin, Niki, Air Serbia, Air Seychelles and Etihad Regional.
We are now pleased to offer you even more benefits from our Etihad Airways Partner airlines.
Take off in First or Business Class between 25 February and 30 May 2015 and you can earn:
• Triple Etihad Guest Miles in First Class on Etihad Airways and Jet Airways.
I,ve yet to see this level of carelessness from any airline!!!
We regret our inability to consider your request your request for bonus miles, as the same is ineligible for bonus accrual due to the below reasons.
• Flight activity dates are out of the validity dates for EAP Bonus Miles Offer promotion (04Apr15 – 29Feb16)
• 9W (Jet Airways) pure flights are not eligible for the promotion miles
Clearly the person looking into this doesn't even know what he,s talking about as the promotional email mentioned the following:
Etihad Guest is one of the most flexible and rewarding loyalty programmes in the world.
As an Etihad Guest member, you can earn miles, redeem miles and enjoy all privileges with Etihad Airways Partner airlines including Jet Airways, Alitalia, airberlin, Niki, Air Serbia, Air Seychelles and Etihad Regional.
We are now pleased to offer you even more benefits from our Etihad Airways Partner airlines.
Take off in First or Business Class between 25 February and 30 May 2015 and you can earn:
• Triple Etihad Guest Miles in First Class on Etihad Airways and Jet Airways.
I,ve yet to see this level of carelessness from any airline!!!
Jul 9, 2015, 10:32 am
#20
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
After waiting for more than five months to get bonus miles on partner airlines credited with Etihad Guest I get this disgusting reply:
We regret our inability to consider your request your request for bonus miles, as the same is ineligible for bonus accrual due to the below reasons.
• Flight activity dates are out of the validity dates for EAP Bonus Miles Offer promotion (04Apr15 – 29Feb16)
• 9W (Jet Airways) pure flights are not eligible for the promotion miles
Clearly the person looking into this doesn't even know what he,s talking about as the promotional email mentioned the following:
Etihad Guest is one of the most flexible and rewarding loyalty programmes in the world.
As an Etihad Guest member, you can earn miles, redeem miles and enjoy all privileges with Etihad Airways Partner airlines including Jet Airways, Alitalia, airberlin, Niki, Air Serbia, Air Seychelles and Etihad Regional.
We are now pleased to offer you even more benefits from our Etihad Airways Partner airlines.
Take off in First or Business Class between 25 February and 30 May 2015 and you can earn:
• Triple Etihad Guest Miles in First Class on Etihad Airways and Jet Airways.
I,ve yet to see this level of carelessness from any airline!!!
We regret our inability to consider your request your request for bonus miles, as the same is ineligible for bonus accrual due to the below reasons.
• Flight activity dates are out of the validity dates for EAP Bonus Miles Offer promotion (04Apr15 – 29Feb16)
• 9W (Jet Airways) pure flights are not eligible for the promotion miles
Clearly the person looking into this doesn't even know what he,s talking about as the promotional email mentioned the following:
Etihad Guest is one of the most flexible and rewarding loyalty programmes in the world.
As an Etihad Guest member, you can earn miles, redeem miles and enjoy all privileges with Etihad Airways Partner airlines including Jet Airways, Alitalia, airberlin, Niki, Air Serbia, Air Seychelles and Etihad Regional.
We are now pleased to offer you even more benefits from our Etihad Airways Partner airlines.
Take off in First or Business Class between 25 February and 30 May 2015 and you can earn:
• Triple Etihad Guest Miles in First Class on Etihad Airways and Jet Airways.
I,ve yet to see this level of carelessness from any airline!!!
We are sorry that our response didn't meet your expectation.
Could we have your case reference by inbox message so we can ask our Etihad Guest team to review your request and assist you accordingly.
Thank you. *JS
Mar 19, 2016, 3:30 pm
#21
Join Date: Oct 2006
Posts: 861
We took J flights one week ago and, so far, no credit on AA. From what I am reading above, not getting credit is commonplace for EY. Should I start the process now of trying to get the credit or is it possible that it will happen automatically in the next few weeks?
TIA.
TIA.
Jun 28, 2016, 3:48 am
#22
Join Date: Aug 2000
Location: Exile
Posts: 15,660
Making another retro-claim for Jet Airways flights and it has reminded me that I am still pursuing some flights for almost 18 months now.
They are still "looking into your claim request for the below flights and shall update you at the earliest".
They are still "looking into your claim request for the below flights and shall update you at the earliest".