Jetihad? Beware! Broken Seat on a 14hr Flight - EY: "7000 miles" and get lost
Apr 29, 2015, 7:00 am
#32
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
This is a VERY serious issue with etihad. I complained on here a few weeks ago about my equivalent of the same sort of handling by Etihad's staff.
The BIGGEST customer service issue tat tey have is that the RQID means tat the problem will ALWAYS go to the same agent.
Well if you have a problem with that service agent then YOU HAVE NO RECOURSE and can jump off a pier for all they care.
I was contacted by EtihadHelp and called by Guest Affairs for the info, it has ended up once again with Pinto and radio silence......
The BIGGEST customer service issue tat tey have is that the RQID means tat the problem will ALWAYS go to the same agent.
Well if you have a problem with that service agent then YOU HAVE NO RECOURSE and can jump off a pier for all they care.
I was contacted by EtihadHelp and called by Guest Affairs for the info, it has ended up once again with Pinto and radio silence......
Apr 29, 2015, 7:17 am
#33
Original Poster
Join Date: Jan 2012
Location: Lausanne
Posts: 164
Apr 29, 2015, 9:29 am
#34
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,818
This is a VERY serious issue with etihad. I complained on here a few weeks ago about my equivalent of the same sort of handling by Etihad's staff.
The BIGGEST customer service issue tat tey have is that the RQID means tat the problem will ALWAYS go to the same agent.
Well if you have a problem with that service agent then YOU HAVE NO RECOURSE and can jump off a pier for all they care.
I was contacted by EtihadHelp and called by Guest Affairs for the info, it has ended up once again with Pinto and radio silence......
The BIGGEST customer service issue tat tey have is that the RQID means tat the problem will ALWAYS go to the same agent.
Well if you have a problem with that service agent then YOU HAVE NO RECOURSE and can jump off a pier for all they care.
I was contacted by EtihadHelp and called by Guest Affairs for the info, it has ended up once again with Pinto and radio silence......
Apr 29, 2015, 12:19 pm
#35
Join Date: Jan 2005
Posts: 928
Sorry I thought you'd done this. You will find all you need re contact numbers on google. Go through to the exec office and I think you will be listened to and compensated properly.
Apr 30, 2015, 8:29 am
#37
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,818